Sanjoy Gohain
Tezpur, Assam
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. An analytical person, with excellent problem-solving skill and have 8 years experience in the field in logistics and operations & Auto Service sector.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Operations Manager
Delhivery
Tezpur
02.2019 - Current
- Handled Capacity building last mile operations, Created and managed network of over 2100 Last Mile Agents and Regulars FEs in Northeast, India.
- Analysed and improved performance metrics for LMA & Regular FE network of Northeast region.
- Centralized performance metrics and created automated reporting system for Northeast, India Capacity building last mile network
- Ran various pilots for process and performance improvement for ADM model such as on-Demand reverse pickups, Locality based cost.
- Reviewing all agent CPS and assigning values each agent by taking into consideration several
- factors such as local rates, route type, distance, closures, type of shipment (Prepaid, COD, Client), etc.
Service Advisor
Vipul Motors Pvt Ltd
Faridabad
12.2017 - 01.2019
- Scheduled vehicle service appointments.
- Welcomed customers and made general assessments of vehicle issues.
- Worked to ensure customer satisfaction and handled customer issues.
- Serves as basic point of contact for customers with complaints, queries, request,feedbacks etc.
- Verifying warranty and service contract coverage, developing estimates writing, prepared customer invoices.
Education
Bachelor of Technology -
Maharshi Dayanand University
Skills
- Supply Chain Management
- Work flow planning
- Building Relationship
- Vendor management
- Excel
Certification
Solid Works
Timeline
Operations Manager
Delhivery
02.2019 - Current
Service Advisor
Vipul Motors Pvt Ltd
12.2017 - 01.2019
Bachelor of Technology -
Maharshi Dayanand University
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