Summary
Overview
Work History
Education
Skills
Timeline
Sanjib Biswas

Sanjib Biswas

Manager Customer Service: Leading Teams To Deliver Outstanding Customer Experiences.
Bally Ram Chandrapur Tara Mandir

Summary

An incisive professional with over 17 years of experience across Sales, Marketing and Enterprise Customer Service, Key Account Management and Cust service Manager in Telecom Sector. Designated as a Senior Managerat Aditya Birla Capital, Upselling U&R Head, Manager Service Assurance with Bharti Airtel Limited, Eduloka Software & Usha Martin in Kolkata and North Bengal (Siliguri).
Keen planner, strategist & implementer with demonstrated abilities in accelerating business growth.
Outstanding success in building and managing relations with key clients and Schools for establishing large volume, high profit accounts with excellent levels of retention and loyalty. Excellent interpersonal, analytical & negotiation skills with proven track record of developing new markets & developing business.

Overview

18
18
years of professional experience
2
2
years of post-secondary education

Work History

Senior Manager (APC)Channel).

Aditya Birla Capital
Hooghly West Bengal
03.2023 - Current
  • Managed large-scale projects to achieve challenging objectives.
  • Evaluated hiring, firing, and promotions requests.
  • Carried out and developed social media, e-blast and public relations campaigns.

Responsible for recruiting and managing a team of Leader and agents, Responsible for recruiting a team of Leaders, who will recruit agents and agents will source direct business. Key Responsibility. Enhance quantity and quality recruitment by developing successful leaders. Ø Emphasis on quality recruitment by the Agency Leaders and Agency Associates through one-on one session. Ø Create mutual support platform for Financial Executives, Agency Associate and Agents to enable easier recruitment. Focus on potential EC, MDRT, CEO council agents through complete unit, focus on number of R&R winners, focus on enablement and development of the team, ensure agents, agency associates, agency associate’s unit and agency leader unit are in complaint with various IRDA guidelines.

·Timely contract of agents and agency associates within regulatory guidelines Ø Monitoring IRDA guidelines impacting AAP channel at regional level. Track competition regularly at regional level on various measure such as new strategies, new compensation models etc. with particular reference to Financial Executives / AAP model developed by the competitors. Execute plans for growth of the agency.

Manager Service Assurance.

Bharti Airtel Ltd
Kolkata & Mumbai
03.2011 - 09.2022

BAL is the Telecom giant. Since last 05 years BAL has given the opportunity to me to develop as per customer requirement the product has been developed for other Govt. Organization, MNC, and many Private Organization as a pioneer basis.

Joined As Senior Executive is Sales in 2011, Moved to Corporate Customer Service on July 2012 worked as Upselling U&R head for WBO and given a profit revenue to Bhari Airtel Around Rs.98 Lacks through VAS upselling and taken a promotion from SE to AM and moved to Enterprise Business team as Manager Service Assurance for North & East region. In AES CS I was looking after the Paperless Promotion, Third Party Vas Restriction Activity, Repeat SR Reducing Activity and the Escalation Management part, reporting to delhi.

Notable Credits.

Handling Entire North and East Back end support for Enterprise Business and Customer Escalation Support.

Territory Marketing Manager ERP Sales

Eduloka Software
Siliguri West Bengal
04.2008 - 02.2011
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Utilized market trends and target audience statistics to effectively and appropriately market products.
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed workflow between staff, coordinating documents, planning, and creative material distribution.
  • Eduloka is a globally diversified educational resource and infrastructure provider with focus on providing solutions to the educational institutions. Headquarter is in the US and development center and offices in India.
    Notable credit
    Handling Entire North Bengal (Coochbihar, Jalpaiguri, Darjeeling, Uttar & Dakshin Dinajpur, Malda, Mursidabad, Nodia and Birbhum.) and Sikkim, Nepal, Bhutan, Jaigaon. This project has replaced the conventional method of I.T. Industry’s, which has come as an Evolution in our West Bengal.

Territory Manager.

Usha Martin Limited.
Kolkata West Bengal
02.2006 - 03.2008

Notable Credits
The Usha Martin Limited has a large segment of Industrial products and the new launches division is Ushamartin Education I was responsible for entire West Bengal.

As a Territory Manager

BBA, and the main courses is in Usha Martin that is Diploma and Advance Diploma in IT and Telecom. Because the Usha Martin group is Pioneer in Telecom, the first mobile was launch in India by the Usha Martin Ltd.(Command) The Usha com is the another division of Usha Martin Ltd.
I was Totally responsible for the entire West Bengal to implement the Telecom courses in Colleges of West Bengal, as weal as we was the classroom and Lab for the student those who was interested to do the Courses in Our Campus. Usha Martin Tie-up with Punjab Technical University for the MBA, MCA, BBA, BCA. Competently managed the sales plan attend customers service related queries., and systems and monitor activities.

Education

High School Diploma -

Belur High School, Kolkata West Bengal
04.2000 - 06.2002

Higher Secondary From WBCHSE(Belur High School) in 2002.

Skills

    Excellent customer service background

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Timeline

Senior Manager (APC)Channel). - Aditya Birla Capital
03.2023 - Current
Manager Service Assurance. - Bharti Airtel Ltd
03.2011 - 09.2022
Territory Marketing Manager ERP Sales - Eduloka Software
04.2008 - 02.2011
Territory Manager. - Usha Martin Limited.
02.2006 - 03.2008
Belur High School - High School Diploma,
04.2000 - 06.2002
Sanjib BiswasManager Customer Service: Leading Teams To Deliver Outstanding Customer Experiences.