Sanjeev Singh
Dubai,
Summary
A dedicated and customer-oriented Food and Beverage Supervisor with over 6 years of experience in the hospitality industry. Currently overseeing daily operations and guest services at Park Hyatt Dubai, providing leadership in staff management, customer satisfaction, and food quality. Proven track record in driving operational excellence, optimizing service standards, and maintaining a high level of guest satisfaction in a luxury environment. Skilled in training staff, managing inventory, and ensuring adherence to health and safety regulations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Food and Beverage Supervisor
Park Hyatt Dubai
11.2022 - Current
- Oversee daily operations of the food and beverage department in a five-star luxury hotel, ensuring exceptional guest experiences and service quality
- Manage and supervise a team of 21 employees, including waitstaff, bartenders, and Interns, fostering a positive and productive work environment
- Coordinate with the culinary team to ensure the timely delivery of high-quality food and beverages, maintaining consistency and upholding the hotel's standards
- Implement and maintain operational procedures to optimize efficiency, reduce waste, and ensure compliance with safety and hygiene regulations
- Assist in menu planning and development, collaborating with chefs to create innovative offerings that meet the preferences of both local and international guests
- Handle guest complaints and resolve issues with professionalism and empathy, ensuring high levels of guest satisfaction and loyalty
- Monitor inventory levels, manage ordering, and reduce costs through effective stock management and vendor negotiations
- Participate in budget planning and cost control to maximize profitability without compromising service quality
- Train and mentor new staff members, providing ongoing coaching and support to enhance skills and performance
- Ensure smooth operations during peak times, such as events, banquets, and special occasions, coordinating with other departments to deliver seamless service
Food and Beverage Team Leader
JA The Resort
12.2021 - 11.2022
- Led a dynamic team of servers, bartenders, and kitchen staff in both specialty and all-day dining restaurants, providing exceptional guest service while ensuring operational efficiency
- Oversaw daily shift operations, ensuring staff maintained the highest service standards, quality, and efficiency throughout the restaurant's services
- Assisted in the training and development of team members, ensuring they were well-equipped to handle customer requests and provide personalized service
- Collaborated with the restaurant management team to ensure the smooth running of all aspects of operations, including inventory control, food quality, and customer service
- Played a key role in enhancing the guest dining experience, managing reservations, and addressing customer feedback promptly
- Ensured proper food safety and cleanliness protocols were followed, maintaining a safe and hygienic working environment
- Worked closely with chefs and kitchen staff to ensure timely and accurate food preparation and delivery, especially during peak hours
- Developed and maintained strong guest relationships, ensuring that all needs were met promptly and professionally, increasing customer loyalty
Bartender
Conrad Pune
07.2019 - 11.2021
- Delivered exceptional customer service by creating signature cocktails and providing a personalized experience to guests in a luxury hotel bar setting
- Ensured that all beverage preparation followed hotel standards, including consistency, quality, and presentation
- Managed the bar area during shifts, including inventory control, ordering supplies, and maintaining cleanliness and organization
- Provided expert recommendations on wines, spirits, and cocktails to guests, enhancing their overall dining experience
- Handled customer complaints and requests with professionalism, maintaining a positive atmosphere within the bar
- Collaborated with the food and beverage team to ensure smooth service during busy events and special occasions
- Trained new bartenders on beverage preparation, customer service techniques, and health and safety protocols
- Ensured compliance with local alcohol regulations and the hotel's policies regarding responsible service
Education
Hospitality Management
Institute of Hotel Management
Hajipur, India04-2019
Skills
- Staff Supervision & Training
- Guest Relations & Customer Service Excellence
- Inventory Management & Cost Control
- Menu Planning & Development
- Food Safety & Quality Control
- Event & Banquet Coordination
- Banquet operations
- Scheduling staff
- Bar management
- Menu pricing
- Recipe creation
- Vendor negotiations
- Work area inspection
- Operational reporting
- High volume dining
- Menu planning
- Point of sale POS software
- Payroll preparation
- Special menu planning
- Microsoft Excel
Certification
- Food Safety and Hygiene Certification
- Hazard Analysis Critical Control Point (HACCP) Certification - International HACCP Alliance.
- First Aid Certification
Timeline
Food and Beverage Supervisor
Park Hyatt Dubai
11.2022 - Current
Food and Beverage Team Leader
JA The Resort
12.2021 - 11.2022
Bartender
Conrad Pune
07.2019 - 11.2021
Hospitality Management
Institute of Hotel Management
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