Dishani Das
Kolkata
Summary
Dynamic Bar Team Leader at The Beverage Story with expertise in drink preparation and exceptional customer service. Proven track record in training staff and enhancing upselling techniques, leading to improved customer satisfaction. Adept at inventory management and problem-solving, ensuring efficient operations and memorable guest experiences.
Overview
4
4
years of professional experience
Work History
Bar Team Leader
The Beverage Story
Kolkata
03.2021 - Current
- Resolved customer complaints in a timely manner while maintaining composure under pressure.
- Restocked beer and liquor regularly and after special events.
- Trained new team members on proper bar etiquette and procedures.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Trained new bartenders on drink preparation and upselling techniques.
Education
Bachelor of Science - Zoology
University of Calcutta
Kolkata01-2020
Skills
- Drink preparation
- Customer service
- Inventory management
- Team training
- Upselling techniques
- Cash handling
- Menu knowledge
- Event coordination
- Time management
- Communication skills
- Problem solving
- Performance evaluation
Languages
Bengali
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Bar Team Leader
The Beverage Story
03.2021 - Current
Bachelor of Science - Zoology
University of Calcutta
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