Sanjib Burman
Asansol
Summary
Having more than 21 years of experience in various field of hospitality with prime focus of general operations and revenue generation. Have a sound knowledge of F&B, able administrator, man management and cost management. Motivated team player with go-getter attitude to attain goal.
Overview
1
1
Language
22
22
years of professional experience
Work History
Manager Front Office
The Fern Residency Asansol (The Fern Group)
02.2023 - 03.2026
- At a designation of “Asst Front Office Manager & Front Office Manager” since February 2023
- Contributed to core management team, overseeing front office operations to ensure optimal functionality through strategic planning, marketing initiatives, corporate sales, staff recruitment, and brand management.
- Outlined key responsibilities for the role.
- Reporting to the General Manager.
- Achieved sales targets through strategic planning and execution.
- Managed operations, marketing, and guest relations activities.
- Established and maintained relationships with local corporates to promote property and services.
- Constantly in touch with corporate and regular clients through visit mail and other mediums
- Making them aware of our property and facilities which we are offering.
- Also responsible for guest satisfaction.
- In absence of Marketing Manager Looking after the Sales & Marketing
- Trained and groomed guest relation executives while providing motivation.
- Trained them to handle guests independently and also utilize them for sales calls and tele-relation during low rush hour.
- Worked on WINHMS Software
Manager Front Office
Ambar Sarovar Portico Gandhidham (The Sarovar Group)
01.2021 - 02.2023
- At a designation of “Front Office Manager” since January 2021
- Contributed to core management team, overseeing front office operations, planning marketing strategies, managing corporate and institutional sales PR, recruiting staff, and acting as brand ambassador.
- Provided detailed job descriptions for staff roles to clarify responsibilities.
- Reporting to the General Manager.
- Managed sales and achieved targets.
- Oversaw operations, marketing, and guest relations.
- Making liaison with the local corporate and heavyweight of the region.
- Constantly in touch with corporate and regular clients through visit mail and other mediums
- Making them aware of our property and facilities which we are offering.
- Monitored guest feedback to enhance overall satisfaction levels.
- Handled sales and marketing in the absence of the marketing manager.
- Trained and groomed guest relation executives while motivating them.
- Trained them to handle guests independently and also utilize them for sales call and tele-relation during low rush hour.
- Worked on I.D.S(6i)Software
Asst Manager Front Office (Rooms Operations)
Treat Beach resort And Spa Gholvad (Treat Group)
04.2019 - 03.2020
- At a designation of “Asst Front Office Manager” since April 2019
- I am a part of the company’s core management team responsible for smooth operations at front office. Ensure that it runs to optimum. Planning the operations, Marketing Plans, Corporate and Institutional sales PR, Staff Recruitment. Brand management and lead the company as a brand ambassador.
- Provided overview of job responsibilities.
- Reporting to the General Manager.
- Managed sales and achieved targets.
- Managed operations and handled marketing and guest relations.
- Liaised with local corporations and key regional stakeholders.
- Constantly in touch with corporate and regular clients through visit mail and other mediums
- Making them aware of our property and facilities which we are offering.
- Oversaw sales and marketing in the absence of the marketing manager.
- Trained and groomed guest relation executives while motivating them.
- Trained them to handle guests independently and also utilize them for sales call and tele-relation during low rush hour.
- Utilized I.D.S(6i) software for operational tasks.
Front Office Manager (OTA, Sales &Reservation)
Azzaro Resorts and Spa Diu
12.2017 - 04.2019
- At a designation of “Front Office Manager” since December 2017
- I am a part of the company’s core management team, responsible for smooth operations at front office. Ensure that it runs to optimum. Planning the operations, Marketing Plans, Corporate and Institutional sales PR, Staff Recruitment. Brand management and lead the company as a brand ambassador.
- Outlined key responsibilities of the role.
- Managed sales and achieved targets.
- Oversaw operations and handled marketing and guest relations.
- Established connections with local corporate clients.
- Constantly in touch with corporate and regular clients through visit, mail and other mediums
- Making them aware of our property and facilities which we are offering.
- Ensured high levels of guest satisfaction.
- Filled in for the Marketing Manager, overseeing sales and marketing.
- Trained and groomed guest relation executives while providing motivation.
- Trained them to handle guests independently and also utilize them for sales call and tele-relation during low rush hour.
Front Office Manager
Hotel the Signature Asansol
12.2015 - 10.2017
- At a designation of “Front Office Manager” since December 2015
- I am a part of the company’s core management team, responsible for smooth operations at front office. Ensure that it runs to optimum. Planning the operations, Marketing Plans, Corporate and Institutional sales PR, Staff Recruitment. Brand management and lead the company as a brand ambassador.
- Provided a detailed overview of job responsibilities.
- Reporting to the General Manager.
- Managed sales efforts and achieved targets.
- Oversaw operations and managed marketing and guest relations.
- Liaised with local corporate clients and key regional stakeholders.
- Constantly in touch with corporate and regular clients through visit, mail and other mediums
- Oversaw guest satisfaction initiatives.
- Assumed responsibility for sales and marketing in the absence of the Marketing Manager.
- Trained and groomed guest relation executives while providing motivation.
- Trained them to handle guests independently and also utilize them for sales call and tele-relation during low rush hour.
- Utilized I.D.S (6i) software for operational tasks.
Front Office Manager
Hotel Rajmahal Guwahati
12.2012 - 11.2015
- JOBDESCRIPTION
- Responsible for sales and achieving targets.
- Achieved sales targets and drove revenue growth.
- Managed operations, marketing, and guest relations.
- Facilitated communication with local corporate clients and key industry stakeholders.
- Engaged regularly with corporate and repeat clients through visits, emails, and other communication channels to enhance relationships and promote property offerings.
- Educated potential clients about property features and available facilities.
- Focused on improving guest satisfaction.
- Constantly in touch with corporate and regular clients through visit, mail, and other mediums.
- Trained and developed guest relation executives while providing motivation.
- In absence of Marketing Manager, Looking after the Sales &Marketing.
- Responsible for the Housekeeping and general cleanliness & smooth operation.
- Utilized I.D.S (Express4.1) software for operational tasks and data management.
Duty Manager
Hotel Shraddha Inn Shirdi. (Sarovar Group)
08.2010 - 07.2012
- Job Description
- Supervise All Front Office Operations.
- Supervised front office operations to ensure efficient guest service.
- Managed guest relationships and resolved walk-in sales issues.
- Created reports and duty rosters to allocate responsibilities effectively.
- Maintaining guest relation. Taking proper feedback from the guests.
- Managed group and FIT arrival and departure logistics.
- Allocated duties to FOA & FOF, enforced discipline, and provided grooming for professional development.
- Helping FOE & FOA in Daily Operations in order to uplift the service standard
- Worked on IDS Software.
Front Office Executive
Hotel India Mussoorie. (India Group of Hotels)
08.2007 - 06.2010
- Served as Front Office Manager since October 2015.
- Contributed to core management team, overseeing front office operations to ensure optimal performance; planned operations, developed marketing plans, managed corporate and institutional sales PR, recruited staff, and represented company as brand ambassador.
- Outlined key responsibilities for the role.
- Reported to the Front Office Manager.
- Recorded daily cash and sales transactions.
- Conducting C/in & C/out at Front Desk.
- Handling Cash at Reception Room Allocation.
- Handling Reservations & Internal & External Calls. Maintaining Log Book, Registers & Stationery.
- Making Night Report & Flash Reports.
- Maintaining guest relations, Taking proper feedback from the guests.
- Worked on IDS Software.
Front Office Assistant
Peace Valley Resort & Spa (Best Western Group of Hotels)
08.2004 - 07.2007
- Job Description
- Conducting C/in & C/out at Front Desk.
- Conducted check-ins and check-outs at front desk, ensuring smooth guest arrivals and departures.
- Managed cash transactions at reception, maintaining accuracy and accountability in all financial dealings.
- Maintaining Log Book, Registers & Stationary.
- Taking proper feedback from the guests.
- Making Night Report & Flash Reports.
- Collected and recorded guest feedback to enhance service quality and address concerns promptly.
- Utilized IDS software for managing hotel operations.
Education
H.M. - Hospitality Administration
I.I.H.M Kolkata
Kolkata01-2004
Higher Secondary -
W.B.C.H.S.E
Asansol, India01-1999
Matriculation -
W.B.B.S.E
Asansol, India01-1997
Skills
Project management
Customer service
Guest relations
Workforce management
Team leadership
Performance management
Staff development
Process optimization
Budget management
Revenue generation
Strategic planning
Decision-making
Time management
AWARD AND RECOGNITION
Awarded with “Excellence in Department Leadership” award
INDUSTRIALTRAINING
Industrial Training in Hotel Hindustan International Kolkata.
PERSONALPROFILE
Father’s Name: - Late Mohan Burman Date of Birth: - 1985-03-30 Marital Status: - Married Blood Group: - B positive Height: - 165 Weight: - 76 k.g Date: - 2026-04-01 Place: - Asansol Signature: - Sanjib Burman
Timeline
Manager Front Office
The Fern Residency Asansol (The Fern Group)
02.2023 - 03.2026
Manager Front Office
Ambar Sarovar Portico Gandhidham (The Sarovar Group)
01.2021 - 02.2023
Asst Manager Front Office (Rooms Operations)
Treat Beach resort And Spa Gholvad (Treat Group)
04.2019 - 03.2020
Front Office Manager (OTA, Sales &Reservation)
Azzaro Resorts and Spa Diu
12.2017 - 04.2019
Front Office Manager
Hotel the Signature Asansol
12.2015 - 10.2017
Front Office Manager
Hotel Rajmahal Guwahati
12.2012 - 11.2015
Duty Manager
Hotel Shraddha Inn Shirdi. (Sarovar Group)
08.2010 - 07.2012
Front Office Executive
Hotel India Mussoorie. (India Group of Hotels)
08.2007 - 06.2010
Front Office Assistant
Peace Valley Resort & Spa (Best Western Group of Hotels)
08.2004 - 07.2007
H.M. - Hospitality Administration
I.I.H.M Kolkata
Higher Secondary -
W.B.C.H.S.E
Matriculation -
W.B.B.S.E