Sanjoy Bose

• Drove operational improvements which resulted in savings and improved profit margins.
• Served customers in a friendly, efficient manner following outlined steps of service.
• Used coordination and planning skills to achieve results according to schedule.
• Created plans and communicated deadlines to ensure projects were completed on time.
• Increased customer satisfaction by resolving issues.
• Developed and maintained courteous and effective working relationships.

• Handled day-to-day running of projects, ensuring high levels of productivity and progression.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Proved successful working within tight deadlines and fast-paced atmosphere.

Business development and operations primarily for frequent individual travelers, corporates and groups. This would include planning itineraries, ticketing, booking hotels, visas and documentation.

Represent The Trekking Co Pty Ltd Canberra in India, Nepal & Bhutan for all inbound travel

Marketed and organized groups from Thailand, Myanmar & Singapore to travel the Buddhist circuit in India & Nepal. > Organized & escorted group tours in India & overseas. >

Conduct Outdoor training programs for IIM Joka