Sanju Mohanan
Project Lead - Operations
Mumbai
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language
Work History
Data Operations Project Leader
Here Technologies
Mumbai
06.2019 - Current
- Manages daily execution of production projects and ensures timely delivery with required quality and ensures effective monitoring and control, for readiness and execution
- Develops detailed work plans, schedules, project estimates, resource plans and project tracking/reporting to effectively manage each project
- Works with concerned functional groups globally to prioritize project execution, delivery planning, and source/resource availability, and for timely resolutions of issues
- Provides technical and analytical guidance to production teams and ensures employee involvement in all quality processes and required trainings/updates to project processes and specifications
- Identify, analyze, communicate, and solve problems related to projects, processes and staffing and ensure timely escalations/mitigations
- Ensure adherence to management processes, quality standards and project specifications; and foster a culture of quality and performance
- Ensure timely and appropriate employee performance planning and evaluation
- Identify actions/opportunities for continual improvements; and support positive change management with initiative
- Lead organizational initiatives to meet the goals and objectives of the organization
Team Manager
Jardine Lloyd Thompson India
Mumbai
09.2015 - 06.2019
- Travelled to Australia (Sydney, Melbourne, Adelaide, Perth) for 8 weeks and successfully migrated the project and built stakeholder confidence.
- Mentored a team of 15 members consisting providing support to operations covering 4 locations in Australia
- The team performs registration of claims, indexing the supporting documents and making payments in the system
- Ensuring individual KPI’s are reviewed on monthly basis with effective mentoring and provide training plans to meet them
- Ensured escalations are investigated and detailed RCA with control measures are setup in place providing client satisfaction
- Prepared Dashboards for Operations Management with detailed analysis on errors & SLA reviews accompanied by action plans
- Conduct Team briefings to convey process, stakeholder updates and keep the team well informed about the business
- Regular calls with stakeholders on weekly basis to discuss volumes, wip positions and cascade delivery challenges if any ensuring no SLA’s are impacted
- Manage operations queue and ensure no SLA’s are missed
- Ensure equal work allocation throughout the team
- Prepared back up metrics identifying areas of gaps in the process and ensure resources are trained to accommodate contingencies
- Reward individual & team by providing awards to ensure the right culture is prevailed.
Senior Associate
03.2011 - 08.2015
- Ensured accurate and timely achievement of the required competencies
- Contributed to the timely Go Live of the migration by ensuring that the tasks assigned to me were completed in a timely manner
- Assisted co-workers in the achieving of their competencies through query solving, sharing of updates
- Responsible for conducting audits of the work done
- Responsible for the training and mentoring of new joiners
- Was appointed the Acting Process Leader and executed the responsibilities without any comebacks
- Conducted error analysis and shared the same with the teams
- Was accountable for updating the management with the daily reports summarizing the day to day operations of the team i.e
- Volumes, feedbacks received etc.
Process Associate
Tata Consultancy Services
06.2008 - 10.2010
- Processing payment of both hourly and salaried employees
- Extracting time sheet from Kronos
- Run, extract and reconcile the payroll reports with input files
- Processing records of employees and submitting to Canada Government
- Doing Off cycle manual checks for the employee.
Education
Executive MBA - Operations and Finance
NMIMS
Mumbai 12.2020 - 02.2022
Bachelor of Commerce - Commerce
Mumbai University
Mumbai 04.2005 - 04.2008
Skills
Performance Managementundefined
Certification
Post Graduate in Advanced Project Management from S P Jain
Timeline
Executive MBA - Operations and Finance
NMIMS
12.2020 - 02.2022
Post Graduate in Advanced Project Management from S P Jain
06-2020
Data Operations Project Leader
Here Technologies
06.2019 - Current
Team Manager
Jardine Lloyd Thompson India
09.2015 - 06.2019
Senior Associate
03.2011 - 08.2015
Process Associate
Tata Consultancy Services
06.2008 - 10.2010
Bachelor of Commerce - Commerce
Mumbai University
04.2005 - 04.2008
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