Sanjib Karmakar

· Analysed data trends to support strategic decision-making

· Collaborated with cross-functional teams to gather and validate data requirements.

· Developed comprehensive reports using advanced data visualization tools.

· Designed dashboards for real-time tracking of key performance indicators.

· Prepared graphs, spreadsheets and reports for presentations.

· Documented processes related to report generation and maintenance procedures.

· Streamlined reporting processes by evaluating data sources, compiling data and redesigning output.

· Created weekly and monthly reports to track progress of business goals.

· Created and maintained required databases, spreadsheets and tracking mechanisms.

• Mentored junior team members, contributing to their professional development and overall team success.
• Resolved customer service issues using company processes and policies and provided updates to customers.
• Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
• Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
• Established strong rapport with customers, fostering long-term relationships and repeat business.
• Consistently exceeded performance targets, earning recognition as a top-performing Senior Customer Service Representative on multiple occasions.
• Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
• Analyzed customer data to identify trends and opportunities for improving customer satisfaction levels.
• Escalated issues to proper supervisors when standard processes were not effective.

• Collected data, input records, and protected electronic files.
• Scheduled appointments and meetings, organized materials and prepared rooms.
• Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
• Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
• Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
• Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
• Planned and executed events for employees and clients and managed logistics and vendor relations.
• Maintained protocol throughout routine work days and special events.
• Streamlined office procedures by implementing efficient systems and tools, resulting in improved workflow.

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Responded to customer requests for products, services, and company information.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
• Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
• Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
• Managed conflict resolution among team members, fostering a positive and collaborative work environment.
• Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
• Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
• Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
• Implemented comprehensive reporting system to track team performance and identify areas for improvement.