SANJU
Technical Support
Summary
Motivated and results-driven Senior Repair Specialist with over 5 years of experience in technical support and complex equipment repair. solving intricate technical challenges, and leading teams to achieve operational excellence. My goal is to apply my extensive repair expertise to ensure optimal system performance while mentoring junior technicians and fostering a culture of continuous improvement.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Repair Specialist
CONSOLIDATED PVT LTD
04.2024 - Current
- Conducted thorough quality checks before returning repaired devices to customers, ensuring full functionality restoration.
- Managed warranty claims efficiently, liaising with manufacturers to approve replacements or refunds as necessary.
- Established a strong rapport with customers, ensuring clear communication and understanding of their repair needs.
Senior Repair Specialist
RANSTAND INDIAN PRIVATE LIMITED
12.2020 - 04.2024
- Maintained accurate records for all completed repairs, enabling quick reference in case of future issues.
- Improved team performance with regular training sessions on new tools and techniques.
- Mentored junior technicians, sharing best practices and guiding them through challenging repair tasks.
- Continuously expanded technical knowledge by attending industry conferences, webinars, and workshops to stay up-to-date on latest trends and advancements in the repair field.
Technician Support Engineer and Mobile Engineer
QDIGI SERVICES LIMITED
01.2019 - 12.2020
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
Amazon Backend Mobile Engineer
COACHIEVE SOLUTIONS PVT LTD
04.2018 - 01.2019
- DOA device Diagnosis
- Collaborated with cross-functional teams to design, develop, and launch innovative mobile products within set deadlines.
Education
BCA - Pursuing
Bengaluru University
Bengaluru, India 05.2001 -
Senior Secondary School Examination (12th) - Board of Open Schooling & Skill Education
Value Vidya Institute
Bengaluru, India 05.2001 - 01.2018
High School Diploma -
Adarsha High School
Bengaluru, India 05.2001 - 01.2016
Skills
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
MS office
Multitasking
Excellent communication
Certified
- JETKING, Hard ware and networking
- CCNA, Cisco Certified Network Associate
- CCNP, Cisco Certified Network Professional
Disclaimer
I hereby declare that all the information provided by me is true and correct to the best of my knowledge and belief.
Timeline
Repair Specialist
CONSOLIDATED PVT LTD
04.2024 - Current
Senior Repair Specialist
RANSTAND INDIAN PRIVATE LIMITED
12.2020 - 04.2024
Technician Support Engineer and Mobile Engineer
QDIGI SERVICES LIMITED
01.2019 - 12.2020
Amazon Backend Mobile Engineer
COACHIEVE SOLUTIONS PVT LTD
04.2018 - 01.2019
BCA - Pursuing
Bengaluru University
05.2001 -
Senior Secondary School Examination (12th) - Board of Open Schooling & Skill Education
Value Vidya Institute
05.2001 - 01.2018
High School Diploma -
Adarsha High School
05.2001 - 01.2016