Sanjeev Reddy
Bangalore
Summary
Experienced professional with a strong background in technology-related roles. Proficient in system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Consultant
Capgemini India Pvt ltd (Client Airbus Group India pvt ltd)
2022.07 - Current
- Collaborated with the France team to establish a command center team (HCC) in India, enhancing application monitoring capabilities.
- Liaised with multiple application owners, acquiring in-depth knowledge of products and their level of importance.
- Developed comprehensive SOP outlining command center's scope of work
- Coordinated engineer training programs to facilitate knowledge transfer
- Collaborated with tools teams to effectively prepare and optimize the dashboard for monitoring
- Managed P1/P2 incidents, ensuring prompt resolution and proactive communication with end users and business stakeholders.
- Provided round-the-clock support by monitoring client's AOG application.
- Demonstrated strong knowledge of the ITIL process.
- Implemented proactive measures to reduce downtime by identifying potential problems.
- Collaborated with development teams to ensure proper implementation of monitoring solutions.
- Identified areas of improvement in existing monitoring systems and implemented changes accordingly.
- Use of monitoring tools such as Splunk and CloudWatch to monitor the health of applications and servers.
- Worked closely with IT operations teams during major deployments or upgrades to ensure successful outcomes.
System Administrator
RGBSI Bangalore, Deployed at client site Airbus Group India pvt ltd
2019.08 - 2022.12
- Provided technical support to a diverse user base of approximately 1200-1500 employees in Bangalore office.
- Ensured seamless user experience by delivering exceptional support for Gsuite applications including Gmail, Drive, Meet, and Chat.
- Managed the successful deployment of industrial applications like Catia, Matlab, and SAP ERP solution.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Coordinated with third-party vendors for resolution of incidents or provisioning services.
- Conducted research on emerging technologies in order to identify opportunities for improvement.
- Configured and maintained system hardware, software and network components.
- Troubleshoot application errors and provided technical support to end-users.
- Analyzed equipment performance records to determine need for repair or replacement.
- Resolved complex technical problems within established service level agreements.
- Created user accounts and managed access rights for users.
- Administered user accounts, permissions, and access controls, enhancing security and compliance.
- Installed, configured, and updated software and hardware components, ensuring system integrity and compatibility.
- Developed and maintained comprehensive documentation for system configurations and procedures.
- Configured and supported virtual environments using VMware optimizing resource utilization.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Coordinated with vendors and company personnel to facilitate purchases.
Consultant
Buzzworks , Deployed at (Client Airbus Group India pvt ltd)
2021.12 - 2022.07
- Utilized Splunk monitoring tool for efficient data analysis
- Managed SNOW ticketing system effectively
- Monitored AOG application and provided support in a 24/7 environment
- Provided L1 technical support as required by the application manager
- Implemented solutions based on Standard Operating Procedures.
- Kept all stakeholders informed through Email communication
- Demonstrated strong knowledge and comprehension of the ITIL process.
Education
Bcom -
Skills
- Windows Servers
- Windows Client
- Network Administration
- Active Directory
- DHCP
- DFS
- Cluster Roles
- DNS
- Group Policy
- Virtualization
- VM Ware
- Networking
- Firewall
- Monitoring
Linguistics
English, Hindi, Marathi, Kannada
Careerprofilesummary
- RGBSI, Desktop Support, Aug 2019 – Dec 2021
- Ducom Instruments Pvt Ltd, System Admin, Oct 2016 – Aug 2019
Personal Information
- Date of Birth: 10/25/81
- Nationality: Indian
- Marital Status: Married
Training
- AWS solution Architect
- VMWARE
Languages
English
First Language
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Marathi
Advanced (C1)
C1
kannada
Intermediate (B1)
B1
Certification
- MCITP
Timeline
Senior Consultant
Capgemini India Pvt ltd (Client Airbus Group India pvt ltd)
2022.07 - Current
Consultant
Buzzworks , Deployed at (Client Airbus Group India pvt ltd)
2021.12 - 2022.07
System Administrator
RGBSI Bangalore, Deployed at client site Airbus Group India pvt ltd
2019.08 - 2022.12
Bcom -
- MCITP
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