Sanjeev Sharma
Quality Analyst/Scribe
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Medical Scribe/Quality Assurance Analyst
SS Nair Communications Pvt. Ltd. (VOCIS)
NEW DELHI
09.2021 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Accompanied physicians through day in fast-paced, stressful environments.
- Demonstrated confidentiality in dealing with sensitive information or records to comply with HIPAA guidelines and regulations.
- Accepted dictated notes and produced professional documents with outlined information.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
- Used ChartPath to input information into computerized patient record system.
Team Leader
STAT Transcriptions
New Delhi
02.2014 - 08.2021
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
- Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Team Leader Manager
Fortuna Computech Pvt. Ltd.
Noida
10.2004 - 01.2014
- Reported production malfunctions to managers and production supervisors.
- Recorded, analyzed, and distributed statistical information.
- Implemented new quality assurance and customer service standards.
- Monitored staff organization and suggested improvements to daily functionality.
- Led employee relations through effective communication, coaching, training, and development.
- Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
Quality Assurance Analyst
Alliance Comnet Ltd
New Delhi
04.2002 - 12.2013
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Fixed identified issues to increase productivity and boost workflows.
- Created and achieved product quality objectives and met product specifications.
- Developed reports and materials for key stakeholders related to quality goals, progress and challenges.
Quality Analyst
Medimind Transcribers
New Delhi
05.2000 - 02.2002
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Developed and maintained quality assurance procedure documentation.
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training.
- Participated in departmental meetings to establish short- and long-term strategy.
- Addressed non-conformance issues, pausing production to correct errors.
- Monitored KPIs to proactively address bottlenecks and quality issues.
- Administered internal quality audits and assessed results to inform corrective action measures.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Edited, proofed and critiqued internal documents to improve clarity.
- Created and revised procedures, checklists and job aids to reduce errors.
Education
Bachelor of Commerce -
Multanimal Modi Degree College
Modinagar 04.2001 -
Skills
Quality assurance tests
Medical record security
Medical record auditing
Quality assurance
Staff Management
Strategic planning
Policies and procedures
Contract Management
Operations management
Project Management
Coaching and mentoring
Certification
HIPAA Certified Medical Language Specialist
Certified HIPPA Compliant Scribe
Completed successful training on HIPAA compliance
Timeline
HIPAA Certified Medical Language Specialist
03-2023
Medical Scribe/Quality Assurance Analyst
SS Nair Communications Pvt. Ltd. (VOCIS)
09.2021 - Current
Team Leader
STAT Transcriptions
02.2014 - 08.2021
Team Leader Manager
Fortuna Computech Pvt. Ltd.
10.2004 - 01.2014
Quality Assurance Analyst
Alliance Comnet Ltd
04.2002 - 12.2013
Bachelor of Commerce -
Multanimal Modi Degree College
04.2001 -
Quality Analyst
Medimind Transcribers
05.2000 - 02.2002