Reading Books and listening autobiography of successful people
Sanjoy Debnath
Asst. Sales Manager
Bangalore
Summary
Resourceful and customer-focused professional with over nine years of experience in driving sales, customer loyalty, and satisfaction. Proven ability to understand customer needs, manage operations, and motivate teams to exceed sales targets. Known for a commitment to delivering world-class service through individualized customer interactions, resulting in strengthened client relationships and a consistently positive atmosphere.
Overview
8
8
years of professional experience
4
4
Language
Work History
Assistant Sales Manager
DeFINER Properties Pvt. Ltd
08.2024 - Current
- Client Relationship Management
- Build and maintain strong relationships with clients, providing a high level of customer service to foster loyalty.
- Administrative & Operational Support
- Oversee sales documentation, contracts, and compliance with legal standards in transactions.
- Maintain accurate sales records and reports for management review.
- Coordinate with other departments, such as marketing, finance, and operations, to ensure smooth project execution and customer satisfaction.
Assistant Boutique Manager
Taj Hotels- Khazana-Lifestyle-TTT
05.2019 - 08.2024
- Customer Service Excellence: Delivered personalized, high-touch service to elevate the customer experience, fostering a positive atmosphere that resulted in increased customer loyalty and repeat business.
- Sales Strategy & Execution: Implemented effective upselling techniques and sales strategies that consistently achieved and exceeded monthly targets. Utilized customer insights and feedback to refine approaches, leading to boost in customer retention and satisfaction.
- Operational Oversight: Streamlined store operations by managing daily tasks such as stock control, administrative reporting, and vendor coordination. Improved inventory accuracy through regular audits and meticulous stock management.
- Team Leadership & Development: Recruited, trained, and led a team of staff members, nurturing a collaborative environment that contributed to a 30% increase in sales. Conducted regular training sessions to enhance product knowledge and customer service skills.
- Performance Monitoring & Reporting: Used analytical skills to assess sales performance and identify areas for improvement, resulting in a more efficient sales process and overall growth. Compiled and presented weekly sales and stock reports to senior management.
- Event & Seasonal Preparation: Proactively volunteered for additional shifts during peak seasons, ensuring full coverage and optimal customer service levels during high-traffic periods. Assisted in visual merchandising efforts to align with brand standards, contributing to a cohesive and appealing store presentation.
Sr. Sales Executive
Perpule
08.2017 - 04.2019
- Product Introduction & Customer Assistance: Supported the launch and promotion of Perpule, India’s first self-checkout app, assisting customers in retail environments like Spar Hyper Market, Hypercity, and Big Bazaar. Guided clients through the self-checkout process using mobile devices to reduce queue times and enhance convenience.
- Issue Resolution: Managed customer queries and complaints, ensuring prompt and effective resolution, contributing to a positive client experience with a 5-star customer service approach.
- Technical Troubleshooting: Maintained and troubleshot various devices, including Self Checkout Kiosks, Ultra POS, and EDC machines, ensuring seamless functionality across all equipment.
- Team Leadership: Led a team of 6-7 members, overseeing daily sales targets, providing mentorship, and enhancing team efficiency and cohesion.
Customer Service Executive
Hypercity Retail Pvt. Ltd.
06.2016 - 07.2017
- Customer Engagement: Delivered excellent customer service, achieving a high rate of client satisfaction and customer retention.
- Cash Management: Supervised cashiers and managed cash counters to ensure accurate transactions and smooth operations.
- Returns Processing: Handled product returns and exchanges, assisting customers in finding suitable alternative merchandise and resolving issues professionally
- Professionalism: Consistently upheld punctuality and professionalism, contributing to a positive and efficient work environment.
Education
BBA - Management
Dr. D. Y. Patil Vidyapeeth
BangaloreSkills
Customer-Centric Sales Strategies
Interests
Timeline
Assistant Sales Manager
DeFINER Properties Pvt. Ltd
08.2024 - Current
Assistant Boutique Manager
Taj Hotels- Khazana-Lifestyle-TTT
05.2019 - 08.2024
Sr. Sales Executive
Perpule
08.2017 - 04.2019
Customer Service Executive
Hypercity Retail Pvt. Ltd.
06.2016 - 07.2017
BBA - Management
Dr. D. Y. Patil Vidyapeeth
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