Sanjog Panchal
Pune
Summary
Quality management professional with extensive experience in shared service implementation and quality assurance at WNS Global Services. Proven track record of driving process improvements that enhance client satisfaction. Skilled in management reporting and business analysis, leveraging strong communication skills to boost team collaboration and operational performance.
Overview
24
24
years of professional experience
Work History
Group Manager Quality
WNS Global Services (P) Ltd.
Pune
03.2021 - Current
- Oversaw eight projects within Shipping & Logistics vertical, ensuring compliance with relevant standards.
- Drove continuous improvement initiatives to enhance process efficiency and effectiveness.
- Managed transition processes for new projects, facilitating smooth integration into operations.
- Mentored team members on quality standards, generating weekly dashboards and management reports.
- Utilized advanced ERP systems like SAP and Oracle to streamline operations.
- Executed KPI and SLA reporting to monitor performance metrics and service levels.
Project Manager – Operations
Osource
06.2020 - 03.2021
- Led transition of new business operations within Finance Accounts and Operations (FAO).
- Drove continuous improvements across all processes to enhance efficiency.
- Focused on integrated end-to-end outsourcing solutions to deliver value.
- Implemented strategies that resulted in cost reductions and productivity enhancements.
Manager – Operations (Nashik)
Datamatics
04.2019 - 04.2020
- Managed 115 FTEs across five processes in domestic and international finance sectors.
- Successfully transitioned four new businesses, earning client appreciation.
- Drove continuous improvement initiatives to enhance operational efficiency.
- Established KPIs at process level to measure performance effectively.
Manager – Process Excellence
Anand Rathi
06.2018 - 04.2019
- Designed 'As Is' and 'To Be' process models for NBFC project completion.
- Developed solutions at automation level for Treasury and Exchange Commodities project.
- Standardized templates for enhanced efficiency in Procurement project.
- Conducted FMEA to identify potential failure modes and effects.
- Identified and documented improvement opportunities to optimize processes.
- Created Business Excellence portal on Anand Rathi website to enhance user experience.
Manager - Quality (AMEA)
Intelenet Global Services
Mumbai
04.2014 - 01.2018
- Led a quality team of 40 members to enhance service delivery for Finance & Accounting clients.
- Transitioned processes for Accounts Payable, Accounts Receivable, General Ledger, and Vendor Help Desk.
- Designed and centralized all processes for AP, AR, and GL within a shared service center.
- Established best practices for setting up a shared service center focused on Accounts Payable.
- Implemented report-based audits at the Invoice Processing level to ensure accuracy.
- Developed macros to identify incorrect TDS deductions through report-based audits.
- Created a Suspected Duplicate Audit process using four parameters to verify invoice payments.
- Managed Quality Management System implementation and compliance for new and existing processes.
Manager - Process Excellence (Transactional Quality)
Integrated Service Solutions
Mumbai
04.2013 - 04.2014
- Executed process reengineering to enhance operational efficiency across multiple departments.
- Maintained process flows for accounts payable, accounts receivable, general ledger, and payroll.
- Automated payroll processes, reducing staffing requirements by three full-time equivalents.
- Implemented quality tools such as FMEA, CCRP, quality check procedures, and RCA.
- Approved procedure and work manual documentation at the process level.
- Ensured compliance with standards like Six Sigma through complete ownership of processes.
- Drove continuous improvement initiatives to optimize workflows and performance metrics.
- Established key performance indicators at the process level to measure efficiency.
Team Leader – Quality (International), Team Manager – Quality (International)
Serco Global Services
Mumbai
01.2010 - 01.2011
- Led a 15-member quality team to enhance service delivery for Finance and Accounting clients.
- Ensured adherence to quality service level agreements and reported on performance metrics.
- Managed projects focused on process improvements and replicated best practices across operations.
Quality Assurance Leader
WNS Global Services (P) Ltd.
Mumbai
01.2007 - 01.2010
Senior Team Member
JP Morgan Chase
Mumbai
01.2004 - 01.2007
Trainee (Clearing Department)
Citibank
Mumbai
05.2004 - 08.2004
Trainee (Post Disbursal Document Department)
HSBC
Mumbai
01.2004 - 04.2004
Accounts Assistant
X.M.PEREIRA & Company
Mumbai
01.2002 - 01.2003
Education
Post Graduate - Application of Statistics
Joshi & Bedekar College
Mumbai, India01.2017
B.Com -
Shri.Bhausaheb Vartak College of Arts, Sci. & Commerce
Mumbai, India03.2002
Diploma - Software Technology (DST)
CMC Ltd.
Mumbai01.2002
Skills
- Shared service implementation
- Process compliance
- SLA reporting
- Quality assurance
- Management reporting and client interface
- Continuous improvement
Projects
Reference Number error reduction project., Reduced 3 FTE’s by implementing macro in Payroll process by eliminating waste., Achieved 100% accuracy at processing and auditing level by building up a template to process and audit high dollar audits., Eliminated waste by reducing reporting hours from 55 hrs to 5hrs a month saving of 49 hrs a month., Created a template for performing TDS report -base audit across processes which has shown an efficiency is auditing by identifying actual deficiencies.
Custom
Lean Six Sigma professional (Black Belt Trained) with Commerce graduation BPO, Finance & Accounting, Compliance and Quality Management System. Driving process improvements and bringing value adds with experience and technical expertise.
Timeline
Group Manager Quality
WNS Global Services (P) Ltd.
03.2021 - Current
Project Manager – Operations
Osource
06.2020 - 03.2021
Manager – Operations (Nashik)
Datamatics
04.2019 - 04.2020
Manager – Process Excellence
Anand Rathi
06.2018 - 04.2019
Manager - Quality (AMEA)
Intelenet Global Services
04.2014 - 01.2018
Manager - Process Excellence (Transactional Quality)
Integrated Service Solutions
04.2013 - 04.2014
Team Leader – Quality (International), Team Manager – Quality (International)
Serco Global Services
01.2010 - 01.2011
Quality Assurance Leader
WNS Global Services (P) Ltd.
01.2007 - 01.2010
Trainee (Clearing Department)
Citibank
05.2004 - 08.2004
Senior Team Member
JP Morgan Chase
01.2004 - 01.2007
Trainee (Post Disbursal Document Department)
HSBC
01.2004 - 04.2004
Accounts Assistant
X.M.PEREIRA & Company
01.2002 - 01.2003
Post Graduate - Application of Statistics
Joshi & Bedekar College
B.Com -
Shri.Bhausaheb Vartak College of Arts, Sci. & Commerce
Diploma - Software Technology (DST)
CMC Ltd.
Similar Profiles
Vishakha ZagadeVishakha Zagade
Senior Operations Associate at WNS Global ServicesSenior Operations Associate at WNS Global Services
Rogelio MahusayRogelio Mahusay
Claims Specialist at WNS Global ServicesClaims Specialist at WNS Global Services
Tushar SinghTushar Singh
Associate Risk Ops at WNS Global ServicesAssociate Risk Ops at WNS Global Services
AKSHAY KHAIRNARAKSHAY KHAIRNAR
Software Engineer at Josh Software Pvt.Ltd.Software Engineer at Josh Software Pvt.Ltd.
Ankush WanjariAnkush Wanjari
Data Engineer at UbnatechData Engineer at Ubnatech