Results-driven Quality Assurance Manager with strong background in developing and implementing quality control systems in Beverage section having 13 years experience. Proven ability to streamline processes, reduce defects, and enhance productivity. Effective communicator skilled in leading cross-functional teams to achieve compliance and regulatory standards. Committed to driving continuous improvement and delivering top-notch quality outcomes.
Overview
12
12
years of professional experience
Work History
Manager - Quality Assurance
Brindavan Agro P Ltd, SLMG Group Company
Mathura, Uttar Pradesh
01.2025 - Current
Leading a team of 110 people of Quality Assurance professionals including Assistant Quality Manager, Team Leaders, Sr. Quality Executive, and Quality Executive. Reporting to GM and VP Plant
Ensuring the implementation and updating of QMS and FSMS as per the requirement of FSSC 22000. Ensuring implementation of risk mitigation plan, corrective and preventive action agreed for internal audits, deviations management, customer complaints handling and closure of action points.
Managed new project implementation and implementation (e.g. Water, CSD, HF, Aseptic)
Enhanced quality assurance through implementation of advanced technical instruments and identification of cost-saving projects.
Ensuring that the company's finished products comply with the company specific norms.
Managing production line quality aspects (Aseptic Line, Hot Fill, CSD Line, Packaged Drinking Water line).
To monitor the effectiveness of pest control activity at the site and recommend management for any existing gap or improvement.
Monitored GMP requirements at site and recommended improvements for identified gaps.
Ensured adherence to calibration and external testing plans at site; reviewed calibration of equipment and test reports for raw materials, packing materials, finished goods, and water.
To coordinate in conducting internal audit at site preparing & follow-up of CAPA.
Coordination for conducting monthly quality review at site.
To approve the SOPs (Standard Operating Procedures) of each department and coordination with HODs (Head of Departments) for effective implementation.
Compiling all data related with quality score, MIS and vendor evaluation.
Keeping track on the Key Performance Indicators from a quality point of view and undertaking measures for enhancing performance.
Led team development and management and coaching for quality systems and requirements.
Ensuring all line maintenance activity critical to product quality will be done on time.
Handling internal and External complaints.
Handle site-specific customer complaint and ensure appropriate investigation and corrective action process implementation to result in reduction of complaint.
Handling KORE systems and external audits
Handling of IMCR as IMCR coordinator
Training people in better quality management and on product and process knowledge (about the ingredients, criticality in manufacturing process, GHP-GMP, Pest Control, Occupational safety, etc.
Preparing documents as per new ISO & FSSAI requirements.
Sustain OEE (Overall Equipment Effectiveness) requirements & 5S activities etc.
Handling WUR projects and water saving initiatives
Coordinated validations and trials with plant head.
Review and approval for implementation of change controls system.
Ensuring all external analyses and legal requirements testing will be done as per schedule.
Ensuring all line maintenance activity critical to product quality will be done on time.
Handle site-specific customer complaint and ensure appropriate investigation and corrective action process implementation to result in reduction of complaint.
Train people in better quality management and on product and process knowledge (about the ingredients, criticality in manufacturing process, GHP-GMP, Pest Control, Occupational safety, etc.
Ast QA Manager
Epicu Beverages Pvt. Ltd.
Ambala
04.2023 - 01.2025
Directed quality assurance and quality control processes, maintaining compliance with industry standards in a manufacturing environment.
Parle-Agro
Reviewed and updated quality assurance policies and procedures, aligning them with evolving regulations and best practices.
Facilitated training sessions for staff on quality assurance best practices and company policies.
Prepared detailed quality reports for senior management, highlighting performance metrics, trends, and areas for improvement.
Team Leader
Amrit Bottlers Pvt Ltd.
02.2017 - 04.2023
Led sensory assessments for consumer products at CSD Glass & PET.
Managed operations at Coca-Cola to optimise workflow and enhance productivity.
Monitored team performance, identified improvement areas, and implemented corrective actions to drive team effectiveness.
Cultivated supportive, positive relationships among employees to foster a collaborative working environment.
Monitored staff performance and developed improvement plans.
Quality Executive
Kandhari Beverages Pvt Ltd.
Saha Ambala
02.2015 - 02.2017
Oversaw customer service and distribution operations for Water-Kinley, ensuring seamless delivery and support
Led customer service and distribution initiatives for Coca-Cola, enhancing operational flow and client satisfaction
Monitored quality control procedures to ensure compliance with industry standards and regulations.
Collaborated with development teams to communicate quality standards and address identified issues.
Chemist
United Breweries Ltd.
03.2014 - 02.2015
Managed glass inventory for CAN location, maintaining optimal stock levels and timely replenishment.
Education
M.Sc. - Food Technology
University Of Allahabad
01-2014
Skills
Team Performance Management
Food regulations expertise
Food safety compliance
Production Quality Control
Regulatory Compliance Management
Root cause analysis
Sensory Evaluation Techniques
Food safety management
Audit management
Environmental compliance as per CGWA and CPCB
Accomplishments
Worked on different green field projects including new lines installation CSD, Hot fill and Water, WTP, ETP and their validation
Successfully reduced WUR and handled multiple water saving projects
Qualified for lead auditor ISO 22000 from LRQA
Cleared exam for Certified Radiation Safety Officer from AERB/BARC
Food System upgradation done as per FSSC version 6.0 requirements
Significantly reduced consumer complaints in organization
Received Best Employee award multiple times for Quality and safety
Revamping projects of ETP and WTP
Improved QSE score
Completed Coca Cola Eagle Academy 2018 training on Consumer Concern And CSL