Sanjita Tiruwa

• In the role of Customer Service Representative at BYJU'S - Think & Learn Pvt. Ltd, the focus was on providing exceptional service and support to customers. Responsibilities included addressing inquiries, resolving issues, and ensuring customer satisfaction through effective communication and problem-solving techniques. This position required a strong commitment to understanding client needs and delivering tailored solutions. Collaboration with team members was crucial in maintaining service quality and enhancing the overall customer experience.

As part of the Customer Delight team at Bundl Technologies Private Limited, the role involved enhancing the customer experience by actively listening to client feedback and addressing their concerns effectively. This position required strong interpersonal skills and the ability to think critically about customer needs. Implementing strategies to improve service delivery was a key component, ensuring that customers felt valued and heard throughout their interaction.

In the position of Customer Service Associate Voice at BT e-Serv (India) Private Limited, responsibilities included handling customer calls and providing assistance in a timely manner. This role demanded excellent communication skills and the ability to manage multiple inquiries efficiently. Delivering accurate information and resolving issues were essential to maintaining high customer satisfaction levels. The role also involved continuous learning to adapt to the evolving needs of the customers.

• Met month-end reporting objectives and deadlines.
• Identified modifications to processes and procedures that would promote better efficiency.
• Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
• Increased customer satisfaction by promptly addressing concerns and providing effective solutions tailored to their needs.
• Trained junior associates in various process-related tasks, ensuring consistent quality across the team.

• Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
• Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
• Mentored junior analysts, fostering professional development while enhancing overall team performance.

• Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
• Provided timely feedback to the product development team, resulting in enhanced features and overall user experience improvements.
• Streamlined support processes for improved efficiency and faster response times to customer concerns.
• Maintained comprehensive knowledge of products and services, ensuring accurate information was provided to customers.