SANJU
New Delhi
Summary
Accomplished Sales Team Leader with 5.5 years of overall experience, including 3.5 years in leadership roles overseeing high-performing teams in B2B, B2C, and D2C sales environments. Proven ability to drive sales growth, achieving a 20% YoY increase in team performance, and enhancing team productivity by 25% through targeted training programs and strategic leadership. Skilled in market analysis, CRM optimization, and customer retention strategies, consistently aligning team objectives with organizational goals to ensure 100% on-time project delivery. Known for fostering a collaborative and motivated work culture, streamlining processes, and delivering data-driven solutions that exceed performance benchmarks.
Overview
6
6
years of professional experience
Work History
TEAM LEADER
Agrim Wholesale Private Limited
10.2021 - Current
- Aligned team goals with company objectives, consistently achieving 100% on project deadlines
- Conducted 15+ training sessions, improving team productivity by 25%
- Reduced hiring cycle time by 30% through optimized recruitment processes, hiring, onboarding, and training 20+ employees
- Motivated teams with loyalty incentives, achieving a 20% YoY increase in sales performance
- Boosted individual productivity by 15% by designing customized development plans and leveraging CRM tools for targeted skill-building
- Spearheaded customer retention initiatives, boosting satisfaction and loyalty rates
SENIOR SALES OFFICER
Home Credit India Finance Private Limited
12.2020 - 09.2021
- Implemented reporting tools that improved team efficiency by 20%
- Minimized system downtime by 25% by ensuring up-to-date and optimized software
- Increased team productivity by 30% through effective mentoring of 15+ employees
- Boosted sales volume by 15% through targeted promotional communication, enhancing customer satisfaction ratings
- Monitored sales pipelines and coordinated with cross-functional teams to resolve bottlenecks, ensuring timely achievement of monthly and quarterly targets
SALES OFFICER
Paisabazaar Marketing and Consulting Private Limited
05.2019 - 11.2020
- Enhanced conversion rates by 25% within six months through coaching on diverse financial products
- Delivered ₹5 lakh/month in business loans through consistent inbound/outbound sales
- Contributed to a 20% sales revenue increase by generating 100+ monthly leads
- Developed a customer retention framework with tailored loyalty offers, boosting satisfaction and retention
Education
MASTER OF BUSINESS ADMINISTRATION (MBA) - SALES AND MARKETING
ISBM University
01.2021
BACHELOR OF ARTS (BA) -
University of Delhi (DU SOL)
01.2019
Skills
- Leadership&Mentorship:- Team Building, Performance Management, Staff Training
- Sales Management: - Outbound/Inbound Sales, Sales Strategy Development, KPI Tracking
- Customer Success: - CRM Optimization, Customer Retention Strategies, Relationship Building
- Strategic Operations:- Market Analysis, Process Optimization, Sales Forecasting
- Problem-Solving:-Conflict Resolution, Decision-Making under Pressure, Data-Driven Problem Solving
- Digital Tools: - Advanced MS Excel, Google Workspace, CRM Software (eg, Salesforce, Zoho CRM)
- Communication Skills: - Stakeholder Communication, Cross-functional Team Coordination
- Other Skills: - Time Management, Negotiation, Multitasking, Adaptability
PROJECTS
Customer Reactivation Program: -
- Objective: - Focused on revitalizing customer relationships by addressing and resolving issues faced with previous orders.
- Scope: - Implemented a strategic reactivation program to effectively manage and improve customer handling, ensuring a better experience for those who encountered problems.
- Impact: - Aimed at restoring customer loyalty, increasing retention rates, and converting dissatisfied customers into satisfied and engaged ones.
Accomplishments
- Launched new locations in Ratlam, Indore, Ujjain, Mandasur, Samastipur, Vaishali, and Muzaffarpur, driving ₹3 crore GMV/month., Best Team Leader
- Grew reactivation team from 2 to 15 agents, reactivating 400 customers monthly at ₹300-₹700 per customer, compared to ₹1000 for new acquisitions.
- Increased loan opportunities for small businesses and on-boarded new customers., Rising Star
Languages
Hindi
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
TEAM LEADER
Agrim Wholesale Private Limited
10.2021 - Current
SENIOR SALES OFFICER
Home Credit India Finance Private Limited
12.2020 - 09.2021
SALES OFFICER
Paisabazaar Marketing and Consulting Private Limited
05.2019 - 11.2020
BACHELOR OF ARTS (BA) -
University of Delhi (DU SOL)
MASTER OF BUSINESS ADMINISTRATION (MBA) - SALES AND MARKETING
ISBM University
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