Sanju Parcha
6/236 Khichripur Delhi
Summary
Dynamic Assistant Manager at HDB Financial Services with expertise in loan processing and customer relationship management. Proven track record in driving sales and enhancing customer satisfaction through strategic guidance on mortgage options. Skilled in data analysis and team leadership, consistently achieving sales goals while minimizing lending risks. Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Overview
12
12
years of professional experience
Work History
Assistant Manager
HDB FINANCIAL SERVICES
Ghaziabad
08.2018 - Current
- Maintained detailed records of customer interactions, account information, and sales activities.
- Advised clients on refinancing options available for their existing mortgages.
- Managed customer inquiries and complaints related to home loans.
- Approved or denied loan applications and explained reasoning behind decisions.
- Provided guidance on loan terms, interest rates, loan amounts, and repayment options.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Attended weekly sales meetings to discuss strategy and initiatives.
- Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
Sales Executive - Home Loans
Perfect Care
New Delhi
07.2013 - 05.2018
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Led sales team to consistently deliver customer service, generating maximum sales potential.
- Informed customers of loan application requirements and deadlines.
- Identified lending risks and implemented strategies to reduce loan defaults.
Education
Bachelor of Arts - Banking And Finance
Delhi University
New Delhi06-2016
Skills
- Loan processing
- Customer relationship management
- Sales forecasting
- Compliance management
- Documentation management
- Data analysis
- Customer relations
- Team leadership
- Product and service sales
- Customer service
- Mortgage processing
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Assistant Manager
HDB FINANCIAL SERVICES
08.2018 - Current
Sales Executive - Home Loans
Perfect Care
07.2013 - 05.2018
Bachelor of Arts - Banking And Finance
Delhi University
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