SANJEEV KUMAR JAISWAL
Pune
Summary
Seasoned Food and Beverage Manager with strong background in overseeing operations of various dining establishments. Proficient in optimizing food and beverage cost, enhancing customer satisfaction, and implementing innovative marketing strategies aimed at increasing sales. Strong leadership skills with demonstrated ability to manage, train and motivate teams for peak performance. Notable success in improving operational efficiency while delivering superior quality services.
Overview
19
19
years of professional experience
Work History
Food & Beverage Manager
Conrad Pune
Pune
01.2023 - Current
- Leading the food and beverage Restaurants, bars and events spaces operations and ensuring smooth operation in all F&B areas
- Implementing the standard operational procedures
- Proficient in running successful method-oriented operations and taking initiatives for business excellence through process improvement
- Planning and conceptualizing different food promotions, Pop ups and special brunches with a close coordination with chef and Marketing communication team
- Planning and execution of food and beverage Quarterly promotional plan
- Monthly Reforecasting
- Hiring and recruiting for the department
- Maintaining high quality service to support customer’s need
- Keeping a close eye on monthly expenditures with clear understanding of budget, stock and P&L
- Restructured operations and introduced important measures to bring in more revenue, profitability through strategic partner alliance, customer acquisitions and personal rapport with the guest and corporate clients
- Build effective relation with the clients and customers and provide utmost satisfaction to ensure repeat visits and in turn enabling sales
- Managed the complete hospitality sales lifecycle from initial leads to proposal completion and support issues to negotiations to closure
- Reviewing performance, system, process to ensure smooth and hassle free operation
- Dynamic, approachable, and people manager, sensitive to the dynamics of cross cultural work spaces
- Preparing owner’s report and regional month end report
- Preparing pre and post P&L for events and promotions
- Contracting and negotiating with all beverage partners
- Developing a comprehensive database of regular guests and updates the same periodically
- Team Management
- Managing a team of people developing their productivity by making them responsible and goal driven
- Conducting daily briefing with the team to ensure clear communication and daily update to ensure team has proper information on all the happenings
- Recognizing the training needs of the team members and curate effective training plan for the F&B team and industrial trainees
- Provide feedback to staff on their performance and counseling them
- Planning of different incentive program to keep them motivated for up sell
- Training on up selling techniques
- Maintaining positive and friendly work environment so that they can do their best
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
- Established relationships with local businesses or organizations in an effort to increase patronage from repeat customers.
- Maintained excellent communication between front-of-house staff and back-of-house staff in order to provide efficient service throughout the entire dining experience.
- Developed marketing strategies aimed at increasing business through promotions or targeted campaigns.
- Monitored employee performance by providing constructive feedback as needed during shift changes or at end of shift reviews.
- Created monthly financial reports to analyze sales trends, labor costs and other expenses related to the food and beverage department.
- Developed and implemented standard operating procedures for all restaurant operations to ensure compliance with health regulations and quality standards.
- Supervised and managed the daily operations of the food and beverage department, including staff scheduling, inventory control, cost management, menu planning and customer service.
- Resolved customer complaints regarding meal quality or service issues in a timely manner while ensuring satisfaction is achieved.
- Evaluated customer feedback surveys in order to identify areas of improvement within the dining experience.
- Drafted annual budgets which accurately reflected projected expenses for upcoming fiscal year.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Maximized revenue and profits of hotel food services through customer satisfaction, employee engagement and meticulously clean, sanitary and safe environments.
- Evaluated and analyzed levels of guest satisfaction and focused on continuous improvement and innovative foodservice solutions.
- Oversaw food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
- Ensuring training of new employees to perform duties.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coached staff on strategies to enhance performance and improve customer relations.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Food & Beverage Manager
RENAISSANCE AHMEDABAD HOTEL
11.2022 - 01.2023
Food & Beverage Manager
DOUBLETREE BY HILTON AHMEDABAD
02.2022 - 11.2022
Assistant Food & Beverage Manager
ATMOSPHERE HOTELS & RESORTS MALDIVES
03.2020 - 08.2021
Food & Beverage Manager
GOLKONDA RESORTS HYDERABAD
11.2019 - 02.2020
Manager Operations
AGA HOSPITALITY PRIVATE LIMITED, MUMBAI
05.2019 - 10.2019
Assistant Food & Beverage Manager
HYATT REGENCY MUMBAI
04.2018 - 05.2019
- Got a great exposure of Food & Beverage manager In-charge from Nov 2018-March 2019 in the absence of F&B Manager)
Event Service Manager
HYATT REGENCY MUMBAI
10.2016 - 03.2018
Outlet Manager- All Day Dining
HYATT REGENCY MUMBAI
04.2014 - 10.2016
Assistant Outlet Manager IRD- In-charge
HYATT REGENCY MUMBAI
Mumbai
12.2012 - 03.2014
Assistant Outlet Manager-All Day Dining
HYATT REGENCY MUMBAI
04.2011 - 12.2012
Team Leader
HYATT REGENCY MUMBAI
04.2008 - 03.2011
Waiter- All-day Dining
HYATT REGENCY MUMBAI
09.2005 - 03.2008
Education
3 Yrs. Diploma - Hotel Management
NSHM Knowledge campus
Durgapur, WB08-2004
Skills
- Budget analysis and cost planning
- Profit & loss analysis
- Events planning and coordination
- Vender negotiations
- Beverage contracting
- Innovative and creative
- Training and development
- Man power management
- Guest Complaint resolution
- Food sales and promotion
- Sanitation and food safety
- Recruitment
- Up selling and incentives
- Policies and Procedures
- Key stakeholder relationship building
- Implementing Service standard
- Good listening skills
- Strategic planning
- Business planning and Development
- Budgeting
- Project Management
- Coaching and mentoring
- Food and Beverage sales and marketing
- Cost Control
- Relationship Building
- Food and Beverage Operations
- Menu pricing
- Performance Improvement
- Expense Tracking
- Quality Control
- Effective Communication
- Team building
- Customer Service
- Liquor Law Compliance
- Self Motivation
- Anticipating Problems
- Attention to Detail
- Recruitment and hiring
- Collaboration and Teamwork
- Team Leadership
- Customer Retention
- Operations Management
- Employee Performance Evaluations
SOFTWARE
- Micros
- Envision
- I-scala
- Birch street
- Symphony
Accomplishments
- NSHM ACADEMY DURGAPUR, WEST BENGAL, INDIA Higher Secondary (1991-1993) BIEC, PATNA, BIHAR, INDIA Achievements
- Certified Trainer of the department
- Part of the food and beverage hygiene team for successful certification of ISO 2012 at Hyatt regency Mumbai
- Scored best ever salt score for all day restaurant 100 % in May 22 at Double Tree By Hilton Ahmedabad
- Able to take down out sourced payroll cost from 5.5 % to 2.5 at Double Tree by Hilton Ahmedabad
- Able to take down hiring of CCG cost from 1.3 lacs to 30 thousand at Double Tree by Hilton Ahmedabad
- Various cost cutting measures on stationeries to control unnecessary expenses
- Achieved the targeted score of HySat in 2015 & 2016 for events and restaurant in 2014 at Hyatt Regency Mumbai
- Awarded as BEST MANAGER FOR 2017-Hyatt Regency Mumbai
- Successfully launch of Backyard Barbeque at poolside in Hyatt Regency Mumbai
- Successfully launch TO GO counter in the lobby of Hyatt Regency Mumbai
- Achieved best score for a café in Gallup (employee experience survey) 2015
- Successful Planning and execution of Signature picnic brunches at Hyatt Regency Mumbai
- Successful planning and execution on theme based Sunday brunches
- Successfully launch Retail counter in The Bakery
- Achieved best ever beverages cost under the budget for consecutive 3 months at VARU by Atmosphere Maldives
- Revamp of restaurants and bars for better ambience at VARU by Atmosphere Maldives
- Successfully launched monthly communication meeting with the team in VARU by atmosphere Maldives
- Successfully launched F&B star of the month award to motivate team members in VARU by atmosphere Maldives
- Successful launch of LAP events at AlDila at Conrad Pune
- Successful planning and execution of various Michelin star pop ups at Conrad Pune
- Sucessful launch of LIVE ACT PROJEKT at AlDila- Roof top reso bar of Conrad Pune.
- Successful re launch of Masu nights on Saturdays at Conrad Pune
- Successful planning and execution of new year at Conrad Pune with a record revenue of 62 lacs for the venues and 1 crore for the
References
Mr. Hardeep Marwah (General Manager, Andaz New Delhi)
Mob# +91 9711019122
Mr. Rahul Chaudhary (Director Food & Beverage, Conrad Pune) Mob# +91 7770017263
Languages
Hindi
First Language
English
Proficient (C2)
C2
Affiliations
- Listening to music
- Singing songs
- Long drive
- Playing badminton
Timeline
Food & Beverage Manager
Conrad Pune
01.2023 - Current
Food & Beverage Manager
RENAISSANCE AHMEDABAD HOTEL
11.2022 - 01.2023
Food & Beverage Manager
DOUBLETREE BY HILTON AHMEDABAD
02.2022 - 11.2022
Assistant Food & Beverage Manager
ATMOSPHERE HOTELS & RESORTS MALDIVES
03.2020 - 08.2021
Food & Beverage Manager
GOLKONDA RESORTS HYDERABAD
11.2019 - 02.2020
Manager Operations
AGA HOSPITALITY PRIVATE LIMITED, MUMBAI
05.2019 - 10.2019
Assistant Food & Beverage Manager
HYATT REGENCY MUMBAI
04.2018 - 05.2019
Event Service Manager
HYATT REGENCY MUMBAI
10.2016 - 03.2018
Outlet Manager- All Day Dining
HYATT REGENCY MUMBAI
04.2014 - 10.2016
Assistant Outlet Manager IRD- In-charge
HYATT REGENCY MUMBAI
12.2012 - 03.2014
Assistant Outlet Manager-All Day Dining
HYATT REGENCY MUMBAI
04.2011 - 12.2012
Team Leader
HYATT REGENCY MUMBAI
04.2008 - 03.2011
Waiter- All-day Dining
HYATT REGENCY MUMBAI
09.2005 - 03.2008
3 Yrs. Diploma - Hotel Management
NSHM Knowledge campus
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