Rachana Routh
HR & Admin
Durgapur
Summary
To leverage my academic knowledge and passion for Human Resource in dynamic and growth-oriented organization. Eagar to gain hands-on experience in HR operations, contribute to effective people management strategies, and develop the skills necessary to build a successful career in HR.
Results-driven professional prepared for this role with strong background in achieving high-impact outcomes. Skilled in problem-solving, critical thinking, and effective communication. Known for fostering team collaboration and adapting to evolving needs. Adept at utilizing analytical skills and innovative solutions to drive success.
Overview
1
1
year of professional experience
23
23
years of post-secondary education
Work History
Enthusiastic HR Graduate Seeking Internship
Make My Trip
Kolkata
12.2023 - 06.2024
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Customer Executive
MakeMy Trip
Kolkata
03.2024 - 05.2024
- Delivered high-quality service to travelers, addressing inquiries and resolving issues related to bookings, cancellations, and itinerary changes
- Communicated effectively with customers via phone, email, and chat, ensuring a positive experience while maintaining professionalism and empathy
- Identified customer concerns and provided timely solutions, enhancing customer satisfaction and loyalty
Education
PGDM -
Indus business academy
01.2024 - 01.2026
Graduation -
Durgapur Society of Management Science
01.2021 - 01.2024
12th - undefined
Durgapur Public School
High School Diploma -
Durgapur Public School
Durgapur 04.2001 - 01.2019
Skills
- MS Word
- Spreadsheet
- Data Handling
- Power Point
- Interpersonal skill
Teamwork and collaboration
Fast learner
Computer skills
Interpersonal and social skills
Websites
Extra-Curricular Activities
Wrote a Short-Story for Renaissance – Dolphins Club Official newsletter Event Coordinator - Planned and organized a thematic stall for the college alumni meet, ensuring an engaging and professional experience for attendees. Member of Rotaract Club (During UG) Gained certification in Drawing
Internship
MakeMy Trip, Customer Executive, 03/24, 05/24, Delivered high-quality service to travelers, addressing inquiries and resolving issues related to bookings, cancellations, and itinerary changes., Communicated effectively with customers via phone, email, and chat, ensuring a positive experience while maintaining professionalism and empathy., Identified customer concerns and provided timely solutions, enhancing customer satisfaction and loyalty.
Timeline
Customer Executive
MakeMy Trip
03.2024 - 05.2024
PGDM -
Indus business academy
01.2024 - 01.2026
Enthusiastic HR Graduate Seeking Internship
Make My Trip
12.2023 - 06.2024
Graduation -
Durgapur Society of Management Science
01.2021 - 01.2024
High School Diploma -
Durgapur Public School
04.2001 - 01.2019
12th - undefined
Durgapur Public School
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