Sanjeev Kumar
Senior Support Specialist
Bangalore
Summary
To work as a successful consultant in an organization where I can utilize my existing skills, knowledge and develop new skills to contribute in accomplishment of organizational goals.
Overview
3
3
Languages
4
4
years of professional experience
Work History
CSR, Sales
Startek
09.2025 - Current
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Identified potential areas for improvement within the sales process through data analysis and feedback from clients.
- Collaborated with team members to exceed sales targets and achieve company goals.
SENIOR CLOSER
BGD PRIVATE TECH LMTD
11.2024 - 08.2025
- Demonstrated expert knowledge of industry regulations and guidelines by staying current on updates and changes within the field.
- Managed a high volume of transactions, consistently meeting or exceeding established productivity goals.
- Ensured timely closings by proactively addressing potential issues through constant communication with all parties involved.
- Streamlined workflow for faster turnaround times by implementing efficient organizational systems and processes.
Senior Support Specialist
Intouch CX
09.2022 - 07.2024
- Managed wide variety of customer service and administrative tasks to resolve customer issues.
- Assisted and successfully launched three sales chat programs: AHT, Retention & Csat.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems quickly and efficiently.
- Met and exceeded all key performance indicators set by management and the client.
- Offered exceptional sales presentations and product knowledge while assisting up to 3 customers simultaneously.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Trained new incoming agents to respective program.
- Asked open-ended questions to assess customer needs.
- Conferred with sales teams and team leaders to communicate targets, boost revenue and improve promotional strategies.
- Answered product questions with up-to-date knowledge of sales and store promotions.
Education
Bachelor of Science - undefined
Reshmi Degree College
GulbargaPUC - undefined
Jawahar Navodaya Vidyalaya
GulbargaSSLC - undefined
Jawahar Navodaya Vidyalaya
GulbargaSkills
MS Excel
Data Research and validation
Team Collaboration and leadership
Time management
Written Communication
Social Media Management
Typing Skill
Troubleshooting
Interests
Travelling, Cricket, Reading Books
FAMILIAR WITH SEO TOOLS
- Adobe Acrobat
- Content Square
- SEMrush
- Google Analytics
Timeline
CSR, Sales
Startek
09.2025 - Current
SENIOR CLOSER
BGD PRIVATE TECH LMTD
11.2024 - 08.2025
Senior Support Specialist
Intouch CX
09.2022 - 07.2024
SSLC - undefined
Jawahar Navodaya Vidyalaya
PUC - undefined
Jawahar Navodaya Vidyalaya
Bachelor of Science - undefined
Reshmi Degree College