Sanjucta Roy
Flight Attendent
Hyderabad
Summary
Professional, prepared aviation leader with strong focus on team collaboration and achieving results. Skilled in crew management, safety protocols, and passenger service excellence. Reliable and adaptable with proven ability to handle changing needs and complex situations. Known for excellent communication, leadership, and problem-solving abilities.
Overview
23
23
years of professional experience
Work History
Cabin Supervisor
Air India Limited
Hyderabad
03.2005 - 06.2025
- Acted as key liaison between crew and operations, ensuring smooth communication and execution.
- Managed and led cabin crew teams, overseeing daily in-flight services, scheduling, and incident resolution.
- Conducted pre- and post-flight briefings, documented operational feedback, and improved service standards.
- Recognized for proactive issue handling, diplomacy, and service excellence.
- Selected as Base Supervisor, overseeing Hyderabad operations (2020).
- Safety Lead for IFS Audit 2021 – resulted in zero findings.
- Maintained zero guest complaints during tenure; praised across platforms.
- Supported senior leaders with real-time updates, issue management, and passenger support.
- Assisted in training, onboarding, and mentoring new team members.
- Delivered excellent service under pressure with precision and empathy.
Process Developer
GE Capital International Services
Hyderabad
09.2002 - 12.2004
- Handled escalated US client queries for JC Penney Credit Cards.
- Maintained accurate records, resolved disputes, and ensured customer satisfaction.
- Demonstrated excellent phone etiquette and written communication.
Education
Bachelor of Science - Maths,Physics,Chemistry
Kasturba Gandhi Womens College
West Marredpally,Secunderabad06.1999
Skills
Airline regulations
Passenger assistance
Personal grooming
Document verification
Complaint handling
Professional ethics
Ground support coordination
Safety procedures
Task delegation
International travel
Security protocols
Timeline
Cabin Supervisor
Air India Limited
03.2005 - 06.2025
Process Developer
GE Capital International Services
09.2002 - 12.2004
Bachelor of Science - Maths,Physics,Chemistry
Kasturba Gandhi Womens College