Summary
Overview
Work History
Education
Skills
Timeline
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Sanjucta Roy

Sanjucta Roy

Flight Attendent
Hyderabad

Summary

Professional, prepared aviation leader with strong focus on team collaboration and achieving results. Skilled in crew management, safety protocols, and passenger service excellence. Reliable and adaptable with proven ability to handle changing needs and complex situations. Known for excellent communication, leadership, and problem-solving abilities.

Overview

23
23
years of professional experience

Work History

Cabin Supervisor

Air India Limited
Hyderabad
03.2005 - 06.2025
  • Acted as key liaison between crew and operations, ensuring smooth communication and execution.
  • Managed and led cabin crew teams, overseeing daily in-flight services, scheduling, and incident resolution.
  • Conducted pre- and post-flight briefings, documented operational feedback, and improved service standards.
  • Recognized for proactive issue handling, diplomacy, and service excellence.
  • Selected as Base Supervisor, overseeing Hyderabad operations (2020).
  • Safety Lead for IFS Audit 2021 – resulted in zero findings.
  • Maintained zero guest complaints during tenure; praised across platforms.
  • Supported senior leaders with real-time updates, issue management, and passenger support.
  • Assisted in training, onboarding, and mentoring new team members.
  • Delivered excellent service under pressure with precision and empathy.

Process Developer

GE Capital International Services
Hyderabad
09.2002 - 12.2004
  • Handled escalated US client queries for JC Penney Credit Cards.
  • Maintained accurate records, resolved disputes, and ensured customer satisfaction.
  • Demonstrated excellent phone etiquette and written communication.

Education

Bachelor of Science - Maths,Physics,Chemistry

Kasturba Gandhi Womens College
West Marredpally,Secunderabad
06.1999

Skills

Airline regulations

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Timeline

Cabin Supervisor

Air India Limited
03.2005 - 06.2025

Process Developer

GE Capital International Services
09.2002 - 12.2004

Bachelor of Science - Maths,Physics,Chemistry

Kasturba Gandhi Womens College

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