Sanjoy Ghosh
Head Delivery and Admin
Bangalore,KA
Summary
Strategic transformation expert with a track record of enhancing business performance through scalable operational systems. Key accomplishments include a 30% boost in on-time delivery and a 10% decrease in costs, achieved via process redesign and governance frameworks. Committed to fostering cross-functional collaboration and empowering teams for effective execution. Adept at navigating organizational change to drive long-term growth and value.
Overview
22
22
years of professional experience
15
15
Certifications
Work History
Consultant - Program Delivery & Head Admin
Integra Office Solution
Bangalore
10.2024 - Current
- Transformed delivery operations from individual reliance to a structured, process-oriented framework, increasing efficiency and reducing disruptions by 40%.
- Established department-level SPOCs, enhancing ownership and achieving 30% faster coordination cycles for improved delivery turnaround.
- Standardized delivery reviews and reporting, resulting in 35% better forecasting accuracy and enhanced project performance visibility.
- Led weekly delivery huddles, facilitating quicker issue escalation and decreasing resolution time by 25%.
- Implemented monthly improvement cycles, driving feedback-driven changes that lowered delivery-related costs by 10%.
- Drove change adoption across teams, attaining 95% compliance with processes and consistent adherence to standards.
- Executed skills-gap assessments with targeted upskilling plans, enhancing workforce readiness and productivity by 20%.
- Reinforced governance in delivery operations, leading to a 30% increase in on-time project delivery and 89% timely material arrivals.
Sr. Project Manager – Strategy and Development
Allianz Technology
Pune
05.2016 - 09.2024
- Executed strategic delivery plans, achieving over 30% improvement in on-time performance.
- Developed operational policies that enhanced productivity, resulting in 20–25% increase in delivery throughput.
- Negotiated supplier contracts, reducing delivery and operational costs by 10–12%.
- Led organization-wide initiatives to align teams during major delivery transitions.
- Collaborated with executives to prioritize high-impact delivery initiatives, enhancing execution speed and reducing escalations by 30%.
- Implemented workflow improvements, significantly cutting rework and inefficiencies.
- Cultivated strong relationships with delivery stakeholders, boosting repeat business and satisfaction by 25%.
- Analyzed market dynamics to refine delivery strategy, identifying growth opportunities across customer segments.
Project Manager - Data Center Consolation Program
Allianz Technology
Munich
09.2013 - 05.2016
- Organized milestone-alignment meetings across delivery teams, boosting on-time delivery performance by 20 to 25 percent.
- Prepared concise project updates for executive review, facilitating timely decisions that reduced delivery cycle times by 15 percent.
- Collaborated cross-functionally to address delivery challenges, minimizing escalations and service disruptions by 30 percent.
- Ensured compliance with delivery standards, achieving 100 percent audit and regulatory adherence.
- Coordinated resources across functions, enhancing delivery capacity planning and ensuring nearly 100 percent resource readiness.
- Strengthened communication protocols among delivery teams, improving coordination and reducing cross-team delays by 25 percent.
- Supported leadership with strategic insights for ongoing programs, increasing delivery predictability and throughput by 15 to 20 percent.
- Engaged stakeholders for feedback on delivery, implementing enhancements that raised customer satisfaction by 20 percent.
Lead Project Manager,
HP Global Soft Limited
Bangalore
07.2010 - 09.2013
- Developed and implemented project plans and systems to optimize management efficiency.
- Managed daily operations focused on budgeting, scheduling, and resource allocation.
- Provided leadership to project teams, ensuring successful completion of all projects.
- Monitored project progress and communicated status reports to stakeholders regularly.
- Identified risks and formulated strategies for effective mitigation.
- Coordinated with stakeholders to ensure timely delivery of project outcomes.
- Resolved team conflicts through guidance and direction to maintain productivity.
- Ensured compliance with organizational standards and regulations regarding quality control.
Senior Engineer –WAN Support Group,
HCL Enterprise Limited
Kolkata
10.1998 - 11.2011
- Delivered technical support for installation, configuration, and troubleshooting of telecommunications systems.
- Formulated comprehensive test plans for telecom products and services to validate functionality.
- Optimized existing telecom infrastructure by implementing targeted efficiency strategies.
- Executed maintenance on routers, switches, and servers to ensure operational integrity.
- Tracked performance of telecom components to detect issues early.
- Kept precise records of network architecture changes for audit purposes.
Project Delivery Manager
Tulip Telecom
Kolkata
12.2007 - 07.2010
- Coordinated resources across multiple departments while managing project teams of up to 56 individuals.
- Ensured successful delivery of projects by developing thorough plans that adhered to budget and timelines.
- Facilitated regular meetings with stakeholders to track project status and resolve issues.
- Proactively identified risks and communicated resolution strategies to stakeholders.
- Documented all project aspects, including deliverables, milestones, and progress updates comprehensively.
- Evaluated individual team member performance throughout projects, offering feedback for improvement.
- Established communication pathways between departments to enhance collaboration during delivery.
- Reviewed contracts with external suppliers to ensure compliance before senior management approval.
Regional Manager – Customer Support
Hughes Communication India Limited
Kolkatta
02.2005 - 12.2007
- Established and maintained relationships with key regional customers to drive satisfaction.
- Monitored performance metrics, identified improvement areas, and developed strategies to enhance productivity.
- Evaluated customer feedback to refine company processes and improve service delivery.
- Coordinated with regional managers to standardize operational processes across locations.
- Ensured compliance with laws and regulations governing operational activities.
- Conducted performance reviews for staff based on established criteria to promote accountability.
- Facilitated regular meetings with staff to discuss progress, challenges, and objectives.
- Assisted department heads in developing plans for upcoming regional projects.
Area Manager
, Airtel Enterprises
Guwahati
11.2002 - 02.2005
- Conducted periodic inventory reviews to optimize product mix across stores.
- Scheduled regular meetings with store teams to align on objectives, performance metrics, and feedback.
- Developed and implemented effective customer service policies and procedures.
- Managed daily operations of customer service department, including staffing, scheduling, and budgeting.
- Provided coaching and feedback to team members addressing customer service challenges.
- Monitored customer satisfaction through surveys and various feedback mechanisms.
- Created comprehensive reports for management detailing customer service performance metrics.
- Resolved escalated customer complaints promptly to enhance satisfaction.
Education
Bachelor's In Applied Science - Applied Science
Ch. Charan Singh University
Meerut, India08-1999
Bachelor of Science - Applied Science
Meerut College
Meerut1998
Diploma - Electrical, Electronics And Communications Engineering
Don Bosco Technical Institute
Kolkata1995
Certification Course - Communications Systems Technology
City & Guilds
London, UK1995
Vocational Training - Radio And Television
Nation Certificate For Vocational Training,
Kolkata04.1994
High School Diploma -
West Bengal Counsil For Higher Secondary Education
Bandel, West Bengal1992
GED -
ICSE
Bandel, West Bengal05.1988
Skills
- Project management and change management
- Stakeholder engagement and relationship management
- Process optimization and performance monitoring
- Strategic planning and growth management
- Contract negotiation and cost analysis
- Resource allocation and work prioritization
- Issue resolution and effective communication
- Cloud computing and technical review
- Client requirements assessment and requirements gathering
- Leadership development and employee training
- Team building and public speaking
Certification
Certified Agile Scrum Master
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Consultant - Program Delivery & Head Admin
Integra Office Solution
10.2024 - Current
Sr. Project Manager – Strategy and Development
Allianz Technology
05.2016 - 09.2024
Project Manager - Data Center Consolation Program
Allianz Technology
09.2013 - 05.2016
Lead Project Manager,
HP Global Soft Limited
07.2010 - 09.2013
Project Delivery Manager
Tulip Telecom
12.2007 - 07.2010
Regional Manager – Customer Support
Hughes Communication India Limited
02.2005 - 12.2007
Area Manager
, Airtel Enterprises
11.2002 - 02.2005
Senior Engineer –WAN Support Group,
HCL Enterprise Limited
10.1998 - 11.2011
Bachelor of Science - Applied Science
Meerut College
Diploma - Electrical, Electronics And Communications Engineering
Don Bosco Technical Institute
Certification Course - Communications Systems Technology
City & Guilds
Vocational Training - Radio And Television
Nation Certificate For Vocational Training,
High School Diploma -
West Bengal Counsil For Higher Secondary Education
GED -
ICSE
Bachelor's In Applied Science - Applied Science
Ch. Charan Singh University