Sanjib Kumar Sinha
Gurgaon
Summary
Strategic Quality leader with deep expertise in managing Integrated Quality and Compliance Management across 750+ manufacturers and leading 400+ QA professionals and auditors. Proven success in driving quality excellence for both international brands and domestic retail chains, aligning quality standards across diverse product categories and geographies. Skilled in integrating quality with buying, merchandising, planning, and store operations, ensuring seamless execution and customer satisfaction. Adept at developing SOPs, onboarding vendors, and cultivating a quality-first culture through training, handholding, and cross-functional collaboration. Strong command over product testing, analytical lab management, and compliance with ISO 9001, NABL, and ISO 17020/25. Passionate about embedding sustainability and ESG goals into quality systems, leveraging digital tools for real-time insights, and building a resilient, customer-centric quality and production ecosystem. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
31
31
years of professional experience
Work History
Head – Quality Assurance, Technical Design and Sustainability
V-Mart Retail
Gurgaon
01.2023 - Current
- Business Leadership: Managing 60+ QA with 6 regional offices with 700+ suppliers
- Cost Optimization: Implementation of green channel and reducing the cost of quality and resources
- Category & Merchandise: Fabrics, apparel, home, house-holds, toys, footwear and lifestyles
- Process Improvement & SOPs: Reshaping SOPs and implementing best practices at the organizational level to drive operational excellence.
- Vendor management: Collaborating with buying & sourcing teams to create a robust vendors based of 700 +vendors.
- Leadership & Team Development: Mentoring and motivating teams to enhance operational efficiency, minimize attrition, and groom talent for leadership roles.
- Setting up the TD team
- Fits standardization: 205 fits are standardized with bench marking, patterns and techpack creations
- Green Channel: 100+ green channel vendor created and handhold , optimized the cost and enhancement of quality
- Reduction of cost of product: 16 cr. Are reduced after reduction of poly and reverse logistics
- Vendor engagement: 10 seminars organized with 700+ suppliers.
- Trendsetter Award: Awarded for exceptional commitment and remarkable achievement in FY 2023-24, FY 2024-25
Head – Quality Assurance & Customer Service
Vishal Mega Mart
Gurgaon
07.2014 - 12.2022
- Leading a team of 50+ inspectors based across India for managing 450+ suppliers, managing 13 brands
- Creating, implementing and monitoring the Quality and Testing norms across all merchandise
- Administering Customer Care Team, sourcing support, supplier selection, managing all nominations and creating SOPs and selecting the suppliers as per the supply chain benchmarks; determining supplier capacity and capability and aligned cross-functional teams
- Identifying process and systems improvements, monitoring production process and goods delivery
- Conceptualizing & implementing effective techniques in bringing efficiency with best possible cost savings; devising production strategies, policies & plans, organizing planning details of production activities as per output quality & quantity, cost, time and labor requirements
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations, and provided exceptional service.
Regional Director – South Asia
Modern Testing Services
Noida
12.2012 - 06.2014
- Managing operation for inspection/quality division for India, Bangladesh and Srilanka
- Managed sales & marketing in South Asia and contributed towards global revenue generation
- Administered new service development; mills improvement program, supply chain management, global standard for consumer product, product safety and risk analysis in process
- Produced 200+ reports per week to analyze job performance against team goals.
General Manager
ICQ India
Noida
01.2011 - 11.2012
- Established offices in India; performed various task such as site selection, government formalities & regulatory implementation
- Steered efforts towards the recruitment for workforce, established equipment, conceptualized & implemented systems as per company requirements
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget implementations, employee evaluations, and contract details.
Regional Manager – South Asia
Bureau Veritas
Noida
09.1998 - 12.2011
- Growth Path: Senior Quality/Assistant Manager/ Operation Manager/ Regional Manager (SA)
- Managing, monitoring and performing of 100+ clients in terms of quality inspections, social compliance, factory evaluation, product safety and other services
- Appointed as the International trainer for factory assessment/product safety and GSCP, Trained Bureau Veritas staff across globe and client
- Established offices across all strategic locations
- Devised operational system online, implemented across South Asia
- Managed cross-functional departments of testing
- Global social compliance review & factory review
- Platform, integrity management
- Customer Complaints management for South Asia
- Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Implemented cost-cutting measures across the region that led to significant savings without compromising service quality or employee satisfaction.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Supervisor/Production
Eastern Spinning Mill
Kolkata
12.1995 - 04.1998
- Manufacturing operation for polyester/viscose and cotton spinning
- Established spinning line for enhancing production by 3% within 3 months
Quality Controller/production
Grasim industries
Gwalior
04.1995 - 12.1995
- Production quality control, shade matching and efficiency measurement
- Developed and implemented quality assurance improvements.
- Improved quality processes for increased efficiency and effectiveness.
Education
Ph.D. - Green Textile Supply Chain Management
IIT – New Delhi
Part-time 06.2021
MBA - Marketing Management
Sikkim Manipal University
Correspondence 01-2011
M. Tech. - Mechanical Processing of Textiles
Calcutta University
Kolkata01-1998
B. Tech. - Textile Technology
Calcutta University
Kolkata 01-1995
Skills
Quality inspection
Technical audits
Compliance management
Cost management for quality
Employee engagement
Compliance standards
Production management
Sustainability initiatives
Vendor partnership development
Efficient process implementation
Strong ethical standards
Mentorship development
Standard operating procedures creation
Sustainable channels
Testing and projects management
Strong process management skills
Strong ethical standards
Mentorship development
Standard operating procedures creation
Green channels
Testing and projects management
Teamwork and collaboration
Team management
Time management
Multitasking Abilities
Organization and time management
Supervision and leadership
Testing and projects management
Strong process management skills
Strong ethical standards
Mentorship development
Standard operating procedures creation
Green channels
Testing and projects management
KEY ACHIEVEMENTS
Awarded as individual award ‘CEO OUTSTANDING CLUB AWARD 2018’ for consistent performance in Vishal Mega Mart Pvt. Ltd, Awarded as ‘TREND SETTER AWARD 2014’ for consistent performance in Vmart, Awarded as a ‘MOST DYNAMIC LEADER’ in Bureau Veritas 2010, Recognized as ‘Best Performer’ in MTS India., Accomplished 100% inspection coverage for all merchandise in Vishal Megamart & Vmart, Reduction of customer complaint (quality) from 1.3 % to 0.3% (2017-2020), 70 Cr. Saved from less polybag and 15 cr. Saved from reduction of tag as part of sustainability in Vishal, 116 Cr. In Vmart (2024-25) for packaging (16 Cr.) and reverse logistics (100 Cr.)
PROFILE SUMMARY
- A decisive and results-driven professional with 27+ years of rich & extensive experience in international and domestic quality, domestic sourcing, sustainability with all consumer products Merchandise.
- Deep understanding of retail business, productions, quality, testing Management, vendors management and operational excellence
- Experienced with products textiles, Apparel, Plastic-ware, Tableware, Kitchenware, Furniture, Home-furnishing, Appliances and Luggage with 750 + vendors base.
- 20+ Years of International expertise in quality, evaluations, compliances and sustainability
- Expertise in Training, handholding and mentoring of 400+ inspectors and 150 + auditors in international and national level
- Organize and deliberate vendor seminars completed 25 + vendor seminar
- Creations of 100+ green channel vendors with self-inspection module
- Exhibited excellence in spearheading cost optimization of production and 8 projects completion on production and sustainability
- Broad-based expertise for fits standardization and creations of Technical design team
- Showcased excellence in effectively managed international and national/regional QA team focusing QA, production follow and sourcing
CAREER TIMELINE
- Previous Organization
- Apr’95- Dec’95 GRASIM Gwalior
- Jan’96- Apr’98 Eastern Spinning
- Sept’98- Dec’11 BUREAU VERITAS
- Jan’12- Nov’12 ICQ India
- Dec’12-Jun’14 MTS India
- July’14-Dec’22 VISHAL Megamart
- Current Organization
- Jan’23- till date VMART As HOD-QA
Running and trekking
Love to trek the unknow and difficult places. Participating marathons
Timeline
Head – Quality Assurance, Technical Design and Sustainability
V-Mart Retail
01.2023 - Current
Head – Quality Assurance & Customer Service
Vishal Mega Mart
07.2014 - 12.2022
Regional Director – South Asia
Modern Testing Services
12.2012 - 06.2014
General Manager
ICQ India
01.2011 - 11.2012
Regional Manager – South Asia
Bureau Veritas
09.1998 - 12.2011
Supervisor/Production
Eastern Spinning Mill
12.1995 - 04.1998
Quality Controller/production
Grasim industries
04.1995 - 12.1995
Ph.D. - Green Textile Supply Chain Management
IIT – New Delhi
MBA - Marketing Management
Sikkim Manipal University
M. Tech. - Mechanical Processing of Textiles
Calcutta University
B. Tech. - Textile Technology
Calcutta University