Sanjoy Singh Sarangthem
Sr. Quality Analyst/Sr. SME(Operations)
New Delhi,India
Summary
Dedicated in professional work with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Dedication is to grow with the organization and contribute fullest on part in the achievement of organizational goals.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certificates
1
1
Language
Work History
Quality Analyst/SME
Concentrix
Gurugram, India
02.2010 - 11.2022
- Provided regular updates to team leadership on quality metrics by communicating consistency problems and production deficiencies.
- Developed monthly, end-of-quarter and other statistical reports for leadership team and quality improvement programs.
- Compiled and distributed weekly feedback to team leaders and managers to improve service time and quality while increasing productivity.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Participated in departmental meetings to establish short- and long-term strategy.
- Administered [500] internal quality audits and assessed results to inform corrective action measures.
- Created and revised procedures, checklists and job aids to reduce errors.
- Performed standard first article inspections and random sampling inspections to verify adherence to customer standards.
- Analyzed quality and performance data to support operational decision-making.
- Liaised with vendors and end-users to uncover system optimization opportunities.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
- Defined and implemented quality initiatives to reduce risk.
- Weekly calibration with clients to resolve project related issues.
- Final Quality report & Stack Data shared at the end of the month.
- Complete all types of targets within SLA.
- Taking live chats.
Education
Bachelor of Arts - Political Science
Dayal Singh College(University of Delhi)
New Delhi 06.2000 - 06.2003
PG Diploma in Hospital Administration - Hospitality Administration And Management
Apollo Hospital Delhi
New Delhi 03.2010 - 06.2011
Skills
Quality assurance controls
undefinedAdditional Information
1. Evolve Quality Training Certified
2. Advanced Excel, PPT, Power BI & Tableau Certified
3. Fish
4. H2O
5. Executive Decision
6. E-mail Etiquette
7. Interpersonal Skills
8. Super talented award for best employee in Concentrix 4 times. Hall of Fame on the floor twice. Certificate of Appreciation for unrelenting support and contribution to the growth & success of Concentrix.
Certification
1. Evolve Quality Training Certified
Timeline
PG Diploma in Hospital Administration - Hospitality Administration And Management
Apollo Hospital Delhi
03.2010 - 06.2011
Quality Analyst/SME
Concentrix
02.2010 - 11.2022
Bachelor of Arts - Political Science
Dayal Singh College(University of Delhi)
06.2000 - 06.2003
Reading newspaper and Watching sports channel.
Times of India
Football and Cricket
Reading newspaper and Watching sports channel.
Times of India
Football and Cricket
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