Summary
Overview
Work History
Education
Skills
Timeline
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Sanjeev Nirala

Sanjeev Nirala

Navi Mumbai

Summary

Aspiring to secure a challenging position in a reputable organization to expand my learnings, knowledge and skills making a significant contribution to the success of the organization.

Overview

13
13
years of professional experience

Work History

Branch Manager

Yes Bank Ltd
03.2024 - Current
  • Responsible for managing branch profitability, high quality service & CRM
  • Ensuring service excellence to enhance the portfolio, control retention & better cross sells
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Developed and executed comprehensive marketing plans to raise awareness of the branch products & service to increase the business.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.

Branch Manager

Equitas Small Finance Bank
07.2022 - 03.2024
  • PAN India top 20 branch in TPP for Month of January
  • Led the team of 10 Members, offering all banking products & service, core focus on CASA with enhancing book from 8Cr to 36Cr
  • YTD Fee Budget achievement in 8 Months, only since branch opening.
  • JOSH Qualification-(PAN India Contest) for fee business in 4th Quarters.
  • Branch become profitable from loss making due to fee achievement.

Branch Manager

ICICI Bank Ltd
04.2021 - 07.2022
  • Responsible for managing Branch profitability, high quality service & CRM.
  • Ensuring clarity of business objective among staffs & motivating them to achieve it in time, Periodic review of progress vs achievement.
  • Enhancement of deposit pool from NTB & ERV customer base.
  • Ensuring service excellence to enhance the portfolio, control retention & better cross-sells.
  • Branch Merchandising & co-ordination with Marketing at product level
  • Ensure compliance with banking guidelines, regulation, procedure
  • Own all branch Banking objectives and overall branch supervision.

Deputy Branch Manager

ICICI Bank Ltd
10.2017 - 03.2021
  • Handling banking operations (business development, new account growth, superior customer service & operational integrity)
  • Lead of branch sales team to achieve Monthly Operating Plan target
  • Management of all branch banking operations and Looking after all Parameters
  • Lobby Management, overseeing superior customer service daily audit reports & customer request processed within defined TAT.

Customer Service Manager

ICICI Bank Ltd
02.2012 - 10.2017
  • Customer service skills and thorough knowledge of the banking industry.
  • client service encompasses communication and problem-solving skills, as well as the ability to empathise and listen
  • Increased customer retention & service Excellency above 80 on NPS.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.

Education

CFP - Pursuing

Londan

MBA - Finance Managment

Welinkar Institute of Management
03.2024

Banking and Finance -

Manipal University
12.2009

NISM High School
04.2003

Skills

  • Business Development
  • Client Management
  • Team Management
  • Branch Banking Operations
  • Strong Inter-personal Skills
  • Regulatory Compliance
  • MS Office
  • Finacle
  • English
  • Hindi
  • Full Professional Proficiency
  • Marathi
  • Maithili
  • Elementary Proficiency

Timeline

Branch Manager

Yes Bank Ltd
03.2024 - Current

Branch Manager

Equitas Small Finance Bank
07.2022 - 03.2024

Branch Manager

ICICI Bank Ltd
04.2021 - 07.2022

Deputy Branch Manager

ICICI Bank Ltd
10.2017 - 03.2021

Customer Service Manager

ICICI Bank Ltd
02.2012 - 10.2017

Banking and Finance -

Manipal University

NISM High School

CFP - Pursuing

Londan

MBA - Finance Managment

Welinkar Institute of Management

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Sanjeev Nirala