A dynamic professional with 10+ years of experience in multiple industries including IT, Bank, NBFCs, and automobile
Competent in Underwriting, Loan Processing,Project Management, Credit Risk Analysis & Control, Product UAT, Software development, Business Analysis in Lending industry
Worked extensively in IT deployment and testing service for banks and NBFCs
Excellent communication, collaboration & team building skills with proficiency at grasping new technical concepts quickly and utilizing the same in a productive manner
Possess excellent interpersonal and organizational skills
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Area Credit Operations Manager
Cholamandalam Investment and Finance Company Ltd.
2022.04 - Current
On Project Activities as Subject Matter Expert for Loan Management System and Collection Management System
Enterprise Analysis. Facilitate Benchmarking technique in the process of defining Business need.
Brainstorming sessions and Business rule Analysis
Assess Capability Gap. Current and New Capability Analysis and identifying Assumptions and risks
Requirement Gathering and Providing solution around the Business requirements
Support the PM throughout the project (e.g. defining scope, estimating resource requirement, Stakeholders Analysis, timelines)
Contribute to regular project and business meetings; provide progress updates, report issues and risks
Keeping documentation up to date including system specifications, release notes and online help
Interviewed business owners, analysed and captured business requirements in the form of unambiguous and concise User Stories
Created use case models and business workflow diagrams
Conducted requirements workshops and peer reviews of the requirements
Manage Requirements throughout the entire product development process
Identified gaps and external dependencies in the requirements
Coordinating change management meetings to manage the changes to the baseline requirements
Maintained requirements traceability matrix
Stakeholder approvals and sign offs
Territory Credit Manager
Fullerton India Credit Company Ltd.
2020.12 - 2022.04
Worked as a trainer for multiple processes with different understanding and requirements for FInnone LMS for Business Loan, Mortgage Loan, TW Loan, and Collection
Worked closely with Clients to understand their Business requirements and have them translate into software requirement document.
Identify risks and roadblocks
Providing technical expertise in identifying , evaluating and developing systems and procedures that are cost effective and meet user requirements
Requirement Gathering for different processes and Applications thereto.
Created use case models and business workflow diagrams.
Conducted requirements workshops and peer reviews of the requirements.
Manage all Compliance trainings, Bank trainings, New hire training, Refresher sessions, Conducting process knowledge tests for all 6 processes
Trained few cross training team members in some of the processes
Assessed credit risk and analyzed financial statements.
Conducted financial review of customer lines of credit by assessing company financials and initiating credit application reviews.
Attended credit-related training and conferences to stay informed about industry trends and developments.
Developed credit models to assist in credit decision process.
Improved understanding of financial statements, which helped in assessing risk.
Area Manager
Ujjivan Small Finance Bank Ltd.
2016.05 - 2020.04
Project- LMS Applications and enhancements for Business Loan and Personal Loan
Requirement gathering on the additional new portfolios and the business processes thereto.
Assess Capability Gap analysis.
Conduct Business Stakeholder Analysis and know your people activity.
Conduct Elicitations and manage business planning, Monitoring and communication throughout the project.
Handling overall functioning of LMS processes and applications, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level by meeting the SLAs
Understanding and documenting business processes
Identify, build effective and productive key business stakeholders relationship
Managing Trained all new hires in the process
Implemented enormous Lean Six Sigma ideas and IT changes to enhance the application and business process rules
Conduct trainings sessions for existing and new co-workers to come up to the learning curve.
Cross trained and learned other process applications to assist in change requirements as a part of daily production in peak hours and resource crunch.
Software Engineer
Cyient Ltd.
2011.07 - 2014.06
Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance
Participated in architecture, design and implementation of back-end features using C#, ASP .Net
Requirement gathering, Business Analysis and Handling overall functioning of processes, identifying improvement areas and implementing adequate measures to maximise customer satisfaction level by meeting the 100% same day funding target and 50% booking target same day.
Manage the changes in client requirements facilitating desired output.
Clearing all un-resolved deals with appropriate changes as per SOPs.
Documentation and updating the process and SOPs
Education
MBA - Operations Management, Information Technology
T A Pai Management Institute
Mangalore, Karnataka
2016-04
Bachelor of Technology - Electrical Engineering
Gandhi Institute For Technological Advancement
Bhubaneswar, Odisha
2011-06
Higher Secondary Education - Science Education
Bhadrak Junior College
Bhadrak, Odisha
2005-03
Secondary Education -
MPC Highschool
BSE, Odisha
2003-03
Skills
Risk Management
Underwriting
Business process mapping
Data analysis
Strategic planning
Product development
Team Management
Quality assurance
Portfolio Asset Management System
Software
Power BI
Microsoft Excel
Microsoft Power Point
Tableau
Certification
Certified Business Analysis Professional (CBAP®) by Simplilearn
Executive Programme in Applied Financial Risk management - IIM Kashipur
NISM-Series-XV: Research Analyst Certification Examination
PHP Full Stack Developer at Cholamandalam Investment and Finance Company LtdPHP Full Stack Developer at Cholamandalam Investment and Finance Company Ltd
Branch Credit and Operations Manager at Cholamandalam Investment and Finance company limitedBranch Credit and Operations Manager at Cholamandalam Investment and Finance company limited