Sanjeev Kumar
New Delhi
Summary
Professional sales executive with several years of experience attending to customer needs and converting prospects to increase sales. Accomplished in emphasizing service features and benefits, preparing sales order forms and developing reports. Expert in overcoming objections from prospective customers to maximize sales opportunities.
Overview
10
10
years of professional experience
Work History
Sales Executive
Zing Bus
09.2024 - Current
- Managed a portfolio of accounts to achieve long-term success.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Set and monitored sales targets for individual team members and the team as a whole.
- Utilized CRM software to manage customer interactions and sales processes efficiently.
- Implemented processes for cross-selling products or services based on customer needs.
- Operated register, handled cash and processed credit card transactions.
- Developed and implemented sales strategies to meet customer needs and increase revenue.
- Reviewed and analyzed sales performance against plans to determine effectiveness.
- Developed and implemented strategic sales plans to achieve corporate objectives.
- Developed business cases for new products or services to present to senior management.
- Resolved customer complaints in a timely manner while providing excellent customer service.
- Produced sales documents, finalized deals and filed records.
- Generated reports to summarize sales performance metrics and present findings to management team.
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
Pilot Sales Representative
Greencell Express Pvt. Ltd.
01.2023 - 08.2024
- Maintained proficiency in field to maximize personnel and passenger safety.
- Conducted in-depth pre- and post-flight checks for safety and operational compliance.
- Kept close eye on passengers and met all needs with care to promote satisfaction and repeat business.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Managed inventory and supplies to ensure materials were available when needed.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Maintained accurate records of all sales and prospecting activities.
- Identified customer needs by asking questions and advising on best solutions.
Business Development Executive
Zing Bus
New Delhi
08.2020 - 11.2022
- Built relationships with clients, partners and vendors to facilitate successful partnerships.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Produced sales documents, finalized deals and filed records.
- Maximized sales by keeping areas tidy, fully stocked and correctly priced.
- Collaborated with sales team members to identify target markets and develop sales strategies.
- Negotiated contracts with clients for new business development initiatives.
- Developed growth plans by identifying key clients, key targets, and priority service lines.
- Developed and implemented strategies to increase customer base and revenue growth.
- Identified customer needs by asking questions and advising on best solutions.
Team Leader
Carlson wagolit travels
New Delhi
12.2014 - 07.2020
- Implemented strategies to take advantage of new opportunities.
- Identified needs of customers promptly and efficiently.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Collaborated with other departments to ensure alignment of goals across teams.
- Monitored operations and reviewed records and metrics to understand company performance.
- Led a team of XX individuals in achieving quarterly sales targets, exceeding goals.
Education
Bachelor of Arts -
Ahmedabad University
Gujarat07-2007
High School Diploma -
Senior Secondary Boys School CBSE Board
Gautam Puri New Delhi 05-2004
Skills
- Lead prospecting
- Sales and market development
- Beauty product demonstration
- Sales funnel management
- Business development and planning
- Professional networking
- Sales enablement
- Customer segmentation
- Executive presentations
- Sales forecasting
- Sales analytics
- Operations
- Goals and performance
- Relationship building
- Lead development
- Market trends
- [Software] CRM
- Expense reporting
- Account management strategy
- Sales operations management
- Business networking
- Sales strategy
Languages
English
First Language
Hindi
Beginner
A1
Timeline
Sales Executive
Zing Bus
09.2024 - Current
Pilot Sales Representative
Greencell Express Pvt. Ltd.
01.2023 - 08.2024
Business Development Executive
Zing Bus
08.2020 - 11.2022
Team Leader
Carlson wagolit travels
12.2014 - 07.2020
Bachelor of Arts -
Ahmedabad University
High School Diploma -
Senior Secondary Boys School CBSE Board