Senior User Assistance Developer with a track record of delivering modern, DITA-based content for SAP products. Skilled in structured authoring, stakeholder collaboration, and enhancing user experience through concise, intuitive documentation. Passionate about simplifying complex technical systems, especially in cloud and AI-driven environments.
Hi, I’m
Sanjul Muralidhar
Senior User Assistance Developer
Bangalore
Summary
Overview
10
years of professional experience
6
years of post-secondary education
4
Languages
Work History
SAP Labs India
Senior User Assistance Developer
04.2024 - Current
Job overview
- Leading documentation for Statutory Reporting in SAP Document and Reporting Compliance, ensuring clarity and precision across complex regulatory topics.
- Acting as a bridge between GS UA architects, product/solution managers, and developers to align content with product goals and customer needs.
- Coordinating DITA-based deliverables across multiple scrum teams, advocating structured content principles.
- Organizing team-wide enablement sessions to roll out guidelines, review deliverables, and align terminology - driving consistency across help content.
SAP Labs India
User Assistance Developer
04.2022 - 03.2024
Job overview
- Co-led a strategic language review project to eliminate inconsistencies and improve linguistic accuracy across UA deliverables.
- Served as a DITA coach, mentoring team members in structured content principles and compliance with XML authoring standards.
- Partnered with UX and PM stakeholders to evolve the UA content strategy, bringing user-centric insights into every deliverable.
SAP Labs India
User Assistance Developer Associate
01.2020 - 03.2022
Job overview
- Created DITA-based user guides and contributed to user interface microcopy (info texts, warnings, tooltips) in collaboration with designers and developers.
- Worked closely with architects and PMs to document ABAP objects and workflows with high accuracy and usability.
- Participated in customer feedback sessions to iteratively improve help content based on real-world user experience.
Ericsson India Global Services
Assistant Engineer
09.2015 - 05.2017
Job overview
- Monitored KPIs of MBNL network and performed stability optimization.
- Delivered site to operations without any degradation in KPI performance.
- Collaborated with cross-functional teams to document new projects for Post Performance Monitoring (PPM).
- Initiated a project management knowledge study to standardize practices for PPM.
Education
Indiana University of Pennsylvania
MBA from Management Information Systems
07.2017 - 05.2019
University Overview
- Summa Cum Laude
- Member - Association of Management Information Systems (AMIS), Beta Gamma Sigma
- GPA: 3.91
Visvesvaraya Technological University
Bachelor of Engineering from Electronics and Communication
08.2011 - 06.2015
University Overview
Skills
DITA authoring expertise
Project coordination
Proficient in technical writing
Proficient in content management systems
Comprehend SAP landscapes
Proficiency in AI-driven text generation
Cross-functional collaboration
Effective problem resolution
Cross-functional project coordination
User experience design fundamentals
Achievements
Achievements
- Coached UA teams globally on DITA standards and structured writing
- Drove multi-team alignment for high-impact SAP deliverables
- Recognized as SAP Catalyst for strategic contribution and leadership potential
Awards & Recognition
Awards & Recognition
- 01/01/24, SAP Catalyst, Recognized as part of the top 5% of global SAP talent driving innovation and leadership across strategic domains.
- 05/01/19, Lifetime Member - Beta Gamma Sigma, International honor society of AACSB-accredited business schools recognizing academic and professional excellence.
Timeline
Senior User Assistance Developer
SAP Labs India
04.2024 - Current
User Assistance Developer
SAP Labs India
04.2022 - 03.2024
User Assistance Developer Associate
SAP Labs India
01.2020 - 03.2022
Indiana University of Pennsylvania
MBA from Management Information Systems
07.2017 - 05.2019
Assistant Engineer
Ericsson India Global Services
09.2015 - 05.2017
Visvesvaraya Technological University
Bachelor of Engineering from Electronics and Communication
08.2011 - 06.2015