Sanjhay Kulasekaran
Assistant Vice President
Chennai,TN
Summary
IT professional with 19 years of experience, including 16 years of experience in Service management known for high standards and results orientation. Proven track record in optimizing service processes and enhancing performance beyond business/customer's expectations. Strong focus on collaboration and adaptability, ensuring reliable support and flexibility in dynamic settings. Demonstrated expertise in team leadership and customer/business relationship management.
Overview
19
19
years of professional experience
6
6
Certifications
Work History
AVP - Technology Service Manager
Standard Chartered GBS Pvt Ltd
10.2018 - Current
- Serve as the primary liasion between Techonology & Operations and Business Units, Translating business needs into IT initiatives and communicating IT Constraints and capabilities to the business owners.
- IT Stragetic partner, not just by support function, aligning technology roadmaps with business strategy.
- Build and maintain strong relationship with Busines leaders, Product owners, CIO & Technology Teams (Production Support & Hive) through regular meetings, monthly service reviews, Critical Incident Management, Risk & Audit Items.
- Service Manger for following domains in the bank, HR (Human Resources), SCM (Supply Chain Management), CABM (Corporate Affairs & Brand and Marketting) and CRES (Corporate Real Estate Servcices).
- Reprseneted Business in daily stand-up meetings, sprint planning sessions, and sprint reviews, ensuring effective communication among team members to be in tact with requirment from PO/Biz.
- Risk & Audit SPOC for the portfolios, Manage the centralized Risk forum (Risk Management, Remediation Plan tracking for observations dervied from Internal/External Audit), Centrally corrnidate with 1LOD, 2LOD for matters that require management attention.
- Represent Business in Tech Release Management Board, Change Advisory Board to review & approve the stories as part of release cycle. Ensuring compliance to Tech standards & processes against FSD, BRD documentation and sign off for business concurrence.
- Demonstrated success in identfyng a key risk area in Payroll Process for Hong Kong and received business nod to implement in Production, Thereby remediating the failures from process.
- Own Hypercare Support model for critical launches, Events for smooth transition and rapid issue resolution in collaboration with Operations & Technology teams.
- Monitored Poprtfolio's performance, adhered to service level agreements (SLAs), Conducted regular reviews of vendor contracts and SLAs to ensure optimal value for the organization.
- Improved service levels by implementing strategic performance measurement systems.
- Represent IT Resilience, IT Service Management Board as SPOC for Global Functions Domain (Comprises of 7 portfolio & 264 applications with 5 Tier-1 services).
- Ensure 62 ITR & EITSO Metrics are Green for GF domain and create a action plan for services that breached control metrics.
- Represent Tech Risk Connect for the domain to discuss on domain's FMEA open items, Self-Identified Risks and upcoming changes to controls/metrics as part of revision to process & standards.
- Perform IT Consultation review for the revised process and raise feedback whereever required prior to CIO's approval.
Tech Lead (App Support, Data Management, Information Security)
Royal Bank of Scotland
03.2010 - 10.2018
- Have been instrumental in forming the center of excellence team for Alerts, Performance and Support services for Applications and Data Storage Servers across all Business units in Retail and CIB domain, this function never existed in RBS. The Team has the capability in providing Best Practices, Research & Support and Training on Focus area, documenting re-occurring issues data base
- Roles and Responsibilities
- IT Service Management | BAU & Project Data Migrations | Application Onboarding Support | Application System Controls Coordination | NetApp Storage quota Management | Monitor Event alerts & Availability of Database events | Data Restoration to File Systems | Live Monitoring on Shared volumes in Production & Development filers
Sr Process Executive
Cognizant Technologies Solutions
04.2008 - 03.2010
Application Engineer
Cybernet Slash Support
01.2008 - 04.2008
Tech Support Executive
Sutherland Global Services
01.2007 - 12.2007
Education
B.E - Computer Science
EVP Engineering College
Chennai, India06.2006
Skills
IT Service Management
Strategic transformation leader
Service Delivery
Project and transition oversight
Industry Knowledge on SAP Cloud Platform, GenAI Solutions
Risk assessment and control
Crisis management
Effective public speaking
Continuous Service Improvement
Information Security
Effective Business Communication
Proficient in written and verbal communication
Effective leadership
Ability to work under pressure and Time Management
Positive attitude and outlook
Certification
Certified DevOps_SRE (Site Reliability & Engineering) (08/2020 - Present) Certificate ID - 21418605
Timeline
AVP - Technology Service Manager
Standard Chartered GBS Pvt Ltd
10.2018 - Current
Tech Lead (App Support, Data Management, Information Security)
Royal Bank of Scotland
03.2010 - 10.2018
Sr Process Executive
Cognizant Technologies Solutions
04.2008 - 03.2010
Application Engineer
Cybernet Slash Support
01.2008 - 04.2008
Tech Support Executive
Sutherland Global Services
01.2007 - 12.2007
B.E - Computer Science
EVP Engineering College