Sanjukta Kundu

• As portfolio manager have been managing customers and their programs worth $11M with growth above 20% and also managing EBIDTA improvement of 19%
• Improved results in increasing program quality and growth through exceptional planning and organizational skills.
• Have been part of delivery auditors pool in Birlasoft
• Improving, standardizing and automating / digitizing process of On-boarding, Skill Profiling and automatic LEAN resourcing for organization
• My responsibilities also include being diversity champion for Business unit

Achievements:

• Over 10% Delivery led growth
• Assured team consistency by having almost 20% retention on attrition, through mentoring and continuous connects. Improved development and engagement through team building activities
• In key accounts gave productivity improvement of 700 yearly hrs for business users through automation and CSI initiatives .
• Achieved "Auditor for the year" award for multiple collaborative audits
• Participated and helped Birlasoft get CMMi V2 Dev and SVC and ISO 9k and 20K certified
• Created resource pool through cross skilling & orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
• Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.

• Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
• Managed third-party contracts to drive delivery of required services.
• Maintained proper staffing levels to guarantee timely and accurate deliveries.
• Managed projects for transformations Migration and implementation for customers across domains
• Part of optimization planning with stakeholders for service costs and talent management through productivity improvements.
• Responsible for governance at various stakeholder levels universally

Achievements:

• Part of team for Organization Transformation to introduce LEAN method of execution with reorganization
• Ensuring 100% availability of multiple services with 100% SLA compliance, effective Knowledge Management and service assurance
• Facilitating OCM to customers during their transformation programs
• Ensured collaborative and profitable vendor partnerships and management towards customers as well as organization.

• Assessed project milestones and team performance to keep staff on-task.
• Developed technical solutions to diverse operational problems.
• Managed team of 5 to 10 personnel focused on implementing resolutions and updates.
• Organized system operating procedures to strengthen controls.
• Provided educational expertise and mentoring to junior team members.
• Researched and adopted new technologies to add value to existing offerings.
• Supervised architecture, design and implementation of company-wide platforms and applications.
• Guided teams during continuous integration / continuous delivery (CI/CD) processes.

• Been able to manage 100% SLA compliance at all service levels for customers.
• Part of core team member onsite to Identify issues, analyzed information and provided solutions to problems.
• Used coordination and planning skills to achieve results according to schedule.
• Participated in team-building activities to enhance working relationships.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Have experienced Data analytics programming for customer across Sports, Security and healthcare domains. Worked as Java stack developer. Customers included NBA basketball coaches.