SANJEEV SEN GUPTA

Auritas is a global SAP consulting and implementation services company specializing in sophisticated approaches to Information Lifecycle Management (ILM), Enterprise Content Management (ECM), and SAP HANA Optimization. Auritas has more than 20 years of experience helping clients across numerous industries actualize the benefits of IT footprint reduction, landscape optimization, process simplification and transforming insights into action using SAP and OpenText business software. The result is a well-managed, high-performing platform that yields actionable insights across the enterprise from data creation through disposal.

Responsible & accountable for -

• Customer Experience
• Continuous Improvement
• Pre Sales
• Recruitments
• PMO
• Growth/ Revenue/ P&L
• Vendor Management
• Team Building & Retention Strategies

Built high-performance teams through effective recruitment practices focused on competency alignment coupled with ongoing performance management processes.

Working on strategies for Employer branding, Talent Attraction, Employee retention practices, Process efficiency, Operational cost & Revenue

Spearheaded a USD 5M portfolio with a team size of 250+ people working for a multiple global manufacturing giants to optimize their end-to-end supply chain. Gained functional expertise on ServiceMax/ Salesforce/ SFDC as an CRM for Healthcare Field Support Teams.

• Growth mining, Pre Sales activities & promoting Organic growth opportunities in Manufacturing industry
• Rich experience working on processes supporting Materials & Spare Parts Demand & Supply Forecasting, Order Management, Global Solution Centers & MDM Teams
• Driving Opex & delivering productivity by optimum usage of Lean Six Sigma & Digitization
• Executing perform, execute & manage complex work in liaison with HR, Compliance & Securities, IT, Quality, Finance & controls to ensure smooth functioning & customer satisfaction
• Interacting regularly with the client & vendors to understand issues & concerns
• Steering weekly/ biweekly virtual meetings with CEO, CXO & senior management to appraise on ground issues, challenges & help required
• Delivering process breakthrough improvements towards business excellence by adopting business process improvement techniques and ensuring quality compliance
• Directing continuous improvement by active usage of VSM, KANBAN, 5S & other L6S tools
• Playing a pivotal role in team building starting from hiring, training, on boarding, carving the best out of them by regular feedback, motivating them by rewards & recognition programs available within the organization and taking corrective action for defaulters
• Rich experience in handling internal or external process audits & working on findings if any to meet compliance standards
• Formulating sessions on cyber security & risk to the team to about recent activities on hacking, phishing & other vulnerabilities
• Focusing on Continuous Improvement & Ops Modernization to ensure the best in class delivery

Key Accomplishments-

• Evolved as an SME CX (Customer Experience) & expert for Contact Center/ Help Desk/ Order Management. Actively participated in multi million $$ Pre Sales activities.
• Annual revenue spiked from 2.8 M in 2019 to 5M+ in 2023 with a strong pipeline of 1M as un sold
• Recognized in 2023 for 32% Business expansion & Organic Growth by implementing diversified sales strategies reflectively reduced order touch from 16 hrsTo 1 hr In less than one year by identifying Kaizens through VSM workout
• 60% Cycle Time reduction in MDM/ETL processes by adoption Python based & other technology based solutions
• Drove strong Lean Digital Culture within the team & closed 50+ projects in 2023 with a signed off Biz Impact of 20M & a potential of 45000 hrs
• Of waste removal or elimination of manual work annually
• Transformed & raised the efficiency by 17% for some of the old processes by simple usage of 5S
• Executed multiple projects implementing digital architectural solution through Automation Anywhere, Python, Text Mining Software, Java, and PowerShell Scripting wherever applicable for operations modernization.
• Awarded by "Innovation Champion" Award in CIO Townhall, 2023

• Managed complex projects as Agile Project Manager & SCRUM Master.
• Facilitated cloud adoption and promoted DEVOPS strategies to executives and staff.
• Successfully managed timelines to ensure 100% project fulfillment.
• Worked alongside a group exceeding 100 professionals specializing in Production Support Engineering and Application Development for diverse systems like Mainframe, Abinitio, SDP & Base 24 in addition to Java.
• Conducted problem management on P1 and non-P1 incidents.
• Converted opportunities into business proposals for management approval before execution.
• Led efforts for organizational goals efficiency, SLAs & KPIs
• Identified multiple process improvements within the production Support area leading to team productivity
• Extensive contribution on SOPs & Technical documents
• Collaborated with Consumer Banking to implement Mission Control & SRE methodology adoption.

Key Accomplishments -

• Achieved 37,000 hours in productivity gains through various automation initiatives.
• As an output & a ready pipeline for another 80k to work upon in 2019
• Successfully exceeded the target of 100K hrs of productivity idea submission for CCB with appx 100 team members in 2018

• Managed a team 0f 120+ resources to provide single point ownership for the service delivery in the area of Remote Infrastructure Delivery Management Services
• Executed the governance around transition plan to ensure readiness & availability of resources as per the timelines
• Supervised the financial parameters maintained a healthy band mix by planned rotations, employee promotions, external trainings, licenses, software and transport cost
• Ensured team efficiency driving trainings, cross trainings & continuous improvement
• Steered responsibilities for running an ITIL compliant operation and enforced security and compliance requirements and customers
• Operated with Resourcing Team to manage the resource fulfillment process needed to run the delivery operation well and to avoid revenue loss
• By driving automation & robotics in 2016

Key Accomplishment -

Received "Business Excellence" Award for achieving productivity nos. for the year 2018

• Managed a large teams as a P2P Manger catering to some of the finest global Pharmaceutical & healthcare companies in the areas related to Accounts Payables Helpdesk, Invoice Processing Teams, Vendor Master Teams, Travel & Expense Helpdesk, Procurement & Catalogue Management and SOX Controls
• Performed as a single point of contact for all the support teams like HR, Training, Finance, Compliance, Securities to ensure smooth operations
• Extensively worked on mitigating operational risks by identifying failure modes by using simple tools like FMEA
• Worked as an auditor for the process to ensure optimum accuracy & ZERO surprises
• Introduced approval process for wire payments over & above USD 5M to reduce erroneous payments
• Contributed to the knowledge management structure for the entire process by SOP standardization & multi-level back up planning
• Supported the data collection for billing process, including ISRS, billable/non-billable hours
• Executed end-to-end team management from line interviews to trainings, promotion & e-exit formalities

Key Accomplishments -

• Felicitated as Best Front Line Manager in an operation & production support role for achieving ZERO attrition in 2012
• Generated 12% additional capacity within the team to absorb more work from the client which resulted to 1 Million Dollar per annum ongoing cost saving for the client in 2013
• Introduced standardization & centralized reporting portal thereby increased productivity by 15%

• Customer Service - Global Telecom Giants
• Up Selling

• Food & Beverage Sales & Service
• Banquet Sales

• Food & Beverage Sales & Service
• Banquet Sales
• In House BAR Operations