Sanjoy Sahu

Flexible Associate Network Engineer at British Telecom, with expertise in network troubleshooting and incident management. Enhanced routing protocols and optimized router configurations, resulting in improved network performance. Proficient in Salesforce CRM, Ansible, and SAP HANA, with a strong foundation in Windows Server (PXE server). Utilizes CCNA knowledge and agile methodologies to achieve reliable network solutions.

• Versatile and detail-oriented network support engineer with strong knowledge of CCNA and CCNP concepts
• Experienced in incident management, including identification, escalation, and resolution of network issues
• Proficient in using in-house ITSM tools and Salesforce CRM for tracking, managing, and documenting incidents and service requests
• Experienced in setting up and managing Windows Server as a PXE server for network-based deployments
• Skilled in network troubleshooting, root cause analysis, and maintaining service continuity in critical environments
• Experienced in using SAP HANA for invoicing and billing purposes, ensuring accurate and timely processing of transactions
• Strong communication and problem-solving skills, with a proven ability to perform under pressure and within tight SLAs

• Recognized as a top performer of the quarter for outstanding contributions to network troubleshooting, incident resolution, and consistent delivery of high-quality service excellence