Sanjeev Kumar
Ranchi
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Concentrix Daksh India Pvt Ltd
Ranchi
08.2022 - Current
- Assigned work and monitored performance of project personnel.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Collaborated with management on developing strategic plans for achieving business goals.
- Delegated daily tasks to team members to optimize group productivity.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
Sr. SME/Team Lead
Concentrix Daksh India Pvt Ltd
Gurugram
07.2016 - 07.2022
- Monitored operations and reviewed records and metrics to understand company performance.
- Assessed company operations for compliance with safety standards.
- Developed effective communication channels between internal departments at the SME.
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Maintained positive working relationship with fellow staff and management.
- Implemented departmental compliance with established standards and sought out improvement opportunities.
- Analyzed data from surveys conducted with customers of the SME.
- Oversaw daily operations including staff management and customer service at the SME.
Customer Service Executive/Senior Customer Service Representative
IBM Daksh India Pvt Ltd
Gurugram
01.2011 - 06.2016
- Liaised between the company and its partners in order to provide better service.
- Updated account information after customer calls and noted client concerns and issues.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Contacted supervisor immediately when issues required escalation to avoid lost revenue.
- Educated customers on special pricing opportunities and company offerings.
- Provided prompt and courteous service to customers via phone, email, and chat.
- Upsold additional products and services enhancing value of previous customer purchases and driving revenue growth.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
MBA - Finance Management
National Institute Of Management Solutions
New Delhi01-2014
Bachelor of Science - Chemistry
A. N. Collage
Patna06-2003
Skills
- Product and Service Knowledge
- Operations Management
- Task Delegation
- Customer Relationship Management (CRM)
- Staff Supervision
- Employee Performance Evaluation
- Project Management Abilities
- Financial Management
- Employee Performance Evaluations
Timeline
Assistant Manager
Concentrix Daksh India Pvt Ltd
08.2022 - Current
Sr. SME/Team Lead
Concentrix Daksh India Pvt Ltd
07.2016 - 07.2022
Customer Service Executive/Senior Customer Service Representative
IBM Daksh India Pvt Ltd
01.2011 - 06.2016
MBA - Finance Management
National Institute Of Management Solutions
Bachelor of Science - Chemistry
A. N. Collage
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