HELPING OTHER AND DEDICATION TOWARDS YOUR WORK
SANJEEV SHARMA
Service and Operation Manager
Phagwara,Punjab
Summary
Results-driven Operations Manager with a proven track record in streamlining workflows and enhancing team performance. Expertise in problem-solving and performance monitoring to drive service quality and operational efficiency.
Overview
3
3
Languages
15
15
years of professional experience
Work History
Operations Manager
HDFC BANK LTD
04.2012 - Current
- Optimized operational workflows to enhance efficiency across various departments.
- Directed cross-functional teams to execute process enhancements minimizing turnaround times.
- Enhanced and tracked key performance indicators to elevate productivity and service quality.
- Increased efficiency of Bussiness by handlling and dealing client and resolving their queries.
- All clients are handle with smile and help them in resolving their problem as every single client is important in in enhancing any bussiness growth.
Administrative Office Manager
HDFC Bank
phagwara, punjab
08.2011 - 03.2012
- Streamlined office operations by implementing efficient filing systems and administrative processes.
- Coordinated scheduling for executive meetings, optimizing time management and resource allocation.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Managed vendor relationships, negotiating contracts to improve service quality and reduce costs.
Education
MBA - Financial Management
I.C.F.A.I DEHRADAN
Jalandhar, India 04.2001 -
Bachelor of Science - COMPUTER SCIENCE
DAV COLLEGE
Phagwara, India 04.2001 -
Skills
Problem-solving
Team leadership
Operations management
Customer service
Employee relations and conflict resolution
Decision-making
Customer relationship management
Workflow optimization
Interests
READING NEWSPAPER AND PHYSICAL EXERCISE
To updtae your knowledge i read newspaper and for good helath i keep daily some tome for exercise to keep myself fit for more work
Timeline
Operations Manager
HDFC BANK LTD
04.2012 - Current
Administrative Office Manager
HDFC Bank
08.2011 - 03.2012
MBA - Financial Management
I.C.F.A.I DEHRADAN
04.2001 -
Bachelor of Science - COMPUTER SCIENCE
DAV COLLEGE
04.2001 -