Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
Work History
Product Engineer
Intellilabs Techno Solutions Pvt Ltd
05.2019 - Current
Led a cross-functional team of 5 members in delivering multiple projects, improving process efficiency
Managed relationships with key clients, resulting in increased customer satisfaction
Spearheaded the requirements gathering process for projects, ensuring alignment with business objectives
Developed comprehensive documentation, including business requirements documents (BRD), functional specifications, and user manuals
Collaborated with project managers to ensure timely delivery of projects.
Provided technical support to sales teams, enabling them to better communicate product benefits and features to customers.
ERP Analyst
EQSoft Business Solutions Pvt Ltd.
05.2017 - 06.2018
Gathered and documented requirements and data for ERP reports in accordance with data governance policies
Implemented, documented, and tested information systems
Worked with the customer to ensure information is targeted and enabled decision making
Evaluated and analyzed data for solving user information needs
Successfully completed installations of software applications and their training along with the support and service/troubleshooting of the applications
Helped the customer in clearing their queries regarding both technical and business aspects of the application.
Contributed to the successful completion of numerous high-profile projects by providing accurate and timely data analysis generated from within the ERP system.
Collaborated with cross-functional teams to ensure seamless integration between existing software applications and newly implemented ERP modules.
Business Analyst
Orica Technologies
06.2015 - 05.2017
Gathered data from managers about needs and future growth
Assisted with application managers to ensure each project meets a specific need
Assumed responsibility for project tasks and ensure they are completed in a timely fashion
Evaluated, tested and recommended new opportunities for enhancing the software, hardware and IT processes
Evaluated and drawn conclusions from data related to customer behavior
Consulted with the executive teams and the IT department on the newest technology and its implications in the industry.
Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.