SANJEEVI KUMAR
Production Support Engineer / Incident Manager
Chennai,Tamilnadu
Summary
Highly motivated Production support Engineer with comprehensive experience in process improvement, quality and assurance. Identifying and addressing technical issues. Dynamic professional possessing excellent planning, executing and monitoring capabilities. Major Incident Manager familiar with providing solutions to prevent recurrence. Focused on efficiency and response improvements.
Overview
9
9
years of professional experience
2
2
Languages
6
6
years of post-secondary education
Work History
Major Incident Manager
TATA Consultancy Services
05.2022 - Current
- Leveraging technology to issue all communications and providing key stakeholder management Leading, driving, facilitating and chairing all investigation activities, meetings, and conference calls
- Forming collaborative action plans with specific actions, roles and deadlines, and ensuring these are completed Matrix management of people, processes and resources including third parties - including resolving conflict to move forward to resolution
- Being accountable for resolving the outage via workaround or permanent fix
- Ensuring all administration and reports are maintained and up-to-date, including contacts information, technical diagrams, post major incident reviews
- Supporting and nurturing process improvements and knowledge base improvements
- Continually maintaining and developing tools and resources to manage major incidents effectively Providing periodic major incident metrics reports
AS400 Operator
Mphasis Limited
04.2019 - 05.2022
- Responsible for the work produced in terms of, accuracy, quality & consistency. To communicate professionally during stressful situations, resolving problems effectively and positively.
- Performing COB Offline process daily in the production environment.
- Handling a team of Three members.
- Troubleshooting Errors and resolving promptly to achieve business SLA.
- Joining stand-up calls with customers during P1/P2 issues and providing necessary support.
- Working on manual tapes for providing necessary backups.
- Extending support during Month ends for effective team management.
- Extracting reports daily and updating policies as per client requirements.
- Providing reports on a Daily/Weekly and monthly basis as per request.
- Provide knowledge transferring to the new team members and help them to improve their skills.
ITO SVC DELIVERY CONS 1
DXC Technology
03.2018 - 03.2019
- Performing AS400 commands in the production and development of LPARs.
- Performing the MIDAS ASIA, LONDON, NEWYORK Operation.
- 24/7 Alert monitoring in VCC and routing to corresponding teams.
- To Create/Perform Incidents and Changes with the help of MyService ticketing tools.
- Restart, Hold, End and Delete the batch jobs in the Driver session.
- Manually hold, and release the drivers and set the business dates for the environment.
- Actively performing the weekly backup processes.
- Performing the Connex application processes and manually sending logon, logoff commands to the processors.
- Performing the DMMS at the Start of the Day and end of the processes in the Putty box.
- To perform daily checks on the servers (UNIX, Wintel) to get the application status. Creation, modification, and deletion of users/groups in AS400.
- Provide better workflow and efficient output with minimal Client Impact even at a failover.
- Prepared the Knowledge Base document for each Subject area.
Quality Consultant
Hinduja Global Solution
06.2015 - 03.2018
- Responsible for the work produced in terms of, accuracy, quality & consistency. Communicate professionally during stressful situations, resolving problems effectively and positively.
- Produce quality work in a fast-paced environment, meeting deadlines and client expectations for creativity and accuracy.
- Conduct frequent audits on implemented processes concerning quality & training. Assist users where appropriate to improve their skills base; this will window on-the-job coaching. Prepare Quality workshop materials and Conduct quality workshops. Always build a professional rapport with the onsite team and deliver excellent customer service.
- Checking jobs are successfully started/ completed after the IPL (Initial Program load).
- Checking tapes and displaying contents of tape using BRMS.
- Enabling or resetting the password of the user on user request.
- Conducting Quality review on the monthly basis.
Education
Master of Business Administration - Human Resources Management
IDE - University of Madras
Chennai, Tamilnadu 03.2016 - 12.2018
Bachelor of Engineering - Computer Science
JNN Institute of Engineering
Chennai, Tamilnadu 08.2010 - 04.2014
Skills
Incident Management
Key Clients
- AIG-American International Group
- Bharti Axa
- Commonwealth Bank of Australia
- Humana
Project Experience
- Insurance- Life and Retirement services
- iSeries System
- AS400 Driver
- BRMS
- ServiceNow
- Metavence
- Macess
- CAS
- VCC/Agile
Timeline
Major Incident Manager
TATA Consultancy Services
05.2022 - Current
AS400 Operator
Mphasis Limited
04.2019 - 05.2022
ITO SVC DELIVERY CONS 1
DXC Technology
03.2018 - 03.2019
Master of Business Administration - Human Resources Management
IDE - University of Madras
03.2016 - 12.2018
Quality Consultant
Hinduja Global Solution
06.2015 - 03.2018
Bachelor of Engineering - Computer Science
JNN Institute of Engineering
08.2010 - 04.2014
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