SANJU HELA
Kolkata
Summary
Detail-oriented professional with a B. Com and MBA, experienced in audit and operations management as an Audit Executive and currently as an Assistant Operations Manager. Strong analytical skills drive efficiency and compliance in organizational processes. Committed to enhancing business performance through continuous improvement and strategic insights.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Operations Manager
Bajaj Finserv Limited
Kolkata
08.2024 - Current
- Managed disbursement process for business loans, personal loans, and professional loans, including fresh and BT/Top Up across PAN India, with disbursement authority of up to 50 Lacs.
- Coordinated with business team to effectively resolve disbursement pendencies, ensuring timely processing.
- Supervised operations executives, delivering guidance and support to enhance daily task execution.
- Handling post-disbursement activities like cross checking disbursed files to resolve mandate discrepancies, audit queries and receiving post disbursement documents in system and Dispatch to central Ops within TAT.
- Performing Customer Due Diligence (CDD) for individual and corporate clients. Verified customer identity using KYC documents (PAN, Aadhaar, Passport, Incorporation documents, etc.). Conducted risk profiling of clients based on regulatory guidelines.
- Identifying and escalating any suspicious transactions as per AML policies. Ensured compliance with AML (AntiMoney Laundering) and regulatory requirements.
- Reviewing corporate documents such as Certificate of Incorporation, MOA/AOA, Board Resolution, Shareholding structure. Identifying and in verifying Ultimate Beneficial Owners (UBOs). Conducting company background checks and business activity verification.
Operations Executive
Conneqt Business Solution Private Limited (Tata capital housing finance)
Kolkata
09.2023 - 07.2024
- Managed disbursement process of housing loans across Kolkata and Siliguri, ensuring accurate daily maintenance of disbursement MIS.
- Coordinated with business team to efficiently resolve disbursement pendencies, enhancing overall process effectiveness.
- Executed post-disbursement activities, including cross-checking files for mandate discrepancies and audit queries, while ensuring timely dispatch of documents to central ops.
- Initiating Prepayment and foreclosure in core system within TAT and accuracy.
- Managed cash deposit transactions to ensure accurate record-keeping.
- Skilled in customer services like resolving customer queries within TAT.
Operations Executive
PAMAC Finserve Private Limited (Avanse Financial Services Ltd)
Kolkata
08.2022 - 08.2023
- Managed end-to-end login to disbursement process for unsecured and secured education loans across Kolkata and Odisha, while maintaining daily login and disbursement MIS.
- Collaborated with business team to address login and disbursement delays.
- Dispatching disbursed files to central Operations teams within TAT.
- Handling post-disbursement activities like cross checking disbursed files to resolve mandate discrepancies, audit queries and receiving post disbursement documents in system.
- Initiated field verification by submitting customer details to local vendors, facilitating physical visits to confirm residence and occupancy within 2-3 days.
- Ensured customer satisfaction through timely resolution of queries within specified time limits.
- Initiating Prepayment and foreclosure in core system within TAT and accuracy
Audit Executive
Verma Mishra & Associates (Internship)
Kolkata
03.2022 - 08.2022
- Conducted tax audits for firms and individuals, preparing comprehensive tax audit reports and financial statements for garment, trading, and service sectors.
- Prepare detailed audit reports and present findings to senior management or the audit committee
- Executed vouching, verification, and data entry, maintaining accurate accounts in Tally.
- Tax audit of firms & individuals and Preparation of tax audit report with financial statements in Garment, Trading and Service Sectors.
- Vouching and verification, Data entry and maintaining Accounts in Tally.
- Managed daily recording of purchases and sales invoices in Tally, ensuring accuracy and efficiency.
Education
MBA - Finance and Marketing
Swami Vivekanand Subharti University
Kolkata07-2025
B. Com (Hons) - Accounting and Finance
Calcutta University
Kolkata12-2020
12th standard -
Shree Maheswari Panchayat Vidyalaya
Kolkata05-2016
10th standard -
Gun And Shell Factory High School
Kolkata04-2014
Skills
- Operational Excellence
- Process Optimization
- KPI Tracking
- Workflow Coordination
- Process improvement
- Risk Management
- Team Leadership
- Customer Service
- Analytical Thinking
- Prepayment and Foreclosure Initiation
Certification
Certificate in Financial Accounting System (CFAS), Youth Computer Training Centre
Accomplishments
- Active participation in college cultural activities, Organizing college fest.
- Active participation in social programs.
Hobbies and Interests
- Swimming
- Singing
- Football
- Cricket
Timeline
Assistant Operations Manager
Bajaj Finserv Limited
08.2024 - Current
Operations Executive
Conneqt Business Solution Private Limited (Tata capital housing finance)
09.2023 - 07.2024
Operations Executive
PAMAC Finserve Private Limited (Avanse Financial Services Ltd)
08.2022 - 08.2023
Audit Executive
Verma Mishra & Associates (Internship)
03.2022 - 08.2022
MBA - Finance and Marketing
Swami Vivekanand Subharti University
B. Com (Hons) - Accounting and Finance
Calcutta University
12th standard -
Shree Maheswari Panchayat Vidyalaya
10th standard -
Gun And Shell Factory High School