Sanju Soni
Pune
Summary
Dedicated and detail-oriented professional with extensive experience in dispute management for major payment networks, including MasterCard and Visa. Proficient in tracking and resolving UPI transaction disputes, ensuring timely follow-up with banks and vendors. Skilled in handling daily settlement vouchers and managing terminal activation and deactivation requests. Adept at analyzing dispute reasons, preparing comprehensive weekly and monthly reconciliation reports for senior management, and fostering effective communication across stakeholders to ensure compliance and resolution. Committed to maintaining operational excellence and driving improvements in dispute resolution processes.
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Overview
4
4
years of professional experience
Work History
Backend Officer
Bob Financial Pvt Ltd
Mumbai
09.2017 - 09.2021
- Determined appropriate actions for resolving customer chargeback disputes involving Rupay Card, Mastercard, and QR transactions.
- Streamlined the process of managing disputes for Master and Visa
- Tracking and follow-up the UPI transaction disputes, raised by the bank
- Daily settlement vouchers
- Response towards the Activation / Deactivation terminal requests
- Confirmation of the terminal Activation / Deactivation
- Follow-up with the banks towards good faith cases.
- Weekly report preparation for senior management.
- Monthly reconciliation reports.
- Maintained detailed records of all activities related to dispute resolution.
- Provided administrative support by handling tasks such as data entry and documentation
Education
PGDM - Finance
Welingkar Institute
Mumbai03-2020
Skills
- Dispute Resolution
- Microsoft Office
- Deadline Management
- File Management
- Document coordination
- Problem-solving abilities
- Mail Processing
- Data Management
- Telephone Etiquette
- Records Management
- Data Entry
- Customer Relationship Management
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Marathi
Proficient (C2)
C2
Gujarati
Beginner (A1)
A1
Timeline
Backend Officer
Bob Financial Pvt Ltd
09.2017 - 09.2021
PGDM - Finance
Welingkar Institute
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