Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

RITU RATHEESAN

Administrative & Operations Coordinator
BANGALORE,KA

Summary

Results-driven Operations Executive with [X years] of experience in managing end-to-end business operations across e-commerce and service industries. Skilled in process optimization, vendor & logistics coordination, data management, and customer service excellence. Proven ability to streamline workflows, reduce operational costs, and ensure timely delivery of services. Strong expertise in handling order management, compliance, and cross-functional team coordination. Adept at problem-solving, reporting, and driving efficiency to achieve business goals. Known for attention to detail, adaptability, and commitment to operational excellence.

Overview

15
15
years of professional experience
3
3
Languages

Work History

Manager Operations and Administration

ALPA INDIA
07.2024 - Current
  • The Operations/Administrative Executive will be responsible for supporting the leadership team (Managing Committee) by managing administrative tasks.
  • Coordinating communications, preparing reports, assisting in decision-making processes, and ensuring smooth day-to-day operations.
  • The role also involves handling travel logistics, event coordination, and maintaining effective planning for organizational requirements.
  • Assist in strategic decision-making processes through research, data, and documentation.
  • Manage day-to-day administrative tasks to ensure smooth office operations.
  • Oversee communication channels, including emails, social media, print media, and newsletters.
  • Use MS Office tools (Excel, PowerPoint, Word) to prepare reports and presentations for meetings and seminars.
  • Coordinate domestic and international travel arrangements for the leadership team.
  • Demonstrate flexibility, teamwork, and a positive work attitude in all responsibilities.
  • Support in planning and executing events, conferences, and off-site seminars.
  • Maintain strong organizational and planning skills to anticipate and meet future requirements.

Operation Executive

Glow Road India Pvt Ltd
12.2019 - 08.2022
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Managed end-to-end order processing, including order confirmation, tracking, and timely delivery.
  • Coordinated with logistics partners and internal teams to ensure smooth dispatch, and reduce delivery delays.
  • Monitored inventory levels, handled stock reconciliation, and ensured product availability on the platform.
  • Resolved customer and seller queries related to orders, returns, and refunds.
  • Verified seller onboarding documents and ensured compliance with company policies.
  • Supported in process improvements to enhance efficiency in the supply chain and order fulfillment.
  • Assisted the operations manager in vendor management and maintaining strong seller relationships.

Operation Executive

QUIKR INDIA PVT LTD
07.2017 - 08.2019
  • Managed day-to-day operational activities to ensure smooth business processes and customer satisfaction.
  • Coordinated with internal teams (sales, customer support, and technical teams) for the timely resolution of client requirements.
  • Handled data management, documentation, and verification of client details in the company database.
  • Processed customer requests, ensured accuracy in service delivery, and monitored SLA adherence.
  • Generated and analyzed operational reports to identify gaps, improve efficiency, and support decision-making.
  • Monitored payment collections, escalations, and ensured closure within defined timelines.
  • Ensured adherence to company policies, compliance standards, and quality checks.
  • Resolved escalated customer inquiries or complaints on time.
  • Resolved customer complaints on time by liaising between customers and internal teams.
  • Created reports on operational performance metrics for senior leadership review.

Administrative Assistant

RASHTRAPATHI BHAVAN
09.2010 - 11.2013
  • Developed and maintained filing systems for confidential documents and records.
  • Composed letters, memos, reports, emails, presentations, and other written correspondence as required by management.
  • Prepared monthly reports detailing progress on projects as well as upcoming tasks.
  • Coordinated onboarding activities for new employees, such as paperwork processing and orientation sessions.
  • Provided administrative support to the executive management team by preparing agendas, presentations, and meeting minutes.
  • Assisted with the preparation of presentations using PowerPoint software.
  • Organized meetings, travel arrangements, conferences, and events for staff members.
  • Planned and implemented management and customer meetings and conferences.

Education

MBA - ADMIN & OPERATIONS

MANGALAM SCHOOL OF MANAGEMENT AND TECHNOLOGY
10.2016

Bachelor of Arts - ARTS

DELHI UNIVERSITY
07.2014

High School Diploma - undefined

KERALA SCHOOL
06.2010

Skills

Administrative & Organizational Skills

Interests

Traveling & Exploring Cultures

Fitness & Wellness Activities

Volunteering / Social Work

Timeline

Manager Operations and Administration

ALPA INDIA
07.2024 - Current

Operation Executive

Glow Road India Pvt Ltd
12.2019 - 08.2022

Operation Executive

QUIKR INDIA PVT LTD
07.2017 - 08.2019

Administrative Assistant

RASHTRAPATHI BHAVAN
09.2010 - 11.2013

Bachelor of Arts - ARTS

DELHI UNIVERSITY

High School Diploma - undefined

KERALA SCHOOL

MBA - ADMIN & OPERATIONS

MANGALAM SCHOOL OF MANAGEMENT AND TECHNOLOGY

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