Sanjib Kumar Show
F&B Services
Delhi
Summary
Restaurant Manager with a decade of experience in F&B sales, service, and property management. Recognized for excellence in customer relations, sales, and problem-solving to improve satisfaction. Skilled in cost-effective operations, high occupancy maintenance, and conflict resolution. Proven ability to multitask across facility management, property tours, and administrative leadership.
Overview
10
10
years of professional experience
3
3
Language
3
3
years of post-secondary education
Work History
RESTURANT MANAGER
PIRATES OF GRILL
06.2024 - Current
- Monitored inventory levels and placed orders to ensure adequate stock of food and supplies
- Analyzed customer feedback and implemented changes that led to increase in customer loyalty
- Negotiated contracts with vendors to reduce the cost of supplies by
- Developed and implemented new menu items that increased revenues
- Developed an employee recognition program that improved morale and increased productivity
- Created and maintained a comprehensive training program that improved overall employee performance and retention
- Developed and implemented effective strategies to reduce labour costs while meeting customer demand
RESTURANT MANAGER
PIRATES OF GRILL
06.2024 - Current
- Maintain the social media platform and marketing platform for promoting the outlet
- Handel the online business platform (DINEOUT, ZOMATO, MAGICPIN, NEARBY, EAZYDINER)
- Handling the customer enquiries and complaints
- Preparing and presenting staffing/sales reports
- Making improvements to the running of the business and developing the restaurant
- Follow company policies and procedures regarding the handling of cash, property, products and equipment
- Audit inventory levels to ensure product availability, and order products as necessary
- Work closely with management to meet revenue objective
ASSISTANT MANAGER
PLLATOS AIR BAR
KUNJ, NEW DELHI
06.2021 - 10.2023
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Improvements to marketing initiatives, business plans and tenant outreach programs
- Maintain the social media platform and marketing platform for promoting the property (DINEOUT, ZOMATO, MAGICPIN, NEARBY, EAZYDINNER ETC.)
- Developed and executed plan to achieve and maintain 100% or better rate of occupancy
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services
- Developed, reviewed and submitted property operating and capital budgets.
F&B EXECUTIVE
UNCULTURED CAFE
09.2020 - 04.2021
- Supervised work of contracted employees to keep on task for timely completion
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates
- Worked with large groups for weddings, seminars, conferences and other events, providing best available rates and execute billing
- Coordinated with wait staff to regularly clean buffet areas and refill hot and cold items quickly
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
F&B SERVICE CAPTAIN
Hotel THE ROYAL PLAZA
NEW DELHI
06.2018 - 03.2020
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
- Noted special patron requests and followed up with kitchen to confirm delivery
- Explained menu items and suggested appropriate options for food allergy concerns
- Upsold high-profit items such as appetizers and cocktail drinks to enhance sales numbers
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer
- Kept register accurate through correct billing, payment processing and cash management practices.
SENIOR ASSOCIATE
RADDISION BLU MDB
08.2017 - 05.2018
- Maintains the cleanliness and neatness of the restaurant area.
- Process guest billings.
- Possesses a working knowledge of the reservations department
- Takes same day reservations and future reservations when necessary
- Knows cancellation procedures
- Register guests and assigns tables.
- Assists in preregistration and blocking of table for reservations
GUEST SERVICE ASSOCIATE (F&B)
COURTYADD BY MARRIOTT
10.2015 - 07.2017
- Maintains the cleanliness and neatness of the restaurant area.
- Assists in preregistration and blocking of table for reservations
- Register guests and assigns tables
- Taking Payments against the bill.
GUEST SERVICE ASSOCIATE (FRONT OFFICE)
GINGER HOTELS
02.2015 - 08.2015
- Register guests and assigns rooms
- Accommodates special requests whenever possible.
- Understand principles of auditing, balancing, and closing out accounts
- Performing cashier related functions like posting charges to guest accounts.
Education
Diploma in Hospitality - Hospitality, Travel and Customer Service
03.2013 - 01.2015
High School Diploma -
03.2011 - 03.2012
Non-Medical Stream, GPA: 70%
Timeline
RESTURANT MANAGER - PIRATES OF GRILL
06.2024 - Current
RESTURANT MANAGER - PIRATES OF GRILL
06.2024 - Current
ASSISTANT MANAGER - PLLATOS AIR BAR
06.2021 - 10.2023
F&B EXECUTIVE - UNCULTURED CAFE
09.2020 - 04.2021
F&B SERVICE CAPTAIN - Hotel THE ROYAL PLAZA
06.2018 - 03.2020
SENIOR ASSOCIATE - RADDISION BLU MDB
08.2017 - 05.2018
GUEST SERVICE ASSOCIATE (F&B) - COURTYADD BY MARRIOTT
10.2015 - 07.2017
GUEST SERVICE ASSOCIATE (FRONT OFFICE) - GINGER HOTELS
02.2015 - 08.2015
FRANKFINN INSTITUTE OF AIR HOSTESS TRAINING - Diploma in Hospitality, Hospitality, Travel and Customer Service
03.2013 - 01.2015
Durgapur Academy of Distance Education - High School Diploma,
03.2011 - 03.2012
Skills
- Customer Relations
- Property Marketing
- Administrative Leadership
- Tenant and Owner Liaising
- Staff Coordination
- Maintenance Oversight
- Sale and Rental Recordkeeping
- Vacancy Marketing
- Client Relations
- Property Service Contract Administration
- Accurate Property Valuation
- Market Tracking
- Budget Preparation
- Monthly Fee and Payment Collection
- Financial Reporting
- Complaints Investigation
Languages
English
Bilingual or Proficient (C2)
Bengali
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Accomplishments
- The Spirit to Serve Award initiated by Marriott International (COURTYADD BY MARRIOTT BILLASPUR) - Year 2016:I was one off the first employees to receive this award
- Received number employee of the month (for front of the house) in HOTEL THE ROYAL PLAZA New Delhi in the year of 2018
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
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