SANJOY PATRA
Sr. Operation Manager
Kolkata,WB
Summary
Enthusiastic [Job Title] eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of [Task] and [Task] and training in [Skill]. Motivated to learn, grow and excel in [Industry].
Overview
4
4
Languages
6
6
Certifications
7
7
years of post-secondary education
17
17
years of professional experience
Work History
Sr. Operation Manager - East Region
NTT INDIA PRIVATE LIMITED
KOLKATA , WEST BENGAL
05.2011 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Compiled data highlighting key metrics to report information, determine trends and identify methods for improving store results.
- Recruited and developed [Number] employees for [Type] department.
- Maximized performance by monitoring daily activities and mentoring team of [Number] associates.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Trained new employees in specific job requirements.
Assistant Service Delivery Manager
Datacraft India Limited
Patna , Bihar
10.2007 - 04.2011
- Identified issues, analyzed information and provided solutions to problems.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Organized project implementation resources and leveraged expertise to assist organizational rollout.
- Coordinated and managed internal projects and assignments to deliver seamless rollout.
- Developed [Number] effective improvement plans in [Year].
Assistant Manager ( Channel Consultant )
HCL INFOSYTEMS LIMITED
GUWAHATI, ASSAM
03.2004 - 10.2007
- Provided primary customer support to internal and external customers in fast-paced environment.
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Attended to customer complaints and processed product return or replacement requests.
- Tracked stock availability to order supplies for timely stock replenishment.
- Increased customer satisfaction by resolving [product or service] issues.
- Resolved problems, improved operations and provided exceptional service.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
Education
MBA - Marketing
Sikkim Manipal Institute
04.2008 - 03.2010
Diploma in Electrical Engineering - Electrical Engineering
West Bengal Technical Board of Education
Kolkata 07.1994 - 07.1997
Bachelor of Science - Mathematics, Physics
Calcullata University
Kolkata 08.1993 - 07.1995
Skills
Operation monitoring
Certification
Cisco Certified Network Associate (CCNA)
Accomplishments
- NAC (Network Access Control) Project in SBI – 2019
- Manage Switch Installation Project in SBI – 2018
- 2 Mbps Bandwidth Upgradation Project of 4000+ branches of SBI - 2016
- MPLS Migration Project in NIC - 2016
- MPLS Migration Project in SBI - 2014
- Bihar SWAN Project - Commissioning of 500 links across Bihar.
- Successfully completed Project as a RPM on Core Banking Project of SBI Rural Bank in Eastern India.
- BSNL VSAT as backup solution implementation project on SBI, CBI, PNB Branches in entire East Region
Appreciation
From Client - State Bank of India
- 2021 - Excellent Preventive planning & support on Yaas Cyclone - Bengal Circle
- - Excellent Prevention planning & support on Yaas Cyclone - Odisha Circle
- - Zero Isolation on Bank Annual Closing - 2021 - 4 Circles
- 2020 - Excellent Prevention planning & support on Amphan Cyclone - Bengal Circle
From Client - HDFC Bank
- 2019 - Outstanding support on FANI Cyclone - Odisha by IT Head
- 2018 - Reduce incident across region - HDFC Bank by VP - IT
From Client - Organization
2020 - Recognized for excellent Client support - HR Head
2019 - Recognized by COO for Outstanding support on FANI Cyclone all Banking Clients
2018 - Recognized by CEO for Excellent support to HDFC Bank
Timeline
PMP
06-2021
ITIL FOUNDATION V4
12-2019
ITIL V3 SERVICE OPERATION
08-2016
ITSM 20K
06-2011
Sr. Operation Manager - East Region
NTT INDIA PRIVATE LIMITED
05.2011 - Current
ITIL FOUNDATION V3
08-2008
MBA - Marketing
Sikkim Manipal Institute
04.2008 - 03.2010
Assistant Service Delivery Manager
Datacraft India Limited
10.2007 - 04.2011
Assistant Manager ( Channel Consultant )
HCL INFOSYTEMS LIMITED
03.2004 - 10.2007
Cisco Certified Network Associate (CCNA)
04-2003
Diploma in Electrical Engineering - Electrical Engineering
West Bengal Technical Board of Education
07.1994 - 07.1997
Bachelor of Science - Mathematics, Physics
Calcullata University
08.1993 - 07.1995
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