VIKAS TYAGI

Meerut

Summary

Dynamic Technical Support and Server Engineer with extensive experience at DPauls Travel & Tours Ltd. Expert in SIP and dialer technologies, I successfully designed and maintained telephony automations, ensuring high availability. Proven ability to deliver proactive support and enhance business continuity through effective problem-solving and collaboration.

Overview

years of professional experience

Work History

Technical Support / Server Engineer

DPauls Travel & Tours Ltd.

01.2013 - Current

Managed Dialer, Email, Domain, Thin Client, Telephony and CRM servers ensuring high availability
Administered Windows Server environments with server-level access control and role-based user profiles
Managed Telephony infrastructure including SIP, Dialer systems, CRM integrations and call routing
Designed and maintained end-to-end dialer and telephony automations
Handled L2 LAN networking and maintained point-to-point connectivity between office locations
Provided proactive support to minimize downtime and ensure business continuity

Senior Engineer

Cube Software Pvt. Ltd.

01.2010 - 01.2013

Implemented and supported Telephone Billing Systems using MS SQL Server and MS Access
Designed and deployed IVR solutions on Analog and Digital lines
Developed Complaint Management Systems (CMS) integrated with IVRS
Configured CRM systems using MySQL
Installed and supported Voice Recording Systems
Provided remote support across India and Dubai

Helpdesk & Network Support Engineer

Infomagic Solution Pvt. Ltd.

01.2008 - 01.2010

Provided onsite and remote helpdesk, networking, AV server and peripheral support
Managed IT operations for multiple client sites as resident engineer

Hardware Engineer

Infosolution Computers

01.2007 - 01.2008

PC and Laptop assembly, troubleshooting and maintenance
Printer and peripheral support
Basic networking and server-client setup

Education

Bachelor of Arts -

C.C.S. University

Skills

CTI and telephony systems
SIP and dialer technologies
IVR and voice recording
CRM and telephony integrations
Call flow automation
Windows Server administration
Access control solutions

LAN/WAN networking
L2 networking expertise
Point-to-point connectivity
Thin client infrastructure management
NComputing solutions
MS SQL Server and MySQL
MS Access database management

Personal Information

Date of Birth: 12/17/83
Nationality: Indian

Languages

Hindi
English
Hindi

Timeline