Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Sanju Jayan

Bengaluru,India

Summary

Results-oriented professional with experience in client service, financial operations, and issue resolution. Skilled in handling customer inquiries, identifying financial solutions, and improving operational processes. Adept at working with cross-functional teams to resolve complex issues while ensuring compliance with regulatory standards.

Overview

2
2
years of professional experience
4043
4043
years of post-secondary education
1
1
Certification

Work history

Commercial Customer Associate

HSBC UK Bank Plc
Swansea , United Kingdom
10.2023 - 06.2024
  • Managed 50+ client interactions weekly, resolving 95% of inquiries at first contact and maintaining a 4.8/5 customer satisfaction score.
  • Identified cross-sell opportunities, leading to a 15% increase in product uptake among business clients.
  • Reduced client onboarding time by 20% through process improvements and close coordination with operations.
  • Conducted transaction reviews with 99% compliance to KYC and AML standards, contributing to successful audit outcomes.
  • Collaborated with compliance, operations, and sales teams to resolve over 10 complex financial discrepancies monthly.

Warehouse Team Member

Cooperative Foods
Bristol, United Kingdom
04.2023 - 07.2023
  • Kept accurate records of incoming and outgoing shipments, ensuring data integrity.
  • Contributed towards seamless logistics operations by coordinating effectively with transport providers.
  • Improved warehouse efficiency by implementing new stock management techniques.
  • Maintained high standards in HSE for a safer work environment.

Operation Associate-Part Time

Online Curry Pvt Ltd
Cardiff , United Kingdom
05.2022 - 06.2023
  • Managed and streamlined order fulfillment, processing an average of 150+ orders daily from multiple aggregators (Just Eat, Uber Eats, Deliveroo), by efficiently distributing orders to chefs, thereby optimizing kitchen productivity and minimizing dispatch delays.
  • Ensured accurate and timely dispatch of food orders, meticulously packaging and coordinating handover to the correct delivery partners, resulting in a consistent on-time delivery rate of 98% and enhanced customer satisfaction.
  • Resolved customer complaints and issues effectively, independently managing inquiries, investigating discrepancies, and processing refunds when necessary, leading to a significant reduction in negative feedback and improved customer retention.
  • Maintained stringent health, safety, and environmental (HSE) standards, diligently recording and addressing all HSE-related concerns and proactively implementing measures to ensure a high hygiene rating, contributing to a safe and compliant working environment.
  • Optimized procurement and inventory levels, identifying and sourcing essential goods from local vendors, ensuring a consistent supply of ingredients and contributing to cost-effective operations.

Education

Master of Business Administration -

Cardiff Metropolitan University
Cardiff, United Kingdom

Bachelor of Technology - Mechanical Engineering

MG University

Skills

AI Fluency

Digital Transformation Leadership

Perpetual Learning Agility

Strategic Foresight And Complex Problem-Solving

Emotional Intelligence: The Human Edge


Certification

  • HSBC internal training, Compliance, AML, KYC Fundamentals
  • Foundations of Data Analytics by Google, Coursera, in progress

Languages

English
Fluent
Malayalam
Fluent
Hindi
Upper intermediate

Timeline

Commercial Customer Associate

HSBC UK Bank Plc
10.2023 - 06.2024

Warehouse Team Member

Cooperative Foods
04.2023 - 07.2023

Operation Associate-Part Time

Online Curry Pvt Ltd
05.2022 - 06.2023

Master of Business Administration -

Cardiff Metropolitan University

Bachelor of Technology - Mechanical Engineering

MG University

Similar Profiles

Create profile
Sanju Jayan