Sanjeev Mahar

• Achieved streamlined weight and balance operations through automation initiatives.
• Ensured compliance with audit standards in record maintenance practices.
• Secured timely DGCA approvals for weight and balance manuals aligned with policy changes.
• Optimised load control processes, enhancing operational efficiency.
• Delivered impactful training programmes, developing staff expertise in load control and weight management.

Spearheaded load & trim training initiatives for A320/321, B737-800, and B787-9 fleets.

Designed comprehensive training programmes that align with regulatory requirements and operational objectives.

Oversaw the creation and management of a network-wide training calendar to enhance delivery effectiveness.

Led training on automated load sheets using Altea DCS, advancing digital capabilities in load control.

Guaranteed compliance with DGCA guidelines through regular updates and quality assurance audits.

• Oversaw accurate preparation of load & trim sheets across diverse aircraft fleet, ensuring compliance with safety standards.
• Directed OJT programme, effectively training candidates on ULD positioning and loading scenarios for dangerous goods.
• Managed documentation processes to ensure alignment with regulatory requirements regarding aircraft weight and balance.
• Facilitated comprehensive training sessions on Altea FM and CM for new team members, enhancing operational efficiency.
• Mentored team members on operational best practices and consistency in task execution.

• Assisted in calculating and planning estimated zero fuel weight for Airbus A320, A321, and ATR 72-600 flights.
• Supported optimal loading strategies to maintain balanced weight distribution and fuel efficiency.
• Collaborated with flight dispatch to adjust flight plans based on fluctuations in estimated zero fuel weight.
• Utilised knowledge of A320, A321, and ATR 72-600 performance to aid load control efforts.

Oversaw comprehensive flight operations and load control procedures for Boeing B737 aircraft family.

Directed dead load management, ensuring accurate verification of incoming and outgoing loads for optimal weight distribution and regulatory compliance.

Coordinated load instruction report (LIR) updates with load control to enhance aircraft loading processes.

Ensured readiness of all flight-related documentation, including load sheets, NOTOCs, and flight plans.

Strategically balanced aircraft loads to guarantee safety and stability throughout all flight phases.

Supervised and guided new personnel during flight operations, maintaining high service standards and compliance with time-sensitive protocols.

Optimised cargo and baggage efficiency, significantly reducing delays during turnaround processes.

Achieved seamless guest check-in and check-out processes that improved guest flow.

• Enhanced reservation management, resulting in accurate bookings and efficient cancellations.
• Elevated customer satisfaction scores by providing prompt and courteous guest assistance.
• Resolved guest queries, requests, and complaints, leading to increased loyalty.
• Facilitated coordination with housekeeping and maintenance for uninterrupted operations.
• Ensured accuracy in guest records and billing, minimising discrepancies through effective management systems.
• Maintained strict adherence to hotel policies and service standards, reinforcing brand integrity.
• Managed cash payments and transactions responsibly, ensuring financial accuracy.
• Delivered comprehensive information on hotel services and local attractions, enriching guest experiences.
• Consistently presented a professional appearance, reinforcing the hotel’s brand image.

Assisted in delivering personalised service to American Express Platinum Card members and guests.

• Managed guest reception, verifying lounge access and ensuring seamless check-in.
• Addressed guest queries and special requests with professionalism.
• Ensured compliance with brand standards, service protocols, and lounge policies.
• Coordinated with catering, housekeeping, and operations teams for service quality.
• Monitored lounge occupancy, seating arrangements, and guest comfort.
• Handled VIP guests discreetly, maintaining confidentiality and service standards.
• Maintained accurate records and reports for compliance.
• Promoted lounge services to guests when appropriate.
• Ensured a clean and welcoming lounge environment.