
An incisive professional with over 17 years of experience across Sales, Marketing and Enterprise Customer Service, Key Account Management and Cust service Manager in Telecom Sector. Designated as a Senior Managerat Aditya Birla Capital, Upselling U&R Head, Manager Service Assurance with Bharti Airtel Limited, Eduloka Software & Usha Martin in Kolkata and North Bengal (Siliguri).
Keen planner, strategist & implementer with demonstrated abilities in accelerating business growth.
Outstanding success in building and managing relations with key clients and Schools for establishing large volume, high profit accounts with excellent levels of retention and loyalty. Excellent interpersonal, analytical & negotiation skills with proven track record of developing new markets & developing business.
Responsible for recruiting and managing a team of Leader and agents, Responsible for recruiting a team of Leaders, who will recruit agents and agents will source direct business. Key Responsibility. Enhance quantity and quality recruitment by developing successful leaders. Ø Emphasis on quality recruitment by the Agency Leaders and Agency Associates through one-on one session. Ø Create mutual support platform for Financial Executives, Agency Associate and Agents to enable easier recruitment. Focus on potential EC, MDRT, CEO council agents through complete unit, focus on number of R&R winners, focus on enablement and development of the team, ensure agents, agency associates, agency associate’s unit and agency leader unit are in complaint with various IRDA guidelines.
·Timely contract of agents and agency associates within regulatory guidelines Ø Monitoring IRDA guidelines impacting AAP channel at regional level. Track competition regularly at regional level on various measure such as new strategies, new compensation models etc. with particular reference to Financial Executives / AAP model developed by the competitors. Execute plans for growth of the agency.
BAL is the Telecom giant. Since last 05 years BAL has given the opportunity to me to develop as per customer requirement the product has been developed for other Govt. Organization, MNC, and many Private Organization as a pioneer basis.
Joined As Senior Executive is Sales in 2011, Moved to Corporate Customer Service on July 2012 worked as Upselling U&R head for WBO and given a profit revenue to Bhari Airtel Around Rs.98 Lacks through VAS upselling and taken a promotion from SE to AM and moved to Enterprise Business team as Manager Service Assurance for North & East region. In AES CS I was looking after the Paperless Promotion, Third Party Vas Restriction Activity, Repeat SR Reducing Activity and the Escalation Management part, reporting to delhi.
Notable Credits.
Handling Entire North and East Back end support for Enterprise Business and Customer Escalation Support.
Notable Credits
The Usha Martin Limited has a large segment of Industrial products and the new launches division is Ushamartin Education I was responsible for entire West Bengal.
As a Territory Manager
BBA, and the main courses is in Usha Martin that is Diploma and Advance Diploma in IT and Telecom. Because the Usha Martin group is Pioneer in Telecom, the first mobile was launch in India by the Usha Martin Ltd.(Command) The Usha com is the another division of Usha Martin Ltd.
I was Totally responsible for the entire West Bengal to implement the Telecom courses in Colleges of West Bengal, as weal as we was the classroom and Lab for the student those who was interested to do the Courses in Our Campus. Usha Martin Tie-up with Punjab Technical University for the MBA, MCA, BBA, BCA. Competently managed the sales plan attend customers service related queries., and systems and monitor activities.
Higher Secondary From WBCHSE(Belur High School) in 2002.
Excellent customer service background