Sanju Jayaprakash

Seeking a challenging leadership role that leverages my extensive knowledge in financial management, strategic planning, and customer relationship management. My goal is to contribute to the growth and success of a forward-thinking financial institution by utilizing my expertise in team leadership, operational excellence, and innovative problem-solving.

• HDFC Bank Ltd, Kollam, Kerala, Manager, 02/20/23 to 12/23/24, 1.10 years, Deputy Manager - Retail (Common Authorizer), 05/13/13 to 01/21/21, 7.8 years, Process cash receipts and payments accurately within specified timeframes, Handle RTGS/NEFT transactions and salary uploads promptly, meeting deadlines, Oversee clearance activities, adhering to cutoff times, Maintain and update various teller counter registers such as vault register, large cash transaction register, and expense register, Manage ATM operations and coordinate branch stationery requirements, Generate and verify daily reports including BJR, Instruments issued, and cash positions, Ensure thorough audit of teller counter operating parameters, Assist branch in achieving targets by generating leads for bank products, Balance customer needs with organizational objectives effectively
• IndusInd Bank Ltd, Kollam, Kerala, Deputy Branch Manager - (Branch Operation Manager), 03/07/22 to 02/13/23, Monitor and support daily operations to ensure smooth execution of the activities., To ensure satisfactory audit of operational parameters of the branch., Recruitment and training of members to improve their productivity., Providing support to the branch in meeting their targets by generating leads for various products of our bank.
• RBL Bank Ltd, Kollam, Kerala, Manager - (Branch Operation Manager), 02/05/21 to 02/21/21, 1 Year, Monitored and supported daily operations to ensure timely and error-free transactions, including cheque clearing and ATM cash management, while maintaining customer data privacy and security., Handled customer complaints, disputes, and grievances, and conducted monthly customer committee meetings, reporting to the Branch Manager., Ensured compliance with operational and audit parameters, provided technical and process-related guidance to the team, and fostered mutual trust and cooperation among team members.
• Integrated Enterprises India Ltd, Trivandrum, Kerala, Branch Manager, 04/10/12 to 04/11/13, 1 yr, Led business development and client retention across share broking, mutual fund distribution, tax services, and insurance, while monitoring client portfolios and providing tailored investment advice., Coordinated office staff activities to maximize efficiency and ensured branch compliance with company policies, preparing regular reports for the regional head and head office., Balanced customer needs with organizational objectives, reduced branch costs, and maintained necessary sales call reports and MIS to enhance overall profitability.
• Hedge Equities Ltd, Kollam, Kerala, Branch Manager, 02/04/11 to 12/30/11, 10 months, Evaluated financial needs and nurtured client relationships to provide tailored solutions and meet revenue targets., Managed business development and branch profitability across various products, including equity, mutual funds, insurance, and PMS., Coordinated with the Research Team for client advisories, stayed updated on market trends, and ensured compliance with company policies., Reduced branch costs to enhance overall profitability and maintained sales call reports and relevant MIS.
• Sreelekshmi Coir Works, Kollam, Kerala, Assistant Manager, 01/15/09 to 10/01/10, 1.9 yrs, Managed general administration and coordinated staff activities to maximize branch efficiency., Generated fresh revenue and marketed products through promotional activities and trade fairs., Educated employees on product knowledge, sales, and customer service procedures, and handled customer complaints and disputes., Conducted performance reviews to monitor and enhance employee performance.
• SBI Life Insurance Co Ltd, Pathanamthitta, Kerala, Unit Manager, 10/22/07 to 12/30/08, 1.2 yrs, Led and motivated a team of 42 members, enhancing customer satisfaction and team productivity., Recruited, trained, and developed team members in product knowledge, sales, and customer service standards., Organized meetings to discuss and implement process improvements, and prepared regular performance reports for branch and zonal heads.
• Karvy Stock Broking Ltd, Kollam, Kerala, Investor Relations Manager, 05/20/06 to 10/20/07, 1.5 yrs, Led business development and client retention efforts in share broking, mutual funds distribution, and insurance., Managed and advised client investment portfolios, including purchasing and selling securities, providing market insights, and offering tailored investment recommendations., Oversaw branch finances, risk management, and general administration, ensuring operational excellence and compliance.

• Age: 42
• Date of Birth: 04/10/82
• Gender: Male
• Nationality: Indian
• Marital Status: Married