SANJEEV LUDHANI
New Delhi
Summary
Senior-level IT Executive with 12 years of complex program management and product development experience to support IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Delivery Manager - IT & Cyber Security
Veolia India
Noida
02.2019 - Current
- Analyzed department and job-related functionality requirements to align technology priorities with business needs.
- Directly responsible for end-to-end Infrastructure, cloud, Applications, SAP, budget, Partners/Vendors, SAP etc
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Identified opportunities for application optimization, redesign and development and troubleshot and resolved user and application issues.
- Developed, tracked and controlled information technology operating budgets and cost and benefit analyses for IT spending initiatives.
- Reviewed and assessed architecture design, implementation, testing and deployment needs to identify project requirements and costs.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery, data protection and endpoint protection.
- Interviewed, supervised and motivated 16+ staff members to achieve optimal productivity.
- Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
- Directed in-house cyber security auditing program to detect flaws and weaknesses in applications
Assistant IT Manager
MetLife
Noida
07.2015 - 12.2018
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to Stakeholder's vision, mission and purpose
- Built out in Mexico (700 seats), which included designing IT architecture, financials (Capex / Opex), documentation, project planning and Delivery
- Mobility Project (MDM) – Implementation of Mobile iron MDM solution for MetLife Noida and
- Unified Communications – Implementing & Managing Unified communications infrastructure, which primarily includes Video-conferencing, Cisco Telepresence and Video streaming
- Led project for identifying and Implementing of MDM solution for Organization Shared service centers, covering 1200+ users
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- LatAm SSC Build Out– Led strategic initiative of building IT Infrastructure for 700 seats SSC in
- Coordinated Infra and Digital initiatives projects, defined scope and managed milestones
IT Team Lead
Wipro, InfoTech
New Delhi
06.2014 - 06.2015
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Investigated and addressed system issues to enhance usability and improve functionality.
- Mentored junior team members, providing educational expertise on technical concepts.
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.
- Collaborated with vendors to locate replacement components and resolve advanced problems
IT Technical Analyst
Wipro Infotech
Noida
06.2012 - 06.2014
- Maintained network hardware and software and monitored network to support network availability to end users.
- Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
- Performed day-to-day LAN and WAN administration, maintenance and support.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Performed risk and vulnerability assessments and provided results and recommendations to senior management.
- Resolved malfunctions with systems and programs through troubleshooting.
- Organized system operating procedures to strengthen controls
Technical Support Engineer
Intarvo Technology
Noida
12.2010 - 05.2012
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Education
MBA - IT
Sikkim Manipal University
New Delhi2018
Bachelors - Commerce
AgraUniversity
Bhimrao Ambedkar University2011
Skills
- Interdepartmental Collaboration
- Digital Transformation & Cyber Security
- Enterprise Resource Planning Software & SAP
- Web-Based Logistics Information Systems
- Project Creation
- Budget Preparation and Management
- Operational Efficiency
- Deployment & Continuity Monitoring
Certification
- CISSP
- CompTia Security+
- AWS Cloud Amazon Cloud architecture associate
- Prince 2 foundation and practitioner certified
- ITIL ITIL Foundation v3 certified
- PMI Agile Practitioner training
- Microsoft Microsoft Certified Professional (MCP)
Key Projects
- Move to cloud (in house application & AD migration to Cloud)(2021-22)
- SATAWAD project - work from Anywhere, Any Device (2021)
- SAP S4hana Greenfield implementation with multiple company codes and Modules (2021)
- IT Infra Build Out - DATA center Design at New Premises (Veolia India 2020)
- SSC Build Out - Mexico for 700 seat capabilities. Project head 2018
- MDM (Mobility solution for all internal users (2017 - Metlife)
- SSC Build Out - Jaipur 1600 Seats along with HOT DR (Project Manager 2016)
- Windows XP to Windows 7 Migrations (300 + Applications + 4000+ systems)
Strength
- Strategic thinker with eye for detail and execution
- Focuses on how technology can contribute, as a tool, to the achieve business strategies and objectives
- High on commitment and effective execution
- Excellent networking skills, helps drive “change” successfully
- Builds strong teams with depth in talent and skills
Timeline
Service Delivery Manager - IT & Cyber Security
Veolia India
02.2019 - Current
Assistant IT Manager
MetLife
07.2015 - 12.2018
IT Team Lead
Wipro, InfoTech
06.2014 - 06.2015
IT Technical Analyst
Wipro Infotech
06.2012 - 06.2014
Technical Support Engineer
Intarvo Technology
12.2010 - 05.2012
MBA - IT
Sikkim Manipal University
Bachelors - Commerce
AgraUniversity
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