SANJITH SHETTY
Senior Technician
H NO 80, ACHUTHA NAGAR, UDUPI, Karnataka
Summary
Seeking a job to utilize my skills and abilities in the globally competitive IT industry that offers professional growth while being resourceful, innovative and flexible. Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 11 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds. Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics skills.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Senior Technician
Dell International services
09.2017 - Current
- Handling executive escalations
- Working as resolution manager as to handle executive escalation
- Initially joined in call taking performing Troubleshooting for Windows 10/7 Operating system
- Ensuring all executive escalation are handled on priority
- Worked also in parts sales for the system parts
- Achieved week on week target set by the company
- Received Spot Award for the Month in May 2018
- Ensuring to provide best customer experience with products and services offered by the organization
- Working in as technician role and helping for consumers LOB in troubleshooting computer related issue
- Provide timely issue resolution and maintain consistent experience each time with an objective of low effort resolution for the customers
- Contribution : Publishing the DSAT % for the team adhering to NPS scores.
Mphasis
09.2011 - 08.2017
Incident Manager
Mphasis Ltd
Mangalore
09.2011 - 01.2011
- Engage Support teams for resolving high priority outages within the stipulated time to reduce any customer impact
- Monitor open incidents and redirect to the support team for quick resolution
- Ensure the customer is provided timely updates
- Report and analyze trending outages and its impact to client
- Create appropriate mitigation plans
- Access SPOC:
- Requesting and managing access related requests and queries, expected to exercise overall responsibility concerning the access accounts applied for and granted to the resources.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation
- Developed remediation plans for potential incidents ahead of time and made appropriate changes during emergencies
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record
Education
BBA - Marketing
Sikkim Manipal University
Manipal, KA 06.2011 - 06.2014
GED -
MGM College
Udupi 06.2004 - 01.2006
High School Diploma -
Little Rock Indian School
Udupi 06.2003 - 06.2004
Some College (No Degree) - Pursuing Cloud Devops
Upgrad
Upgrad 08.2022 - Current
Skills
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Additional Information
- Hobbies : Photography
Timeline
Some College (No Degree) - Pursuing Cloud Devops
Upgrad
08.2022 - Current
Senior Technician
Dell International services
09.2017 - Current
Mphasis
09.2011 - 08.2017
Incident Manager
Mphasis Ltd
09.2011 - 01.2011
BBA - Marketing
Sikkim Manipal University
06.2011 - 06.2014
GED -
MGM College
06.2004 - 01.2006
High School Diploma -
Little Rock Indian School
06.2003 - 06.2004
Photography
During free time try to nature & Portrait landscapes
Photography
During free time try to nature & Portrait landscapes
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