Summary
Overview
Work History
Education
Skills
Certified
Disclaimer
Timeline
Generic
SANJU

SANJU

Technical Support

Summary

Motivated and results-driven Senior Repair Specialist with over 5 years of experience in technical support and complex equipment repair. solving intricate technical challenges, and leading teams to achieve operational excellence. My goal is to apply my extensive repair expertise to ensure optimal system performance while mentoring junior technicians and fostering a culture of continuous improvement.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Repair Specialist

CONSOLIDATED PVT LTD
04.2024 - Current
  • Conducted thorough quality checks before returning repaired devices to customers, ensuring full functionality restoration.
  • Managed warranty claims efficiently, liaising with manufacturers to approve replacements or refunds as necessary.
  • Established a strong rapport with customers, ensuring clear communication and understanding of their repair needs.

Senior Repair Specialist

RANSTAND INDIAN PRIVATE LIMITED
12.2020 - 04.2024
  • Maintained accurate records for all completed repairs, enabling quick reference in case of future issues.
  • Improved team performance with regular training sessions on new tools and techniques.
  • Mentored junior technicians, sharing best practices and guiding them through challenging repair tasks.
  • Continuously expanded technical knowledge by attending industry conferences, webinars, and workshops to stay up-to-date on latest trends and advancements in the repair field.

Technician Support Engineer and Mobile Engineer

QDIGI SERVICES LIMITED
01.2019 - 12.2020
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.

Amazon Backend Mobile Engineer

COACHIEVE SOLUTIONS PVT LTD
04.2018 - 01.2019
  • DOA device Diagnosis
  • Collaborated with cross-functional teams to design, develop, and launch innovative mobile products within set deadlines.

Education

BCA - Pursuing

Bengaluru University
Bengaluru, India
05.2001 -

Senior Secondary School Examination (12th) - Board of Open Schooling & Skill Education

Value Vidya Institute
Bengaluru, India
05.2001 - 2018.01

High School Diploma -

Adarsha High School
Bengaluru, India
05.2001 - 2016.01

Skills

Computer skills

Certified

  • JETKING, Hard ware and networking
  • CCNA, Cisco Certified Network Associate
  • CCNP, Cisco Certified Network Professional

Disclaimer

I hereby declare that all the information provided by me is true and correct to the best of my knowledge and belief.

Timeline

Repair Specialist

CONSOLIDATED PVT LTD
04.2024 - Current

Senior Repair Specialist

RANSTAND INDIAN PRIVATE LIMITED
12.2020 - 04.2024

Technician Support Engineer and Mobile Engineer

QDIGI SERVICES LIMITED
01.2019 - 12.2020

Amazon Backend Mobile Engineer

COACHIEVE SOLUTIONS PVT LTD
04.2018 - 01.2019

BCA - Pursuing

Bengaluru University
05.2001 -

Senior Secondary School Examination (12th) - Board of Open Schooling & Skill Education

Value Vidya Institute
05.2001 - 2018.01

High School Diploma -

Adarsha High School
05.2001 - 2016.01

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SANJU Technical Support