MISRA, CERT, CWE, AUTOSAR
Sanju Columbus
Team Lead Technical Support
Bengaluru
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
19
19
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Technical Support Team Lead
Perforce
2011.06 - Current
- Liaised with product development teams to report recurring issues, ultimately driving product enhancements based on customer feedback.
- Established clear performance benchmarks, motivating team members to consistently exceed expectations.
- Conducted regular performance evaluations for team members, providing constructive feedback and guidance on professional growth opportunities.
- Reduced ticket backlog by implementing effective prioritization strategies and delegating tasks accordingly.
- Training of new recruits, customers & partners on the software solutions.
- Handling customers in APAC, Australia, Europe & North America
- Managing a team of 5 -3 engineers in handling Pre-sales & Post-sales technical support.
- Championed the adoption of new support tools and technologies, consistently staying ahead of industry trends and best practices.
Account Manager
Claytronics Solutions Pvt Ltd
2010.05 - 2010.05
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Monitored industry trends to provide informed recommendations on new products or services that could benefit clients'' businesses.
Technical Field Application Manager
Ammos Software Technologies Pvt Ltd
2007.02 - 2010.05
- Mentored junior team members, providing guidance on best practices in application management techniques and strategies.
- Streamlined application deployment processes for faster implementation of new software solutions.
- Developed customized solutions for clients, tailoring applications to meet unique requirements and specifications.
- Established strong relationships with vendors, negotiating favorable terms on software purchases and support contracts.
Field Application Manager
Accelerated Systems
2005.08 - 2007.02
- Offered post and pre sales technical support to the Indian Defence and Corporate customers on BDI-2000 JTAG emulator, Visual-X GNU Toolchain, Freescale, MicroC OS-II from Micrium, SMX RTOS from Micro Digital
- Acted as a point of contact between the OEMS and the in-house support team for handling all support related queries.
o Was a point of Contact for BDI-2000 JTAG emulator, Visual-X GNU Toolchain, Freescale, MicroC OS-II from Micrium, SMX RTOS from Micro Digital solutions for the India region - Conducting Road Shows, Hotel Seminars and providing technical talks in Embedded Conferences conducted in various cities in India.
- Training the in-house support and sales team on the various products supported by Accelerated Systems.
- Provided demos/presentations for our prospects in India
- Provided technical trainings to customers in the Indian Defense Labs and Corporate.
- Provided Embedded Systems training course to various Defense Labs and Corporate in India
- Training new recruits on the products supported by Accelerated Systems.
Education
Bachelor of Science - Telecommunication
R V College Of Engineering
Bengaluru 2000.10 - 2005.07
Skills
Automotive Customer
Software
ISO-26262, IEC-61508, EN 50128, IC 62304, IEC 60880
Klocwork , HelixQAC
SalesForce, JIRA, Confluence
Devops
CI/CD - Jenkins , Azure
VCS - GIT, SVN, P4V
Embedded Systems Software
MicroControllers - ARM, Freescale, NXP, Renesas, Texas Instruments etc
IDE - Visual Studio,Eclipse, VisualStudio Code, IAR, GreenHills, Windriver, KEIL, ARM-RVDS
OS - Windows & Linux
Timeline
Technical Support Team Lead
Perforce
2011.06 - Current
Account Manager
Claytronics Solutions Pvt Ltd
2010.05 - 2010.05
Technical Field Application Manager
Ammos Software Technologies Pvt Ltd
2007.02 - 2010.05
Field Application Manager
Accelerated Systems
2005.08 - 2007.02
Bachelor of Science - Telecommunication
R V College Of Engineering
2000.10 - 2005.07
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