SANJEEV SEN GUPTA

Operational Excellence & Scale Cost, Efficiency & Productivity Transformation & Change Leadership Client & Stakeholder Management Risk, Compliance & Governance People Leadership & Capability Building Growth Enablement.

Auritas is a global player in SAP products and services. We are an SAP Gold Partner and Preferred Implementation Partner. Specialises in data management, process optimisation, and product innovation for SAP Enterprise customers. Our global team is skilled in niche SAP technologies like VIM, ILM, MDG, XECM, S/4HANA, ABAP, FIORI, and BTP. The Managed Services COE caters to some of the finest clients with functional support on O2C, P2P, R2R, Order Management, Supply Chain, Ariba, and Sustainability solutions.

BASIS, ARIBA

As a VP of Operations, I am responsible for overseeing India operations across locations.

• Led end‑to‑end operations for large, multi‑location IT/ITES delivery teams, ensuring consistent service quality, SLA adherence, and operational stability at scale.
• Standardized operating models and governance frameworks across accounts/programs, improving predictability, transparency, and execution discipline.
• Drove sustained cost optimization through process re‑engineering, automation, and workforce optimization, resulting in meaningful improvement in margins and unit economics.
• Improved productivity and utilization through data‑driven capacity planning, demand forecasting, and performance management.
• Spearheaded operational transformation initiatives (Lean, Six Sigma, Agile, digital ops, or automation‑led change) to improve turnaround times, quality, and customer experience.
• Successfully led teams through large‑scale change programs, balancing business continuity with transformation objectives.
• Acted as executive sponsor for strategic clients, strengthening relationships, driving renewals/expansions, and improving customer satisfaction metrics.
• Partnered closely with Sales, Technology, HR, Finance, and Risk teams to align operations with business growth and strategic priorities.
• Strengthened operational risk management, audit readiness, and compliance across regulatory, data security, and contractual requirements.
• Proactively identified and mitigated delivery risks, ensuring high service resilience and minimal client escalations.
• Built and led high‑performing leadership teams, with strong succession planning, leadership development, and talent retention outcomes.
• Drove a culture of accountability, continuous improvement, and employee engagement across large, diverse teams.
• Enabled rapid ramp‑up of new programs, clients, or geographies by establishing scalable delivery models and onboarding frameworks.
• Supported business growth through operational due diligence, transition management, and stabilization of new engagements.

• Spearheaded a multi-million pound portfolio with a large team of people working for multiple global manufacturing giants to optimise their end-to-end supply chain.
• Seamless delivery on Order to Cash, Procure to Pay, and Record to Report teams.
• Rich experience working on processes supporting Materials, Spare Parts Demand and Supply Forecasting, Order Management, Global Solution Centres, and MDM Teams.
• Growth mining, pre-sales activities, and promoting organic growth opportunities.
• Driving Opex and delivering productivity through optimum usage of Lean Six Sigma and digitisation.
• Execute and manage complex work in liaison with HR, Compliance, Cyber Security, IT, Quality, Finance, and Controls to ensure smooth functioning and customer satisfaction.
• Process reviews and internal audits with the teams to ensure compliance.
• Steering weekly and biweekly virtual meetings with the CEO, CXOs, and senior management to appraise on-ground issues, challenges, and help required.
• Delivering process breakthrough improvements towards business excellence by adopting business process improvement techniques, and ensuring quality compliance.
• Directing continuous improvement through the active use of VSM, KANBAN, 5S, and other L6S tools.
• Playing a pivotal role in team building, starting from hiring, training, onboarding, and carving the best out of them through regular feedback, motivating them with rewards and recognition programmes available within the organisation, and taking corrective action for defaulters.
• Rich experience in handling internal or external process audits and working on findings, if any, to meet compliance standards.
• Formulating sessions on cyber security and risk for the team about recent activities on hacking, phishing, and other vulnerabilities.
• Focusing on continuous improvement and ops modernisation to ensure best-in-class delivery.

Key Accomplishments-

• Annual revenue spiked from £5.6 million in 2019 to over £7.2 million in 2024, with a strong pipeline of £1.5 million in unsold items.
• Recognised in 2024 for 32% business expansion and organic growth by implementing diversified sales strategies, effectively reduced order touch from 16 hours to 1 hour in less than one year by identifying Kaizens through VSM workouts.
• 60% cycle time reduction in MDM/ETL processes by adopting Python-based and other technology-based solutions.
• Drove a strong Lean Digital Culture within the team and closed over 50 projects in 2023, with a signed-off business impact of £20 million and a potential of 45,000 hours.
• Of waste removal or elimination of manual work annually.
• Transformed and raised efficiency by 17% for some of the old processes through the simple usage of 5S.
• Executed multiple projects implementing digital architectural solutions through Automation Anywhere, Python, Text Mining Software, Java, and PowerShell scripting wherever applicable for operations modernisation.
• Awarded the "Innovation Champion" Award at the CIO Townhall, 2023.

• Partnered with Consumer Banking Payment Technology team to assess technology and process irregularities.
• Led intricate projects as Agile Project Manager and SCRUM Master in Infra & Public Cloud adoption team.
• Facilitated cloud adoption and promoted DevOps strategies to executives and staff.
• Successfully managed timelines to ensure 100% project fulfilment.
• Worked alongside a group exceeding 100 professionals specialising in Production Support Engineering and Application Development for diverse systems like Mainframe, Abinitio, SDP, and Base 24, in addition to Java.
• Conducted problem management on P1 and non-P1 incidents.
• Converted opportunities into business proposals for management approval before execution.
• Led efforts for organisational goals, efficiency, SLAs, and KPIs.
• Identified multiple process improvements within the production support area, leading to team productivity.
• Extensive contributions to SOPs and technical documents.
• Collaborated with Consumer Banking to implement Mission Control and SRE methodology adoption.

Key Accomplishments.

• Generated 37,000 hours of productivity gains by implementing automation initiatives.
• Generated a pipeline for an additional 80,000 work hours in 2020.
• Successfully exceeded the target of 100K hours of productivity idea submissions for CCB with approximately 100 team members in 2018.

• Managed a team of 250+ resources to provide single point ownership for service delivery in the area of Remote Infrastructure Delivery Management Services.
• Executed the governance around the transition plan to ensure readiness and availability of resources as per the timelines.
• Supervised the financial parameters, maintained a healthy band mix by planned rotations, employee promotions, external training, licences, software, and transport costs.
• Ensured team efficiency by driving training, cross-training, and continuous improvement.
• Steered responsibilities for running an ITIL-compliant operation, enforced security and compliance requirements, and managed customer relations.
• Operated with the Resourcing Team to manage the resource fulfilment process needed to run the delivery operation effectively and to avoid revenue loss.
• By driving automation and robotics in 2016.

Key Accomplishment.

Received the 'Business Excellence' Award for achieving productivity numbers. for the year 2018

• Managed a large team as a P2P Manager catering to some of the finest global pharmaceutical and healthcare companies in the areas related to Accounts Payables Helpdesk, Invoice Processing Teams, Vendor Master Teams, Travel and Expense Helpdesk, Procurement and Catalogue Management, and SOX Controls.
• Performed as a single point of contact for all the support teams like HR, Training, Finance, Compliance, and Securities to ensure smooth operations.
• Extensively worked on mitigating operational risks by identifying failure modes, using simple tools like FMEA.
• Worked as an auditor for the process to ensure optimum accuracy and zero surprises.
• Introduced an approval process for wire payments over and above USD 5 million to reduce erroneous payments.
• Contributed to the knowledge management structure for the entire process by SOP standardisation and multi-level backup planning.
• Supported the data collection for the billing process, including ISRS, billable hours, and non-billable hours.
• Executed end-to-end team management from line interviews to training, promotion, and exit formalities.

Key Accomplishments.

• Felicitated as Best Front Line Manager in an operations and production support role for achieving zero attrition in 2012.
• Generated 12% additional capacity within the team to absorb more work from the client, which resulted in a 1 million dollar per annum ongoing cost saving for the client in 2013.
• Introduced standardisation and a centralised reporting portal, thereby increasing productivity by 15%.

• Customer Service - Global Telecom Giants
• Up Selling

• Food & Beverage Sales & Service
• Banquet Sales

• Food & Beverage Sales & Service
• Banquet Sales
• In House BAR Operations