Sanjukta Chatterjee
Area Manager , Local Trans & Supply Chain
Kolkata
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Area Manager of Operations
Amazon India
Kolkata
03.2022 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue by implementing process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Worked in matrix management environment with oversight of division level managers, operations, human resources, safety and compliance.Identified procedure or process changes required to improve performance and productivity.
- Established positive and effective communication among reportees and organization leadership, reducing miscommunications and missed deadlines introducing new methods, practices and systems to reduce turnaround time.Reviewed operations reports to understand numbers and trends.This has led to increased profit by streamlining operations.
- Directed initiatives to improve work environment, company culture or overall business strategy.Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Advanced productivity KPIs to achieve key business goals and objectives by collaborating cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.Identified and resolved unauthorized, unsafe or ineffective practices by partnering with vendors to effectively manage.
Team Lead
Amazon India
Bangalore
08.2019 - 03.2022
- Coached team members in techniques necessary to complete job tasks.Reported on updates to project specifications and progress.
- Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Trained new team members by relaying information on company procedures and safety requirements.Managed schedules, accepted time off requests and found coverage for short shifts.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.Directed and supervised team of 10 engaged in Operations for DF Channel.
- Audited team performance .
Central Ops Support Executive, Fulfillment Center
Amazon India
Bangalore
11.2017 - 08.2019
- Entered warehouse information into company's computer system.
- Maintained seller satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain seller records.
- Investigated and resolved customer inquiries and complaints quickly.
Education
MBA - Operations And Supply Chain Management
NMIMS
Mumbai 02.2022 - Current
Bachelor of Technology - Electronics And Communication Engineering
Techno India University
Kolkata 06.2013 - 07.2017
Skills
Excellent interpersonal skills
Performance tracking proficiency
Report writing experience
Client account management
Coaching and mentoring
Effective leader
Recruitment
Planning and Coordination
Microsoft Excel
Accomplishments
· Top Performer for the month –February 2021 with Score 111.58%
· Top Performer for the month –January 2021 with Score 99.23%
· Winner of January ART,2021
· Top Performer-Diwali ART,2020
· Top Performer in DPL (Diwali Premier League) with an achievement of 148.56%
· Best Performer-Diwali ART,2019
· Team Player –Streamlining TTs- December,2018
Certification
Certified [Lean Six Sigma-Green Belt], [KPMG] - [26th-30th November,2021]
Timeline
Area Manager of Operations
Amazon India
03.2022 - Current
MBA - Operations And Supply Chain Management
NMIMS
02.2022 - Current
Certified [Lean Six Sigma-Green Belt], [KPMG] - [26th-30th November,2021]
11-2021
Team Lead
Amazon India
08.2019 - 03.2022
Central Ops Support Executive, Fulfillment Center
Amazon India
11.2017 - 08.2019
Bachelor of Technology - Electronics And Communication Engineering
Techno India University
06.2013 - 07.2017